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Itel Jobs (NOW HIRING)

ITEL LABORATORIES INC

Analyst

Jacksonville, FL · On-site

... iTEL software * Communicates with manufacturers and distributors as required by specific products * Generates a customer report containing findings of the analysis * Files and stores samples ...

ITEL LABORATORIES INC

Analyst

Jacksonville, FL

... iTEL software * Communicates with manufacturers and distributors as required by specific products * Generates a customer report containing findings of the analysis * Files and stores samples ...

ServiceMaster

Claims Coordinator

Byron, GA · On-site

$35K - $45K/yr

Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job. Minor Duties and Responsibilities * Assisting Office ...

Cox Roofing

Inspection Specialist

Denver, CO · On-site

Handling follow-up inspections, supplementary claims, and working with ITEL for material classifications when necessary. Compensation: * Commission: You will receive 4 % of the gross contract value ...

SERVPRO

Reconstruction Estimator

Mint Hill, NC · On-site

$60K - $70K/yr

Work with outside resources as necessary to support work cycle (i.e Structural Engineers, ITEL, Electrical Inspectors, etc.) c. Assemble accurate and well-organized estimates, supplements and change ...

IBC Roofing

Roofing Sales Consultant

Athens, AL

Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production. * Follow up on outstanding leads, documentation, and collections as needed. * Maintain clean ...

IBC Roofing

Roofing Sales Consultant

New Bern, NC · On-site

Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production. * Follow up on outstanding leads, documentation, and collections as needed. * Maintain clean ...

SERVPRO

Reconstruction Estimator

Montgomery, AL · On-site

Work with outside resources as necessary to support work cycle (i.e Structural Engineers, ITEL, Electrical Inspectors, etc.) c. Assemble accurate and well-organized estimates, supplements and change ...

SERVPRO of North Tempe

Construction Estimator

Mesa, AZ · On-site

$60K - $85K/yr

Work with outside resources as necessary to complete accurate estimates (i.e Structural Engineers, ITEL, Electrical Inspectors, etc.) * Assemble accurate and well-organized estimates. * Deliver and ...

IBC Roofing

Roofing Sales Consultant

Wilmington, NC · On-site

Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production. * Follow up on outstanding leads, documentation, and collections as needed. * Maintain clean ...

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Itel information

What is an Itel job?

Itel is a global business process outsourcing (BPO) company that offers services such as customer service, technical support, sales, and back-office solutions for other businesses. Working an Itel job usually means being employed as a call center agent or support representative, handling customer inquiries via phone, chat, or email. Itel jobs may also include roles in management, training, or IT support, depending on the location and department. These positions often offer flexible shifts, remote work opportunities, and skill development programs.

What are the key skills and qualifications needed to thrive as a Call Center Agent at iTel, and why are they important?

To thrive as a Call Center Agent at iTel, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important, along with basic computer proficiency. Patience, active listening, and a customer-oriented attitude are key soft skills that set top performers apart. These skills and qualities are crucial for delivering effective customer support and maintaining customer satisfaction in a fast-paced environment.

What is the difference between Itel vs Customer Service Representative?

AspectItelCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, technical certifications often preferredHigh school diploma or equivalent, customer service training beneficial
Work EnvironmentCall centers, technical support settings, remote or on-siteCall centers, retail, office settings, remote or on-site
Industry UsageTelecommunications, tech support, electronicsRetail, telecommunications, service industries
Common Search/ComparisonItel vs Customer Service Representative

The role of an Itel typically involves technical support and troubleshooting in telecommunications or tech industries, requiring specific technical skills and certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service issues across various industries. While both roles involve communication and problem-solving, Itel positions are more technical, whereas Customer Service Representatives often handle general customer interactions.

What are the main responsibilities and challenges faced by customer service representatives at Itel?

Customer service representatives at Itel are primarily responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. They often work in fast-paced environments where multitasking and clear communication are essential. Common challenges include managing high call volumes, adapting to different customer personalities, and meeting performance metrics such as average handle time and customer satisfaction scores. Collaboration with team leaders and ongoing training help representatives stay updated on products and improve service quality.
More about Itel jobs
What are the most commonly searched types of Itel jobs? The most popular types of Itel jobs are:
What states have the most Itel jobs? States with the most job openings for Itel jobs include:
What job categories do people searching Itel jobs look for? The top searched job categories for Itel jobs are:
Itel jobs near you
Infographic showing various Itel job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution.
Analyst

Analyst

ITEL LABORATORIES INC

Jacksonville, FL • On-site

Full-time

Posted 13 days ago

Job description

JOB SUMMARY
The Analyst is responsible for preparing samples and measuring specifications using prescribed lab equipment for each product. Analyzes samples by following established procedures to determine sample condition and specifications. Records data and measurements. Conducts database searches, identifies selections, makes report comments, and generates reports based on correct specifications. Maintains optimal efficiency and quality standards.
KEY RESPONSIBILITIES
  • Measures, evaluates, and analyzes all sample specifications, assessment form information, database selections, websites, and library samples to ensure accuracy in determining like, kind and quality selections or matches
  • Operates and utilizes lab equipment/tools as required, following current lab procedures
  • Documents and verifies all unusual specifications, poor sample conditions, and any aspects of individual samples that does not comply with industry norms by placing internal notes and report comments in iTEL software
  • Communicates with manufacturers and distributors as required by specific products
  • Generates a customer report containing findings of the analysis
  • Files and stores samples according to set procedures
  • Assists in "Disaster Recovery" implementation and building wrap exercises for hurricane preparedness
  • Assists other departments as needed or directed

ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
  • High school diploma or equivalent
  • At least two (2) years of job-related experience required, preferably in the flooring, siding, or roofing industries
  • Must be detail-oriented and can evaluate mathematical data and arrive at a decision
  • Ability to operate light industrial machinery, measuring devices (ie. microscopes, calipers, vision systems, spectrometers, etc.), and a variety of general tools
  • Ability to effectively balance multiple tasks
  • Effective problem solving
  • Proficient with Microsoft Office Suite or related software

PREFERRED
  • Some college coursework

KEY COMPETENCIES
  • Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
  • Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
  • Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
  • Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
  • Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
  • Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.

WORKING CONDITIONS/EQUIPMENT USE
  • Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
  • Must be able to lift up to fifteen (15) pounds
  • Frequent use of office machines to include telephone, computer, and printer

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