Summary:
Thompson Palm Springs Resortis seeking an exceptional Catering Sales Manager to join our Leadership Team and lead one of Southern California's most exciting resort event destinations.
Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert's most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.
The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Condé Nast Traveler's Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers' Choice Awards (2025).
The Catering Sales Manager is responsible for achieving assigned catering and banquet revenue goals by selling, planning, and servicing events that contribute to the overall success of the hotel. Serving as the primary point of contact for clients from contract turnover through post-event follow-up, this role delivers seamless event execution by coordinating catering menus, event details, billing, and on-site logistics while collaborating closely with Food & Beverage, Culinary, Operations, and Sales teams to create exceptional guest experiences.
Reporting directly to the Director of Catering & Special Events, the Catering Sales Manager drives revenue through proactive selling, strategic upselling, and exceptional client service while cultivating new business opportunities and growing existing relationships. Additional responsibilities include conducting hotel tours, reviewing contracts, leading or participating in event meetings, and ensuring clear communication between clients and hotel teams to deliver flawless events and maximize guest satisfaction.
Responsibilities & Duties
- Achieve assigned catering and banquet revenue goals through proactive selling, strategic upselling, and exceptional event execution.
- Identify, solicit, qualify, and book new catering business while cultivating repeat business and maximizing event space utilization.
- Serve as the primary point of contact for clients from contract turnover through post-event follow-up, ensuring a seamless planning experience.
- Plan and coordinate all event details, including menus, room setups, timelines, audiovisual requirements, décor, billing, and special requests.
- Prepare, review, and maintain contracts, banquet event orders (BEOs), proposals, and client correspondence with accuracy and attention to detail.
- Conduct hotel tours, site inspections, client meetings, and presentations to showcase the hotel's event offerings and build lasting relationships.
- Maximize catering revenue by recommending menu enhancements, premium experiences, and additional services that elevate the guest experience.
- Collaborate with Food & Beverage, Culinary, Operations, and Sales teams to communicate event details and ensure flawless execution.
- Inspect event spaces, greet clients on-site, and provide hands-on support throughout each event to ensure expectations are exceeded.
- Coordinate with outside vendors, as needed, to support successful event execution.
- Conduct post-event follow-up with clients, solicit feedback, and identify opportunities to secure future business.
- Monitor market trends, competitive activity, and customer needs to identify new business opportunities and support revenue growth.
- Maintain accurate client records and sales activity within hotel systems in accordance with Hyatt standards.
- Participate in departmental meetings and complete other duties as assigned by the Director of Catering & Special Events.
This is anexempt(salaried) role. The budgeted salary range for this position is
$72,000-$92,000. This is the pay range for this position that Thompson Palm Springsreasonably expectstopay. Decisions regarding individual salaries will be based ona number offactors includingexperienceand education. This position is NOT available for remote or Hybrid. Relocation available.
Qualifications:
- Minimum of two years of hotel catering, event management, sales, or hospitality experience; luxury or lifestyle hotel experience preferred.
- Demonstrated knowledge of catering operations, banquet planning, food and beverage, menu development, and pricing.
- Proven ability to sell, negotiate, influence, and build strong relationships with clients and business partners.
- Excellent organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Outstanding verbal and written communication, presentation, and interpersonal skills.
- Strong problem-solving, decision-making, and collaboration skills with a guest-first mindset.
- Proficiency in Microsoft Office and hotel sales systems; experience with Envision and Social Tables preferred.
- Flexible schedule with the ability to work evenings, weekends, and holidays as business demands require.
- A passion for delivering personalized service and creating memorable guest experiences.
Why work for Thompson Palm Springs?
• Health, Dental, Vision Insurance eligibility after 30 days of employment.
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Continued learning & development
• Employee Assistance Programs
• Paid Holidays
• Complementary Parking
• Complementary Colleague Meals
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
