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It User Support Jobs (NOW HIRING)

Techvilla Solutions

IT End User Analyst

West Park, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Familiarity with IT Service Management and Best Practices. Qualifications: Required Qualifications:

LHH US

IT Support Engineer

San Francisco, CA · On-site

$40 - $50/hr

IT Support Engineer Location: San Francisco, CA (100% Onsite) Employment Type: Contract Contract ... Key Responsibilities End-User Support & Troubleshooting * Provide Tier 2 and Tier 3 support for ...

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It User Support information

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How much do it user support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for it user support in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

Is IT User Support still in demand?

IT User Support roles remain in demand due to ongoing reliance on technology across industries. Professionals with skills in troubleshooting, customer service, and familiarity with tools like remote support software are sought after, especially as organizations prioritize IT infrastructure maintenance and user assistance.

Is a career in IT support worth it?

A career as an IT User Support professional can be worthwhile due to steady demand for technical assistance in various industries. It often requires problem-solving skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can offer opportunities for advancement and skill development.

What does an IT User Support do?

An IT User Support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide technical guidance, and may use tools like remote support software to resolve issues efficiently, often working in help desk or support center environments.

Which IT user support job is the highest paid?

Senior IT support roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within user support careers, often earning higher salaries due to experience, certifications, and leadership responsibilities. Specialized skills in network management, cybersecurity, or cloud services can also increase earning potential in support positions.

What cities are hiring for It User Support jobs?

Cities with the most It User Support job openings:

What states have the most It User Support jobs?

States with the most job openings for It User Support jobs include:

What are popular job titles related to It User Support jobs?

For It User Support jobs, the most frequently searched job titles are:

Infographic showing various It User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

IT End User Analyst

West Park, FL • On-site

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 25 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

Apply