Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members ...
Quick apply
Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members ...
Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members ...
Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members ...
User Support Representative
Montreal, QC · On-site +1
$50K - $55K/yr
Coordinating with our tech team to solve user problems, including but not limited to; not being ... Experience with user support * Amazing human beings who are hustlers and laugh in the face of ...
User Support Representative
Montreal, QC · On-site +1
$50K - $55K/yr
Coordinating with our tech team to solve user problems, including but not limited to; not being ... Experience with user support * Amazing human beings who are hustlers and laugh in the face of ...
IT Manager
Montreal, QC · On-site
This position is well suited for a seasoned IT professional who has managed or led cross-functional IT teams and has broad experience across infrastructure, end-user support, and enterprise business ...
Quick apply
IT Manager
Montreal, QC · On-site
This position is well suited for a seasoned IT professional who has managed or led cross-functional IT teams and has broad experience across infrastructure, end-user support, and enterprise business ...
Information Technology (IT) Systems Administrator (Systems Application Analyst 3)-29952
Mountain View, CA · On-site
CA$96K - CA$125K/yr
... user support across multiple channels and platforms, managing enterprise network and cloud ... IT team. Essential Job Responsibilities End-User Support (Tier 1 & Tier 2) Provide expert technical ...
Information Technology (IT) Systems Administrator (Systems Application Analyst 3)-29952
Mountain View, CA · On-site
CA$96K - CA$125K/yr
... user support across multiple channels and platforms, managing enterprise network and cloud ... IT team. Essential Job Responsibilities End-User Support (Tier 1 & Tier 2) Provide expert technical ...
This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support ...
This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support ...
End User Support Analyst Function Information Services Location Canada - QC - Brossard Classification Salaried
End User Support Analyst Function Information Services Location Canada - QC - Brossard Classification Salaried
... user training where necessary. IT Support is also responsible for recording problems/solutions ... within the IT call-tracking system. Core Competencies * Quality Orientation * Time Management
Quick apply
... user training where necessary. IT Support is also responsible for recording problems/solutions ... within the IT call-tracking system. Core Competencies * Quality Orientation * Time Management
IT Analyst
Montreal, QC · On-site +1
Triage, document and log all support requests on our ticketing system * Serve as the central point ... Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security ...
IT Analyst
Montreal, QC · On-site +1
Triage, document and log all support requests on our ticketing system * Serve as the central point ... Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security ...
Trainee, IT Support
Levis, QC · On-site
Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...
Trainee, IT Support
Levis, QC · On-site
Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
Assistwith reporting, data validation, user communications, testing support, and other operational ... Post-secondary education in business, technology, information systems, or a related field is an ...
We are looking for an IT Support Specialist to join our team. This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related ...
We are looking for an IT Support Specialist to join our team. This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related ...
Role Overview Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications ...
Quick apply
Role Overview Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications ...
L2 IT Support Location: Lasalle, Montreal Work Arrangement: Onsite About the role Join an IT team supporting all users (local and remote) at Weir Canada Inc. As a member of the Support Team, within ...
L2 IT Support Location: Lasalle, Montreal Work Arrangement: Onsite About the role Join an IT team supporting all users (local and remote) at Weir Canada Inc. As a member of the Support Team, within ...
It User Support information
Is IT User Support still in demand?
IT User Support roles remain in demand due to ongoing reliance on technology across industries. Professionals with skills in troubleshooting, customer service, and familiarity with tools like remote support software are sought after, especially as organizations prioritize IT infrastructure maintenance and user assistance.
Is a career in IT support worth it?
A career as an IT User Support professional can be worthwhile due to steady demand for technical assistance in various industries. It often requires problem-solving skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can offer opportunities for advancement and skill development.
What does an IT User Support do?
An IT User Support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide technical guidance, and may use tools like remote support software to resolve issues efficiently, often working in help desk or support center environments.
Which IT user support job is the highest paid?
Senior IT support roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within user support careers, often earning higher salaries due to experience, certifications, and leadership responsibilities. Specialized skills in network management, cybersecurity, or cloud services can also increase earning potential in support positions.
Technicien support informatique / IT Support Technician
Montreal, QC • On-site
Ascot Capital Group
Full-time
Re-posted 24 days ago
Job description
Résumé du poste
Dans le cadre de notre croissance, nous recherchons un Technicien Support Informatique. Relevant du Directeur, Informatique, vous serez responsable de fournir un support aux utilisateurs et un service à la clientèle sur les applications et plates-formes informatiques supportées par la compagnie. En travaillant avec les autres membres de l'équipe, vous devrez également résoudre divers problèmes informatiques et cibler les actions appropriées à prendre.
Vos responsabilités principales seront:
- Répondre aux requêtes pour toute assistance technique en personne, par téléphone ou électroniquement;
- Diagnostiquer et résoudre les problèmes techniques de matériels et de logiciels;
- Effectuer les recherches nécessaires en utilisant les ressources d'informatiques;
- Conseiller les utilisateurs dans l’utilisation appropriée des outils informatiques;
- Suivre des procédures de dépannage standards;
- Enregistrer toutes les interactions du service d'assistance;
- Administrer le logiciel de support aux utilisateurs;
- Rediriger les billets de support vers les ressources appropriées;
- Identifier et escalader les situations nécessitant une attention urgente;
- Documenter les demandes et les résolutions de problèmes;
- Préparer les rapports d'activités;
- Rester à jour avec les informations système, les modifications et les mises à jour;
- Assurer la réception et le bon entreposage du matériel informatique;
- Recommander les achats de matériel informatique;
- Assurer une bonne gestion des stocks d'équipements et de pièces;
- Gérer les achats de premier niveau.
Compétences:
- Bonne communication orale et écrite en français et en anglais;
- Aptitude à communiquer / interagir à tous les niveaux de l'organisation;
- Bonne capacité d'apprentissage;
- Orienté vers le service à la clientèle;
- Capacité d’analyse et de résolution de problèmes;
- Adaptabilité;
- Planification et organisation;
- Attention aux détails;
- Tolérance au stress.
Qualifications:
- Minimum de 2 années d'expérience dans un poste similaire
- Éducation: Diplôme d’études collégiales minimum - Technologies de l'information ou domaine connexe
- Maîtrise de Windows Active Directory, Office 365, File & Print Server
Job Summary
As part of our growth, we are seeking an IT Support Technician. Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members, you will also be responsible for resolving various IT issues and determining the appropriate course of action.
Your main responsibilities will be :
- Respond to requests for technical assistance in person, by phone, or electronically;
- Diagnose and resolve technical issues with hardware and software
- Conduct necessary research using IT resources;
- Advise users on the proper use of IT tools;
- Follow standard troubleshooting procedures;
- Record all help desk interactions;
- Administer user support software;
- Forward support tickets to the appropriate resources;
- Identify and escalate situations requiring urgent attention;
- Document support requests and problem resolutions;
- Prepare activity reports;
- Stay up to date on system information, changes, and updates;
- Ensure the receipt and proper storage of IT equipment;
- Recommend purchases of computer equipment;
- Ensure proper management of equipment and parts inventory;
- Manage first-level purchasing.
Skills:
- Strong oral and written communication skills in French and English;
- Ability to communicate and interact at all levels of the organization;
- Strong learning ability;
- Customer-service oriented;
- Analytical and problem-solving skills;
- Adaptability;
- Planning and organizational skills;
- Attention to detail;
- Ability to work under pressure.
Qualifications:
- At least 2 years of experience in a similar position;
- Education: College diploma or higher—Information Technology or a related field;
- Proficiency in Windows Active Directory, Office 365, and File & Print Server.