The technician will provide technical support to users by managing requests, installing and ... Participate in various IT projects, installations and updating of computer equipment. * Keep ...
The technician will provide technical support to users by managing requests, installing and ... Participate in various IT projects, installations and updating of computer equipment. * Keep ...
Support that works. Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own ... it. Site upgrades, rollouts, and migrations -- you'll scope them and see them through. You'll also ...
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Support that works. Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own ... it. Site upgrades, rollouts, and migrations -- you'll scope them and see them through. You'll also ...
IT Business Analyst
Laval, QC · On-site
... user acceptance testing. Responsibilities: * Gather, analyze, and document business requirements ... Support stakeholders in understanding and adapting to changes resulting from IT projects. * ...
IT Business Analyst
Laval, QC · On-site
... user acceptance testing. Responsibilities: * Gather, analyze, and document business requirements ... Support stakeholders in understanding and adapting to changes resulting from IT projects. * ...
Continuously evaluate emerging solutions (e.g., AI-driven IT support, virtual collaboration spaces) and lead Proof of Concept (POC) initiatives. * End-User Experience Technical Ownership: Act as the ...
New
Continuously evaluate emerging solutions (e.g., AI-driven IT support, virtual collaboration spaces) and lead Proof of Concept (POC) initiatives. * End-User Experience Technical Ownership: Act as the ...
New
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
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Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT ...
This role provides operational and governance support for SAP access management, controls ... Manage and maintain SAP user access, roles, and authorizations in alignment with the principle of ...
This role provides operational and governance support for SAP access management, controls ... Manage and maintain SAP user access, roles, and authorizations in alignment with the principle of ...
IT Auditor
Laval, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Laval, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · On-site
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · On-site
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Longueuil, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Longueuil, QC · Hybrid
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
You will troubleshoot user issues, deploy and maintain IT equipment, and help ensure employees have ... Collaborate with IT team members to resolve recurring or complex issues and escalate when required.
You will troubleshoot user issues, deploy and maintain IT equipment, and help ensure employees have ... Collaborate with IT team members to resolve recurring or complex issues and escalate when required.
Coordinate daily IT Support operations, including task assignment and prioritization; * Implement, maintain, and improve support processes and procedures; * Coordinate onboarding/offboarding ...
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Coordinate daily IT Support operations, including task assignment and prioritization; * Implement, maintain, and improve support processes and procedures; * Coordinate onboarding/offboarding ...
Our technology and communication innovations power the success of the global air travel industry ... Understand endtoend application flow (UI → middleware → backend → hardware → external ...
Our technology and communication innovations power the success of the global air travel industry ... Understand endtoend application flow (UI → middleware → backend → hardware → external ...
With the support of an international team of dynamic and collaborative innovators, we are on a ... safe user experiences and empower our communities by celebrating diversity, inclusion, and ...
With the support of an international team of dynamic and collaborative innovators, we are on a ... safe user experiences and empower our communities by celebrating diversity, inclusion, and ...
Sr. Advisor, IT Governance
Montreal, QC · On-site
This role ensures that user access, roles, and security configurations comply with internal ... Provide subject matter expertise and appropriate support for security and role management ...
Sr. Advisor, IT Governance
Montreal, QC · On-site
This role ensures that user access, roles, and security configurations comply with internal ... Provide subject matter expertise and appropriate support for security and role management ...
With the support of an international team of dynamic and collaborative innovators, we are on a ... safe user experiences and empower our communities by celebrating diversity, inclusion, and ...
With the support of an international team of dynamic and collaborative innovators, we are on a ... safe user experiences and empower our communities by celebrating diversity, inclusion, and ...
Knowledgeable about IT infrastructure, end-user support structures, and organizations. Leadership and Management: * Strong leadership skills with the ability to manage and inspire a diverse IT team. ...
New
Knowledgeable about IT infrastructure, end-user support structures, and organizations. Leadership and Management: * Strong leadership skills with the ability to manage and inspire a diverse IT team. ...
New
It User Support information
Is IT User Support still in demand?
IT User Support roles remain in demand due to ongoing reliance on technology across industries. Professionals with skills in troubleshooting, customer service, and familiarity with tools like remote support software are sought after, especially as organizations prioritize IT infrastructure maintenance and user assistance.
Is a career in IT support worth it?
A career as an IT User Support professional can be worthwhile due to steady demand for technical assistance in various industries. It often requires problem-solving skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can offer opportunities for advancement and skill development.
What does an IT User Support do?
An IT User Support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide technical guidance, and may use tools like remote support software to resolve issues efficiently, often working in help desk or support center environments.
Which IT user support job is the highest paid?
Senior IT support roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within user support careers, often earning higher salaries due to experience, certifications, and leadership responsibilities. Specialized skills in network management, cybersecurity, or cloud services can also increase earning potential in support positions.
Job description
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.
SYSTRA Canada is looking for a computer technician to join our team. The technician will provide technical support to users by managing requests, installing and configuring equipment, keeping documentation and technological knowledge up to date, and participating in various IT projects.
- Troubleshoot technical issues and provide support to users.
- Ensure the processing and resolution of requests using the ticketing system in place.
- Ensure the installation of hardware and software components.
- Configure equipment, perform installations for users, and monitor performance.
- Participate in the writing and updating of computer documentation.
- Update hardware and software inventory.
- Participate in various IT projects, installations and updating of computer equipment.
- Keep abreast of technological developments related to the industry.
- Perform any task or mandate related to the position at the request of the IT manager.
Education: Diploma of Collegial Studies (DEC) in Computer Science or Diploma of Vocational Studies (DVS) in Computer Support.
Years of experience: Minimum 5 years of experience in a similar position.
Technical skills:
- Very good knowledge of Windows 10 operating systems.
- Very good knowledge of the Office 365 suite, Teams and SharePoint Online.
- Knowledge of programming (DOS scripts on Windows, Visual Basic Macros Vlookup on Excel, C++ on Arduino, Python on RPi, VB.Net on Visual Studio), an asset.
- Knowledge of the Autodesk suite (Civil3d), Solidworks and EPDM, an asset.
- Knowledge of Active Directory is an asset.
Personal qualities and soft skills:
- Excellent customer service and priority management skills.
- Autonomy and ability to work independently and in collaboration with multiple teams.
- Good stress management, organization and professionalism.
- Excellent analytical skills, logical reasoning and good problem-solving skills.
- Documentation and communication skills.
- Ability to communicate clearly, both orally and in writing, in French and English*
*Reasons for requiring bilingualism: You will have the opportunity to work with a varied clientele, including both French- and English-speaking companies. Bilingualism is therefore fundamental to building strong relationships with our customers, understanding their specific needs and communicating effectively in their preferred language.
SYSTRA Canada is committed to having a diverse and inclusive workforce.
We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.
Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.