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It User Support Jobs in Minnesota (NOW HIRING)

Allegis Corporation

IT Support Specialist

Minneapolis, MN · On-site

$60K - $75K/yr

This position is located at our corporate office in Minneapolis, Minnesota. IT Support Specialist Key Responsibilities End User Support * Provide Tier 1 and Tier 2 technical support for end users ...

nVent

IT Support Specialist

Anoka, MN · On-site

The IT Support Specialist is responsible for providing hands-on technical support for nVent offices ... End User Support * Provide onsite Level 2 technical support for desktop, laptop, mobile device ...

nVent

IT Support Specialist

Anoka, MN · On-site

$23.90 - $44.40/hr

The IT Support Specialist is responsible for providing hands-on technical support for nVent offices ... End User Support * Provide onsite Level 2 technical support for desktop, laptop, mobile device ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... The engineer will ensure the smooth functioning of end-user systems, respond to incidents and ...

Revel Staffing

IT Manager

Minneapolis, MN · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Niron Magnetics

Manager, IT Operations

Minneapolis, MN · On-site

Reporting to the Head of IT/OT, you will be the person the business counts on for responsive ... Lead the End-User Support Team and Daily Service * Manage, coach, and develop a small team of end ...

Niron Magnetics

Manager, IT Operations

Minneapolis, MN · On-site

Reporting to the Head of IT/OT, you will be the person the business counts on for responsive ... Lead the End-User Support Team and Daily Service * Manage, coach, and develop a small team of end ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

Involved in troubleshooting of IT hardware and software in the site and supporting remote users ... user problems and take full ownership of providing prompt support for all IT needs. * Be able to ...

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It User Support information

Is IT User Support still in demand?

IT User Support roles remain in demand due to ongoing reliance on technology across industries. Professionals with skills in troubleshooting, customer service, and familiarity with tools like remote support software are sought after, especially as organizations prioritize IT infrastructure maintenance and user assistance.

Is a career in IT support worth it?

A career as an IT User Support professional can be worthwhile due to steady demand for technical assistance in various industries. It often requires problem-solving skills, knowledge of hardware and software, and certifications like CompTIA A+; the role can offer opportunities for advancement and skill development.

What does an IT User Support do?

An IT User Support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide technical guidance, and may use tools like remote support software to resolve issues efficiently, often working in help desk or support center environments.

Which IT user support job is the highest paid?

Senior IT support roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within user support careers, often earning higher salaries due to experience, certifications, and leadership responsibilities. Specialized skills in network management, cybersecurity, or cloud services can also increase earning potential in support positions.
Infographic showing various It User Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT User Support Specialist (Level 1 Support)

Winona, MN • On-site

Merchants Bank
See more jobs at Merchants Bankexternal

$22.88 - $27.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Merchants Bank, Winona, is seeking an IT User Support Specialist (Tier 1 Support) to join our team.Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.
This position will be the first point of contact for internal users experiencing technical issues and provide troubleshooting and support for issues related to user accounts, hardware and software. Will troubleshoot and resolve basic issues and escalate to higher support as needed. Will maintain a high level of customer service ensure support tickets are logged and updated.
Must have a minimum of 1 year of experience in a customer service role. An Associate's degree in Information Technology or related field preferred. Must have excellent communication and interpersonal skills, strong troubleshooting and problem-solving skills, and be able to work independently and as part of a team.
Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.
Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Job Summary:
The IT User Support Specialist serves as the first point of contact for internal users experiencing technical issues. This role provides front-line support via phone, Teams chat, and email for basic issues related to user accounts, hardware, and software. The specialist will use the organization's helpdesk system and operate within the computing and banking environments to ensure timely and effective resolution of support requests. This role is essential in ensuring a smooth and efficient resolution of user problems and maintaining high levels of customer satisfaction.
Key Responsibilities:
  • First-Level User Support: Provide initial user support for technical issues, including user account, hardware and software. Troubleshoot and resolve basic issues or escalate to higher-level support as needed.
  • Ticket Management: Create, update, and manage support tickets using the helpdesk system. Ensure accurate documentation of issues and resolutions.
  • Problem Identification: Identify recurring or complex issues and escalate to Tier 2 or Tier 3 support as appropriate.
  • Hardware Setup: Configuration and installation of new workstations and peripheral hardware
  • Knowledge Base: Assist in developing and maintaining internal documentation, FAQs, and troubleshooting guides.
  • Customer Service: Maintain a high level of customer service by being responsive, empathetic, and professional in all interactions with end-users.
  • Team Collaboration: Employee will be expected to contribute to a positive working environment through words and actions.
  • Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
  • Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service.
  • Regular and dependable attendance is an essential function of the job
  • Employee may be asked to perform other duties as required by business needs
  • Employee will be expected to complete compliance and product knowledge assignments in a timely manner

Qualifications:
  • Education: High school diploma or equivalent. An associate's degree in Information Technology or a related field is preferred.
  • Experience: Minimum of 1 year of experience in a customer service role.
  • Skills: Strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

Preferred Qualifications:
  • Experience with help desk ticketing systems and remote support tools.
  • Experience in a phone support role
  • Certifications such as CompTIA A+ or similar.

Working Conditions:
  • Little or no discomfort caused by environmental factors.
  • Some exposure to mental/visual fatigue resulting from research of complex systems issues.
  • Some travel required.
  • Work hours are between 7:30-5pm M-F with rotating coverage on Saturdays 8-12pm

Relationships:
  • Responsible to the Desktop Administrator and Team Lead for fulfillment of functions, responsibilities, and authority, and for their proper interpretation.
  • Will have extensive contact with department managers, end-users, and third-party application developers.

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