We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
It Tier One information
See salary details
$29K - $33.5K
4% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$33.5K - $37.9K
23% of jobs
The median wage is $41.4K / yr.
$37.9K - $42.4K
29% of jobs
$42.4K - $46.8K
10% of jobs
$46.8K - $51.3K
9% of jobs
$51.6K is the 75th percentile. Wages above this are outliers.
$51.3K - $55.7K
6% of jobs
$55.7K - $60.2K
5% of jobs
$60.2K - $64.6K
4% of jobs
$64.6K - $69.1K
4% of jobs
$69.1K - $73.5K
3% of jobs
$73.5K - $78K
2% of jobs
$29K
$48K
$78K
How much do it tier one jobs pay per year?
As of Sep 14, 2026, the average yearly pay for it tier one in the United States is $47,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,000.00 per year, depending on experience, location, and employer.
What is an IT Tier One?
IT Tier One jobs, also known as Tier 1 IT support or help desk positions, are entry-level roles focused on providing basic technical assistance to end-users. These professionals handle common issues such as password resets, software installations, and troubleshooting hardware or network problems. They serve as the first point of contact for IT-related problems and either resolve issues directly or escalate more complex problems to higher support tiers. Excellent communication and problem-solving skills are essential for success in this role.
What skills and qualifications are needed to thrive as an IT Tier One?
To thrive as an IT Tier One Support Specialist, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often backed by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic knowledge of Active Directory are typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills are crucial for ensuring quick resolution of technical problems, minimizing downtime, and maintaining user satisfaction.
What are common challenges faced by IT Tier One professionals, and how can they address them?
IT Tier One professionals often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical knowledge. To address these, it's important to develop strong time management and prioritization skills, become familiar with standard troubleshooting procedures, and practice clear, patient communication. Collaborating closely with Tier Two teams and maintaining thorough documentation can also streamline issue resolution and contribute to a more efficient workflow.
What is the difference between It Tier One vs Network Technician?
| Aspect | It Tier One | Network Technician |
|---|---|---|
| Credentials | CompTIA A+, basic certifications | CompTIA Network+, Cisco CCNA often preferred |
| Work Environment | Help desk, support centers, entry-level roles | Network installation, troubleshooting, on-site support |
| Industry Usage | IT support, customer service roles | Networking, infrastructure, enterprise environments |
| Search Intent | Entry-level IT support, help desk roles | Networking, infrastructure troubleshooting |
It Tier One and Network Technician roles share foundational IT skills, but It Tier One typically focuses on basic support and troubleshooting, while Network Technicians handle more specialized network setup and maintenance. Both roles often require similar certifications, but Network Technicians usually need more advanced networking credentials and experience.
What's the most entry-level IT Tier One job?
An IT Tier One support technician is typically the most entry-level role in IT support, responsible for basic troubleshooting, customer service, and issue escalation. It often requires foundational knowledge of operating systems, hardware, and networking, with certifications like CompTIA A+ being advantageous.
What cities are hiring for It Tier One jobs?
Cities with the most It Tier One job openings:
What states have the most It Tier One jobs?
States with the most job openings for It Tier One jobs include:
What are popular job titles related to It Tier One jobs?
For It Tier One jobs, the most frequently searched job titles are:
IT Help Desk Tier 1 - Bilingual
Jacksonville, FL • On-site
DEX Imaging
• Office Supplies and Stationery Stores • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
DEX Imaging rating
5.4
Based on 23 frontline employees who took The Breakroom Quiz
Job description
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Client PC connectivity - ethernet, TCP/IP and VPN.
Experience and Qualifications
- Bilingual in English and Spanish preferred
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- CompTIA A+ Certification or equivalent experience preferred.
- Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end- users.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop security products.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
What DEX Imaging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DEX Imaging
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002