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It Tier One Jobs in Reston, VA (NOW HIRING)

Magna5

Tier 1 Engineer

Northern Virginia, VA · On-site

$60K - $80K/yr

Tier 1 Engineer, End User Support (On-Site Northern VA Area) Northern VA Area Northern VA Area, VA ... IT certifications (CompTIA A+, Network+, etc.) preferred. Preferred Certifications * At least one ...

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

To support this initiative, the IT department is adding several Desktop Engineer Tier 1 Technicians to handle advanced troubleshooting, device upgrades, and escalated end‑user support. You'll join ...

kgs

NOC Technician Tier 1

Washington, DC

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

Koniag, Inc.

NOC Technician Tier 1

Washington, DC · On-site

$25 - $30/hr

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

Leidos

Enterprise Help Desk (EHD) Agent, Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

Looking for an exciting new step in your IT career? Leidos has an exciting IT Customer Support ... The Tier 1 Agent will deliver front line technical support to end users operating within a ...

Leidos

Enterprise Help Desk (EHD) Agent, Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

Looking for an exciting new step in your IT career? Leidos has an exciting IT Customer Support ... The Tier 1 Agent will deliver front line technical support to end users operating within a ...

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Showing results 1-20

All JobsIt Tier One JobsIt Tier One Jobs in Reston, VA

It Tier One information

See Reston, VA salary details

$30.2K

$49.9K

$81.1K

How much do it tier one jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it tier one in Reston, VA is $49,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $57,200.00 per year, depending on experience, location, and employer.

What is an IT Tier One?

IT Tier One jobs, also known as Tier 1 IT support or help desk positions, are entry-level roles focused on providing basic technical assistance to end-users. These professionals handle common issues such as password resets, software installations, and troubleshooting hardware or network problems. They serve as the first point of contact for IT-related problems and either resolve issues directly or escalate more complex problems to higher support tiers. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as an IT Tier One?

To thrive as an IT Tier One Support Specialist, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often backed by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic knowledge of Active Directory are typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills are crucial for ensuring quick resolution of technical problems, minimizing downtime, and maintaining user satisfaction.

What are common challenges faced by IT Tier One professionals, and how can they address them?

IT Tier One professionals often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical knowledge. To address these, it's important to develop strong time management and prioritization skills, become familiar with standard troubleshooting procedures, and practice clear, patient communication. Collaborating closely with Tier Two teams and maintaining thorough documentation can also streamline issue resolution and contribute to a more efficient workflow.

What is the difference between It Tier One vs Network Technician?

AspectIt Tier OneNetwork Technician
CredentialsCompTIA A+, basic certificationsCompTIA Network+, Cisco CCNA often preferred
Work EnvironmentHelp desk, support centers, entry-level rolesNetwork installation, troubleshooting, on-site support
Industry UsageIT support, customer service rolesNetworking, infrastructure, enterprise environments
Search IntentEntry-level IT support, help desk rolesNetworking, infrastructure troubleshooting

It Tier One and Network Technician roles share foundational IT skills, but It Tier One typically focuses on basic support and troubleshooting, while Network Technicians handle more specialized network setup and maintenance. Both roles often require similar certifications, but Network Technicians usually need more advanced networking credentials and experience.

What's the most entry-level IT Tier One job?

An IT Tier One support technician is typically the most entry-level role in IT support, responsible for basic troubleshooting, customer service, and issue escalation. It often requires foundational knowledge of operating systems, hardware, and networking, with certifications like CompTIA A+ being advantageous.

What cities near Reston, VA are hiring for It Tier One jobs?

Cities near Reston, VA with the most It Tier One job openings:

It Tier One jobs near you

Tier 1 Customer Service Analyst

Mclean, VA

EXECUTIVE 1 HOLDING COMPANY
51 - 200 employees
Learn more about EXECUTIVE 1 HOLDING COMPANYexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

Responsibilities: 

The Tier 1 Customer Service Analyst will:

  • Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
  • Accurately document and report all incidents and service requests received
  • Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
  • Provide desk-side visits to end users if remote assistance is not possible or effective
  • Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
  • Follow up with task owners to ensure tasks are completed prior to a new employee's start date
  • Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
  • Image and re-image new and repurposed PCs
  • Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
  • Work on-site daily with the government customer and HumanTouch leadership
  • Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

Work Experience Requirements

Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.

Other Requirements

  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Authorized to work in the United States
  • Ability to pass a Moderate Background Investigation
  • Ability to pass a SAMHSA Drug Screening test

Additional Education, Certifications, or Experience Required

  • Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role

Benefits: 

  • Medical, Dental and Vision Coverage 
  • 401(k) Matching 
  • PTO

Apply