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It Tier One Jobs in Reston, VA (NOW HIRING)

AAC

Service Desk Technician (Tier 1)

Washington, DC

$64K/yr

Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative ... IT Call Center environments o Active Directory user and account administration o Supporting ...

Chenega MIOS

Help Desk Specialist I Tier 1

Ashburn, VA · On-site

Req ID: 41798 Summary Help Desk Specialist I Tier 1 Ashburn, VA (Remote) Are you ready to enhance ... CompTIA A+ or similar IT certification. * HDI Customer Service Representative or Support Center ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Reports to: Director of Managed IT Services Location: Alexandria, VA (onsite role; remote/telework not available) Position Overview We are seeking a motivated Tier 1 IT Support Technician to join ...

Aac-Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

AAC

Tier 1 Helpdesk Technician

Washington, DC

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

AAC Inc

Tier 1 Helpdesk Technician

Washington, DC

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

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Showing results 21-40

All JobsIt Tier One JobsIt Tier One Jobs in Reston, VA

It Tier One information

See Reston, VA salary details

$30.2K

$49.9K

$81.1K

How much do it tier one jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it tier one in Reston, VA is $49,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $57,200.00 per year, depending on experience, location, and employer.

What is an IT Tier One?

IT Tier One jobs, also known as Tier 1 IT support or help desk positions, are entry-level roles focused on providing basic technical assistance to end-users. These professionals handle common issues such as password resets, software installations, and troubleshooting hardware or network problems. They serve as the first point of contact for IT-related problems and either resolve issues directly or escalate more complex problems to higher support tiers. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as an IT Tier One?

To thrive as an IT Tier One Support Specialist, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often backed by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and basic knowledge of Active Directory are typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills are crucial for ensuring quick resolution of technical problems, minimizing downtime, and maintaining user satisfaction.

What are common challenges faced by IT Tier One professionals, and how can they address them?

IT Tier One professionals often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical knowledge. To address these, it's important to develop strong time management and prioritization skills, become familiar with standard troubleshooting procedures, and practice clear, patient communication. Collaborating closely with Tier Two teams and maintaining thorough documentation can also streamline issue resolution and contribute to a more efficient workflow.

What is the difference between It Tier One vs Network Technician?

AspectIt Tier OneNetwork Technician
CredentialsCompTIA A+, basic certificationsCompTIA Network+, Cisco CCNA often preferred
Work EnvironmentHelp desk, support centers, entry-level rolesNetwork installation, troubleshooting, on-site support
Industry UsageIT support, customer service rolesNetworking, infrastructure, enterprise environments
Search IntentEntry-level IT support, help desk rolesNetworking, infrastructure troubleshooting

It Tier One and Network Technician roles share foundational IT skills, but It Tier One typically focuses on basic support and troubleshooting, while Network Technicians handle more specialized network setup and maintenance. Both roles often require similar certifications, but Network Technicians usually need more advanced networking credentials and experience.

What's the most entry-level IT Tier One job?

An IT Tier One support technician is typically the most entry-level role in IT support, responsible for basic troubleshooting, customer service, and issue escalation. It often requires foundational knowledge of operating systems, hardware, and networking, with certifications like CompTIA A+ being advantageous.

What cities near Reston, VA are hiring for It Tier One jobs?

Cities near Reston, VA with the most It Tier One job openings:

Service Desk Technician (Tier 1)

Washington, DC

AAC
51 - 200 employees
Learn more about AACexternal

$64K/yr

Full-time

Re-posted 21 days ago

Job description

Tier 1 Technology Support Services

Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation necessary to support a dynamic IT service environment. This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile devices (smartphones/tablets), printers, and multifunction devices.

All minimum requirements are required and must be stated in resume for eligibility and consideration.

General Responsibilites:

         Ability to configure and troubleshoot COTS software and hardware, including PCs, Macs, mobile

         devices, printers, and peripherals.

         Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems .

         Foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools

         and protocol commands to resolve technical issues.

         Excellent customer service and communication skills, with a professional demeanor in interactions

         with executive-level staff and management.

         Ability to operate effectively in a fast-paced environment and meet tight deadlines .

         Demonstrated proficiency in business and systems analysis to identify, understand, and resolve user ssues.

One (1) year minimum experience supporting:

o macos

o Remote access toots (e.g., Cisco AnyConnect)

o VPN and secure remote connectivity (RSA SecurlD experience preferred)

Three (3) years minimum experience in:

o IT Call Center environments

o Active Directory user and account administration

o Supporting Microsoft Windows 10 and Office 365 applications

o Supporting mobile operating systems (iOS, Android)

o Supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online

Experience with Mobile Device Management (MOM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or lntune.

Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy))

Salary: $64000

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