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It Help Desk Tier One Jobs (NOW HIRING)

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

... technologies. • Uses the IT Service Management tool to accurately document all incoming ... Desk team and management informed of any new support issues in a clear and timely manner. • ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

Uses the IT Service Management tool to accurately document all incoming Interactions and ... Keeps IT Service Desk team and management informed of any new support issues in a clear and timely ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... by Tier 1 or Tier 2 support. * Monitor help desk performance metrics (SLAs, response times ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... 1 to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Education: Bachelor's degree in information technology or equivalent experience. Clearance ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... Tier 2/3 support across hardware, software, networking, and enterprise systems.Works with hardware ...

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As of Sep 9, 2026, the average hourly pay for it help desk tier one in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various It Help Desk Tier One job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 19% Full Time, 58% Part Time, 3% Temporary, and 17% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Tier 1 - Bilingual

Cleveland, OH • On-site

DEX Imaging
Office Supplies and Stationery Stores • 1 - 5K employees
Learn more about DEX Imagingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

630th of 740 rated retailers

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

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