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Help Desk Tier 3 It Support Jobs (NOW HIRING)

IT Service Desk Lead

Pipestone, MN ยท On-site

$65K - $80K/yr

... * 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting * Previous ... Experience leading a Help Desk, Service Desk, or Desktop Support team * Knowledge of endpoint ...

IT Service Desk Lead

Sioux Falls, SD ยท On-site

$65K - $80K/yr

... * 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting * Previous ... Experience leading a Help Desk, Service Desk, or Desktop Support team * Knowledge of endpoint ...

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including ... Provide Tier 2/Tier 3 support for complex hardware, software, endpoint, identity, and SaaS-related ...

Deliver frontline Tier 1 technical support via ServiceNow, email, phone, and in-person desk-side ... Preferred Qualifications * 0-3 years of experience in an IT Help Desk or Service Desk support role.

Help Desk Lead

Los Angeles, CA ยท On-site

$350/day

Support Windows, macOS, iOS, Android, and Linux environments. * Provide technicians with ... Escalate unresolved issues to Tier 3 or the appropriate IT team and ensure proper follow-up through ...

$350/day

Support Windows, macOS, iOS, Android, and Linux environments. * Provide technicians with ... Escalate unresolved issues to Tier 3 or the appropriate IT team and ensure proper follow-up through ...

... seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ... Required Qualifications * 3+ years of relevant IT/application support experience. * Strong PC ...

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Help Desk Tier 3 It Support information

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How much do help desk tier 3 it support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk tier 3 it support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Tier 3 It Support jobs?

For Help Desk Tier 3 It Support jobs, the most frequently searched job titles are:

IT Service Desk Lead

Pipestone, MN โ€ข On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Salary: $65,000-$80,000 (Based on Experience)

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do

  • Lead, coach, and develop Help Desk team members
  • Manage ticket queues, workload distribution, and service quality
  • Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
  • Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
  • Collaborate with infrastructure, security, and application teams to resolve challenging issues
  • Improve IT support processes, documentation, and knowledge base resources
  • Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
  • Deliver outstanding support and communication to employees across the organization

What We're Looking For

  • 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
  • Previous leadership, supervisory, or team management experience within IT support
  • Strong customer service mindset and problem-solving skills
  • Experience with ticketing/IT service management platforms
  • Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook

Preferred Qualifications

  • Experience leading a Help Desk, Service Desk, or Desktop Support team
  • Knowledge of endpoint management, device imaging, software deployment, and user provisioning

Benefits

  • Paid Single Health Insurance (Family Plans Available)
  • Dental, Vision, Life & Disability Insurance
  • PTO + Paid Holidays
  • Retirement Plan

Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!

#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow


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