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Help Desk Tier 3 It Support Jobs (NOW HIRING)

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... technical support standards, and continuous improvement of IT service delivery across the ... Serve as a hands-on technical leader and escalation point for complex Tier 2 and Tier 3 support ...

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

We're looking for an IT Support Administrator to help keep our technology running smoothly across ... What You'll Be Doing End-User Support & Service Desk * Provide Tier 1 technical support for ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

Computek

IT Administrator

Georgetown, TX · On-site

An experienced IT Support Technician (Tier II or Tier III), or * A strong Tier I / Tier II ... Respond to help desk tickets * Troubleshoot and resolve technical issues, including complex ...

Mahalo Cape May

IT Help Desk Technician

Wildwood, NJ · On-site

Job Title: IT Help Desk Technician Classification: Salary- Exempt Reports to: Director of ... support) * Escalate complex issues to Tier 2/3 IT staff or vendors as needed, following up to ...

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Help Desk Tier 3 It Support information

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How much do help desk tier 3 it support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk tier 3 it support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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For Help Desk Tier 3 It Support jobs, the most frequently searched job titles are:

IT Help Desk Tier 1 - Bilingual

North Charleston, SC • On-site

DEX Imaging
Office Supplies and Stationery Stores • 1 - 5K employees
Learn more about DEX Imagingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

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