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It Technical Support Level 1 Jobs (NOW HIRING)

Parkland Health

... provide Level 1/Level 1.5 technical support via telephone to clinical and business end-users ... IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

Catalyst Brands

IT Technician

Lenexa, KS · On-site

$22.31/hr

Overview IT Technician Role Summary The IT Technician will support and assist Associate Engineer ... • Provide technical support for end user and Server Room/Data Center issues of level one ...

CompTech Computer Technologies

$58K - $61K/yr

This position provides intermediate-level technical support to customers experiencing issues with ... Preferred / Relevant Certifications: one is required to be considered. * Commercial baseline ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Position Summary The Service Delivery Technician II provides technical support in a professional ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

... and web-sharing technology * Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM ... Ability to lift boxes containing computer equipment Additional Information Provide second-level end ...

Chaminade

Network and Systems Administrator

Honolulu, HI · On-site

$75K - $80K/yr

... technical support for the university's wired and wireless network infrastructure. This role ... from the IT Service Desk (Level 1 Support), performs routine network hardware and software ...

IntelliDyne

Senior IT Technical Recruiter

Falls Church, VA · Remote

$70K - $110K/yr

... cycle recruiting desk supporting our government IT services business. This is a hands-on ... This role is remote within 1 hour of Tysons Corner, VA - will be required to participate in onsite ...

Socket.dev

IT Support Specialist

Sherwood, OR · On-site

The Level 2 IT Support Specialist serves as the primary escalation point for the Level 1 Helpdesk ... technical skill levels. Key Responsibilities Escalation & Ticket Ownership * Serve as the Tier 2 ...

Cobalt Truck Equipment

IT Support Specialist

Nampa, ID · On-site

Technical Support: * Provide first and second-level technical support to end users via ticketing ... Minimum of 1 year of experience in an IT support, helpdesk, or technical support role. * Working ...

Trinoor

Senior IT Technical Systems Analyst

Boise, ID · On-site

$116K - $140K/yr

Application Deadline: 09/10/2026 at 11:59 pm Mountain Time # of Positions: 1 Job Type: Regular Job ... Being the first line of support for end users * Troubleshooting and issue resolution * Developing ...

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It Technical Support Level 1 information

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$15

$24

$48

How much do it technical support level 1 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it technical support level 1 in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between It Technical Support Level 1 vs It Help Desk Technician?

AspectIt Technical Support Level 1It Help Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+ (commonly required)
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupInitial issue diagnosis, user support, ticket logging
Industry UsageIT support teams across various industriesCustomer service and technical support roles

Both roles involve providing technical assistance, but It Technical Support Level 1 typically focuses on basic troubleshooting and hardware/software setup, while It Help Desk Technicians often handle initial user issues and support ticket management. The roles overlap in certifications and work environments, making them closely related in the IT support field.

What is a level 1 IT technical support?

A Level 1 IT technical support role involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems, and basic knowledge of networking and troubleshooting tools. This entry-level position often serves as the first point of contact in IT support teams.

What is an IT Technical Support Level 1 job description?

An IT Technical Support Level 1 role involves providing basic technical assistance to users, troubleshooting hardware and software issues, and guiding users through problem resolution. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve documenting support activities and escalating complex issues to higher support levels.

What cities are hiring for It Technical Support Level 1 jobs?

Cities with the most It Technical Support Level 1 job openings:

What states have the most It Technical Support Level 1 jobs?

States with the most job openings for It Technical Support Level 1 jobs include:

What are popular job titles related to It Technical Support Level 1 jobs?

For It Technical Support Level 1 jobs, the most frequently searched job titles are:

Infographic showing various It Technical Support Level 1 job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

IT Support Specialist

Sherwood, OR • On-site

Applied Industrial Technologies
Construction Materials Wholesalers • 5 - 10K employees
Learn more about Applied Industrial Technologiesexternal

Full-time

Posted 13 days ago

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

The Level 2 IT Support Specialist serves as the primary escalation point for the Level 1 Helpdesk, resolving more complex desktop, endpoint, and network connectivity issues while escalating deeper infrastructure, server, or systems-level problems to the Level 3 team. This role owns the end-to-end PC lifecycle - imaging, deployment, and new hire setup - and provides specialized support for OEM and CAD/engineering software used across the business. The ideal candidate is a hands-on troubleshooter who is comfortable working independently, documenting solutions, and communicating clearly with end users of varying technical skill levels.
Key Responsibilities
Escalation & Ticket Ownership
  • Serve as the Tier 2 escalation point for issues that exceed Level 1 Helpdesk scope
  • Triage, diagnose, and resolve tickets within defined SLAs; escalate unresolved or infrastructure-level issues to Level 3 with clear documentation of steps already taken
  • Maintain accurate, detailed ticket records (root cause, resolution steps, follow-up actions) in the IT service management platform

PC & Endpoint Support
  • Provide desktop/laptop hardware and software support for end users, including diagnosis of performance, boot, driver, and peripheral issues
  • Image, configure, and deploy new and replacement PCs using standard corporate images and deployment tools
  • Install, configure, and troubleshoot OEM software and hardware-specific utilities from PC/laptop manufacturers (e.g., Dell, HP, Lenovo)
  • Install, configure, and support CAD or other specialized engineering/design software, including license activation, plugin/add-in issues, and performance tuning for graphics-intensive workloads

Network & Connectivity Troubleshooting
  • Troubleshoot endpoint network connectivity issues across wired (Ethernet) and wireless (Wi-Fi) connections
  • Diagnose IP addressing, DNS, DHCP, VPN, and authentication-related connectivity problems at the endpoint level
  • Coordinate with Level 3/network team on switch port, wireless controller, or infrastructure-level issues that fall outside endpoint scope

New Hire & Onboarding Support
  • Prepare and image PCs for new hires according to role-based standard software builds
  • Install and configure required business applications, OEM utilities, and CAD/engineering software as applicable to the new hire's role
  • Set up accounts, profiles, and endpoint security/compliance agents in coordination with IT security and helpdesk teams
  • Ensure new hire equipment is tested and ready prior to start date

Documentation & Continuous Improvement
  • Create and maintain knowledge base articles and runbooks for common Level 2 issues to improve Level 1 self-sufficiency
  • Participate reoccurring IT team meetings and status reports
  • Identify recurring issues and recommend process, imaging, or configuration improvements
  • Assist with maintaining accurate hardware/software asset inventory

Required Qualifications
  • Must have a High School Diploma or equivalent; Bachelor's degree preferred
  • 2-4 years of experience in a Level 1/Level 2 IT support or desktop support role
  • Strong working knowledge of Windows 11 desktop operating systems
  • Experience imaging and deploying PCs (e.g., via SCCM or similar tools)
  • Experience troubleshooting wired and wireless endpoint connectivity (TCP/IP basics, DNS, DHCP, Wi-Fi authentication)
  • Experience supporting OEM hardware/software utilities (Dell Command, Lenovo Vantage, or similar)
  • Familiarity with installing, licensing, and troubleshooting CAD or other specialized engineering/design applications
  • Experience with Active Directory / Microsoft Entra ID user and device management
  • Strong customer service orientation and ability to communicate technical concepts to non-technical users
  • Ability to prioritize and manage multiple tickets/requests simultaneously
  • Must live in Portland metro area. We are unable to provide relocation expenses
  • Must be legally authorized to work in the United States. Sponsorship will not be provided for this position

Preferred Qualifications
  • Experience in an industrial, manufacturing, or engineering-driven business environment
  • Familiarity with Microsoft 365 administration (Exchange Online, Teams, OneDrive/SharePoint)
  • Exposure to endpoint security tooling (antivirus/EDR agents, patch management)
  • ITSM process experience
  • CompTIA A+, Network+, or equivalent certification or experience

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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