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It Technical Support Level 1 Jobs (NOW HIRING)

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Provide advanced support for implementation, troubleshooting and maintenance of IT systems * Manage ... Ability to provide an advanced level of technical customer service to a wide variety of customers

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Ability to communicate technical concepts clearly to non-technical users (experience conducting one ...

Weaver

IT Technical Support I

Manhattan Beach, CA · On-site

$65K - $70K/yr

This Technical Support I will be responsible for providing tier 1 support for low to medium ... They will also assist IT Team with patches, upgrades, and setup and roll out equipment upgrades, as ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

... and software solutions, and supporting the internal IT work order system. He/she will be ... Provide technical assistance and support for incoming work orders and computer systems, software ...

DirectedLINK LLC

IT Technical Aid

Los Angeles, CA

$22 - $25/hr

Title: IT Technical Aid Employment Type: Contract (12-24+ Months) Compensation Range: $22.00-$25.00 ... Provide first-level technical support to end users. * Troubleshoot hardware and software issues.

Range USA

IT Technical Specialist

Blue Ash, OH · On-site

$107K/yr

... IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and ... Provide technical support for end-user hardware and software, including desktops, laptops, printers ...

Asbury Village

IT Technical Analyst

Des Moines, IA

The IT Technical Analyst is responsible for providing prompt technical support and customer service ... level expectations. * Participate in Technology Support Center (TSC) operational rotations ...

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It Technical Support Level 1 information

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How much do it technical support level 1 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it technical support level 1 in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between It Technical Support Level 1 vs It Help Desk Technician?

AspectIt Technical Support Level 1It Help Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+ (commonly required)
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupInitial issue diagnosis, user support, ticket logging
Industry UsageIT support teams across various industriesCustomer service and technical support roles

Both roles involve providing technical assistance, but It Technical Support Level 1 typically focuses on basic troubleshooting and hardware/software setup, while It Help Desk Technicians often handle initial user issues and support ticket management. The roles overlap in certifications and work environments, making them closely related in the IT support field.

What is a level 1 IT technical support?

A Level 1 IT technical support role involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems, and basic knowledge of networking and troubleshooting tools. This entry-level position often serves as the first point of contact in IT support teams.

What is an IT Technical Support Level 1 job description?

An IT Technical Support Level 1 role involves providing basic technical assistance to users, troubleshooting hardware and software issues, and guiding users through problem resolution. It typically requires strong communication skills, familiarity with common operating systems and tools, and may involve documenting support activities and escalating complex issues to higher support levels.

What cities are hiring for It Technical Support Level 1 jobs?

Cities with the most It Technical Support Level 1 job openings:

What states have the most It Technical Support Level 1 jobs?

States with the most job openings for It Technical Support Level 1 jobs include:

What are popular job titles related to It Technical Support Level 1 jobs?

For It Technical Support Level 1 jobs, the most frequently searched job titles are:

Infographic showing various It Technical Support Level 1 job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

IT Technical Support

Provo, UT

GSP Marketing Technologies
See more jobs at GSP Marketing Technologiesexternal

$20.50 - $28/hr

Full-time

Re-posted 25 days ago

Job description

Description

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs

Requirements

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.

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