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It Support Trainee Jobs in Ohio (NOW HIRING)

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Theuniversityunion

Supervisor, IT Support

Independence, OH · On-site

$80 - $100/hr

The Supervisor, IT Support position leads and supports the daily operations of the organization's technology environment, ensuring systems, networks, and applications run securely, efficiently, and ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

Qcells

IT Support Specialist

Highland, OH · On-site

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland, Ohio Supervisor: Sr.IT Manager FLSA Status: Non- Exempt Position Status: Full Time Work Status (Remote ...

Qcells

IT Support Specialist

Highland Hills, OH · Hybrid

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland, Ohio Supervisor: Sr.IT Manager FLSA Status: Non-Exempt Position Status: Full Time Work Status (Remote ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · On-site

$60 - $80/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands‑on ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Revel Staffing

IT Support Supervisor

Akron, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Hocking College

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Act as second level support for IT Support Technicians. * Produce/Support Virtual Meetings * Perform off-site hardware upgrades when applicable. * Perform software and application installations and ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Rocky Brands, Inc.

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Act as second level support for IT Support Technicians. * Produce/Support Virtual Meetings * Perform off-site hardware upgrades when applicable. * Perform software and application installations and ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Drive

IT Support Specialist

Bellevue, OH · On-site

We are seeking a knowledgeable IT Support Specialist to join our team in Bellevue, OH. The ideal candidate will be responsible for providing technical assistance and support to our manufacturing team ...

Rokky Brands

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Act as second level support for IT Support Technicians. * Produce/Support Virtual Meetings * Perform off-site hardware upgrades when applicable. * Perform software and application installations and ...

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Showing results 1-20

All JobsIt Support JobsIt Support Trainee JobsIt Support Trainee Jobs in Ohio

It Support Trainee information

See Ohio salary details

$25.2K

$43.1K

$54.2K

How much do it support trainee jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it support trainee in Ohio is $43,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $46,600.00 per year, depending on experience, location, and employer.

What does an IT Support Trainee do?

An IT Support Trainee assists with resolving technical issues related to computer systems, software, and hardware. They typically help more experienced IT staff by responding to support tickets, troubleshooting basic problems, and learning how to maintain networks and IT infrastructure. Trainees often provide support to employees or customers, configure devices, and document solutions. This role is designed to provide hands-on experience and training in IT support, preparing them for more advanced positions in the field.

What are the key skills and qualifications needed to thrive as an IT Support Trainee?

To thrive as an IT Support Trainee, you need a basic understanding of computer hardware, operating systems, and troubleshooting, typically supported by a relevant certification like CompTIA A+ or entry-level IT coursework. Familiarity with help desk ticketing systems, remote support tools, and common office software is often required. Strong problem-solving skills, patience, and effective communication help you address user issues and learn quickly on the job. These skills and qualifications are essential for providing reliable technical support and building a foundation for growth in IT roles.

What are the typical challenges an IT Support Trainee might face in their first few months, and how can they overcome them?

As an IT Support Trainee, common challenges include learning to troubleshoot a wide variety of technical issues, managing time when responding to multiple requests, and adapting to different communication styles when assisting users. To overcome these challenges, it's important to actively seek guidance from senior team members, document solutions for recurring problems, and regularly practice clear, patient communication. Embracing a mindset of continuous learning and asking questions can also accelerate your growth and confidence in the role.

What is the difference between It Support Trainee vs Help Desk Technician?

AspectIt Support TraineeHelp Desk Technician
Required CredentialsBasic IT certifications, training programsOften similar, may require CompTIA A+ or equivalent
Work EnvironmentTraining setting, supervised environmentHelp desk or call center, client-facing
Employer & Industry UsageEntry-level roles in IT departments or service providersCustomer support, technical assistance roles
Search & Comparison IntentLearning roles, entry-level IT supportTechnical support, troubleshooting

The main difference is that an It Support Trainee is an entry-level position focused on training and gaining skills, while a Help Desk Technician is a more experienced role responsible for resolving user issues. Trainees typically work under supervision, whereas Help Desk Technicians handle support independently.

How to get into an IT Support Trainee with no experience?

To become an IT Support Trainee with no experience, focus on building foundational knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Gaining practical skills by setting up home labs or volunteering for tech support tasks can also improve your chances, as many employers value relevant skills and a willingness to learn over formal experience.

What is an IT support trainee?

An IT support trainee is an entry-level position where individuals learn to provide technical assistance for computer systems, software, and hardware. The role often involves gaining skills in troubleshooting, customer service, and using tools like ticketing systems, with opportunities for certification and on-the-job training.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What cities in Ohio are hiring for It Support Trainee jobs?

Cities in Ohio with the most It Support Trainee job openings:

Infographic showing various It Support Trainee job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,096 per year, or $20.7 per hour.

IT Support

Cincinnati, OH • Hybrid

Medpace, Inc.
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about Medpace, Inc.external

$20.75 - $28.25/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide remote and onsite support to end users for hardware, software, and applications.

  • Manage user accounts and troubleshoot technical problems related to equipment and software.

  • Respond to support requests via tickets, calls, and emails, and document issues to ensure timely resolution.

Medpace rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

16th of 75 rated research

Job description

Job Summary

Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.

Responsibilities
  • User account administration for network, e-mail, and other applications
  • Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
  • Research and resolve technical problems of equipment and software applications
  • Respond to tickets, telephone calls, e-mails, and requests for technical support
  • Document, track, and monitor problems to ensure timely resolutions
  • Testing of new technology and applications
Qualifications
  • Bachelor's degree in Information Systems, Information Technology or other IT related field
  • 1+ years of experience in a Help Desk or IT Support type role
  • Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

    • Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

    • Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
    • Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

    • Office based environment with on-site mentors
    • Defined career paths with clear advancement opportunities
    • Industry renowned onboarding and training programs designed to accelerate professional development
    • Ongoing training and continuous learning opportunities throughout your career
    • An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

    • Competitive compensation programs that recognize and reward performance
    • Comprehensive health, wellness, retirement, and PTO benefits
    • Office based culture with occasional WFH that provides flexibility for eligible positions after training
    • Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience

    • A modern corporate campus designed to support collaboration and productivity
    • Multiple on-site dining options in the heart of Madison Square
    • Free on-site parking
    • Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.

Employment Type: OTHER

What Medpace employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Medpace

Sourced by ZipRecruiter

Medpace is a globally recognized clinicial contract research organization (CRO) based in Cincinnati, OH, in the United States. Established in 1992, it operates in the healthcare sector, providing scientifically-driven outsourcing solutions for the development of drugs and medical devices. It offers comprehensive services like full-service clinical development services, regulatory affairs management, clinical pharmacology, data management, statistical analysis, and medical writing. By applying a scientifically-driven, therapeutically-focused, and patient-centric approach, Medpace's mission is to accelerate the global development of safe and effective medical therapies.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1992

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