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It Support Technician Internship Jobs in Decatur, IL

U.S. Navy

IT Support Specialist

Clinton, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Dawson, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Maroa, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Moweaqua, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Macon, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Bethany, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Niantic, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

U.S. Navy

IT Support Specialist

Sullivan, IL

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

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All JobsIt Support Technician JobsIt Support Technician Internship JobsIt Support Technician Internship Jobs in Decatur, IL

It Support Technician Internship information

See Decatur, IL salary details

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How much do it support technician internship jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it support technician internship in Decatur, IL is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT support technician intern?

To thrive as an IT Support Technician Intern, you need a fundamental understanding of computer hardware, operating systems, and networking principles, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote support tools, and basic troubleshooting utilities like Windows/Mac diagnostics is typically expected. Strong problem-solving skills, effective communication, and a willingness to learn help interns stand out in this role. These skills are vital for efficiently resolving end-user issues and contributing to the overall productivity of the IT support team.

What is an IT support technician internship?

An IT Support Technician Internship is an entry-level position where interns assist with maintaining and troubleshooting computer systems, software, and networks within an organization. Interns typically work under the guidance of experienced IT staff, helping to resolve technical issues, set up hardware and software, and provide support to end-users. This role provides hands-on experience and practical knowledge that can be valuable for a future career in IT support or related fields. Interns also gain exposure to real-world IT environments and develop problem-solving and communication skills.

What are some common challenges faced by IT support technician interns, and how can they effectively overcome them?

IT Support Technician Interns often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating solutions to users with varying technical backgrounds. To overcome these, it's important to proactively document resolved issues for future reference, prioritize tasks based on urgency, and practice clear, patient communication. Seeking guidance from experienced team members and utilizing available knowledge bases can also help interns grow their troubleshooting skills and confidence.

What are the most commonly searched types of It Support Technician jobs in Decatur, IL?

The most popular types of It Support Technician jobs in Decatur, IL are:

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For It Support Technician Internship jobs in Decatur, IL, the most frequently searched job titles are:

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It Support Technician Internship jobs near you

IT Technology Support

Heritage Behavioral Health Center

Decatur, IL • On-site

$24 - $31.25/hr

Full-time

Posted 18 days ago

Job description

Job Posting TitleInformation Technology Support
Job Description
Information Technology SpecialistHeritage Behavioral Health Center – Decatur, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required


Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community