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It Support Manager Jobs in Winnipeg, MB (NOW HIRING)

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It Support Manager information

See Winnipeg, MB salary details

$42.5K

$91.4K

$138.2K

How much do it support manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it support manager in Winnipeg, MB is $91,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,061.00 and $114,158.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Winnipeg, MB? The most popular types of It Support jobs in Winnipeg, MB are:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Winnipeg, MB as of May 2026, with employment types broken down into 81% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,396 per year, or $43.9 per hour.

Assistant Manager, IT Support

Steinbach Credit Union

Steinbach, MB • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website. 

An exciting opportunity awaits!

We have an exciting opportunity for an Assistant Manager, IT Support, to join our Information Technology team!  The Assistant Manager, IT Support provides handson leadership for the daytoday operations of SCU’s IT Helpdesk and frontline technology support services. This role is responsible for ensuring consistent, highquality support across the organization while leading, coaching, and developing IT support staff. In addition, the role oversees endpoint and hardware lifecycle management, ensuring devices are deployed, maintained, and refreshed efficiently to support a reliable and productive enduser experience.

Specific Responsibilities
  • Lead daytoday IT Helpdesk operations to ensure reliable, efficient, and consistent frontline technology support.
  • Act as an escalation point for complex incidents and service disruptions, coordinating timely investigation and resolution.
  • Define, monitor, and report on service standards and key performance indicators, including response times, resolution times, and customer satisfaction.
  • Champion a customerfirst approach to IT support, ensuring positive, professional enduser experiences.
  • Streamline ticket intake, triage, and resolution workflows to improve speed, consistency, and service quality.
  • Oversee IT asset management, including accurate inventory tracking, lifecycle governance, and endpoint hardware refresh planning.
  • Ensure consistent support and maintenance of enduser technologies, including Windows devices and Microsoft 365 tools.
  • Manage, coach, and develop frontline IT support staff, including hiring, onboarding, training, scheduling, and ongoing feedback.
  • Use service desk metrics and user feedback to identify, recommend, and implement continuous improvement initiatives.
  • Collaborate with internal stakeholders and vendors to ensure technology services effectively support business productivity and organizational goals.
Qualifications
  • Postsecondary education in Information Technology or a related discipline, or an equivalent combination of education and relevant experience.
  • 4–6 years of experience working in an IT support or service desk environment.
  • Demonstrated leadership, coaching, or supervisory experience in a technical support setting.
  • Strong customer service orientation with a focus on delivering positive enduser experiences.
  • Experience supporting Microsoftcentric environments, including Windows endpoints and Microsoft 365
  • Proven ability to manage competing priorities, analyze service desk data, and drive process and service improvements.
How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

  • Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
  • Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
  • Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
  • Opportunities for professional development
  • Clothing allowance
  • Free parking at all locations
Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: May 24, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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