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It Support Manager Jobs in Winnipeg, MB (NOW HIRING)

MSP Hire, Inc.

MSP Technician

Winnipeg, MB · On-site

... the Managed Services Provider (MSP) space. Whether you're early in your IT journey or an ... Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety ...

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

Plan, manage, and execute end-to-end IT projects, including server upgrades, VM migrations, and ... Mentor and support junior engineers, maintaining high standards of technical delivery and client ...

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

Plan, manage, and execute end-to-end IT projects, including server upgrades, VM migrations, and ... Mentor and support junior engineers, maintaining high standards of technical delivery and client ...

Takeaway

Team Lead, Enterprise IT

Winnipeg, MB · Hybrid

Senior Technology Manager These are some of the key components to the position: * Own and promote ... Proven experience in IT team leadership within an enterprise environment. * Strong technical ...

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It Support Manager information

See Winnipeg, MB salary details

$42.5K

$91.4K

$138.2K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Winnipeg, MB is $91,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,061.00 and $114,158.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Winnipeg, MB? The most popular types of It Support jobs in Winnipeg, MB are:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Winnipeg, MB as of May 2026, with employment types broken down into 81% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,396 per year, or $43.9 per hour.

REMOTE IT Operations Support Coordinator

Contact Centre Growth Corp Inc

Winnipeg, MB

CA$50K/yr

Full-time

Posted 7 days ago

Job description

Job Type: Full Time

Hours: 9 AM- 6 PM EST

Salary: $50,000 Yearly CAD

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary

Reporting to the Director of Technical Services and the SA Hosted leadership team, the Operations Support Coordinator provides critical administrative, analytical, and operational support to the Technical Services department. This pivotal role serves as the backbone of the department, driving efficiency across a wide range of areas, including data analysis, process improvement, payroll compliance, and human resources support.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, possesses advanced Microsoft Excel skills, and brings experience or a strong interest in supporting HR and recruiting initiatives.

General Responsibilities

  • Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes.
  • Partner with hiring managers to assist with full-cycle recruitment initiatives, including posting jobs, screening resumes, scheduling interviews, and communicating with candidates.
  • Facilitate a seamless onboarding experience for new hires by preparing onboarding materials, setting up workstations/accounts, and coordinating training schedules.
  • Create, update, and maintain secure and accurate digital employee records and departmental organizational charts.
  • Maintain the highest level of confidentiality and discretion when handling sensitive personnel documents, HR files, and payroll information.
  • Utilize Microsoft Excel extensively (including pivot tables and advanced data analysis tools) to generate departmental reports, track HR metrics, and provide actionable operational insights.
  • Manage and ensure strict compliance with standard payroll and timekeeping processes for the department.
  • Prepare and distribute comprehensive meeting materials (agendas, documents, presentations) and accurately record meeting minutes.
  • Create, update, and maintain department policies, guidelines, and standard operating procedures (SOPs).
  • Complete other administrative tasks as requested.

Education and experience

  • A university degree or college diploma in business administration, operations management, or equivalent experience.
  • One to three years of related experience in operations, administration, or a similar support role.

Required skills and qualifications

  • Advanced proficiency in Microsoft Excel (pivot tables, data analysis, and reporting) and Google Workspace.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Excellent problem-solving abilities and independent decision-making skills.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Excellent written and verbal communication abilities.
  • Attention to detail and ability to apply common sense to work situations.
  • Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment.
  • Self-motivated with excellent time management and initiative.
  • Experience in customer service or administrative roles.

Preferred qualifications

  • Experience in a call center or operations environment.
  • Experience with HR-related initiatives, such as recruitment and onboarding, is an asset.