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It Support Manager Jobs in Wisconsin (NOW HIRING)

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

SHINE Technologies, LLC

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

SHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to ... Monitor, manage, and resolve help desk tickets according to priority and service level objectives.

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

The IT Support Specialist takes ownership of incidents through resolution, identifies root causes ... Incident Management and Documentation • Monitor, manage, and resolve help desk tickets according ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

Experienced IT manager with long tenure who will grow your technical abilities Responsibilities * Be the first point of contact for employees needing IT support across our office and manufacturing ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

Experienced IT manager with long tenure who will grow your technical abilities Responsibilities * Be the first point of contact for employees needing IT support across our office and manufacturing ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

EYE CLINIC OF WISCONSIN

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

Administration / Information Technology Reports To: IT & Security Manager FLSA Status: Non-Exempt Location: Main clinic with support for all clinic, ASC, and satellite locations Effective: Updated ...

Eye Clinic of Wisconsin

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

Security Manager FLSA Status: Non-Exempt Location: Main clinic with support for all clinic, ASC, and satellite locations Effective: Updated 2026 Position Summary The IT Support Specialist provides ...

MPE-Inc

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

Job Summary: The IT Support & Systems Technician provides hands‑on technical support across ... The position works closely with the Information Technology Manager and Network Administrator to ...

TEKsystems

It Support Analyst

De Pere, WI · On-site

$30 - $36/hr

Overview We are seeking an IT Support & Endpoint Management Specialist to join a growing technology team. This role combines traditional IT support responsibilities with endpoint management, device ...

New

TEKsystems

It Support Analyst

De Pere, WI

$30 - $36/hr

Overview We are seeking an IT Support & Endpoint Management Specialist to join a growing technology team. This role combines traditional IT support responsibilities with endpoint management, device ...

maysteel

IT Support Specialist II

Allenton, WI · On-site

We are looking for an IT support Specialist to join our team, check out the description! IT Support Specialist IIPosition Summary We are seeking an experienced IT Support Specialist II to provide ...

TEKsystems

IT Support Analyst

Richland Center, WI

$20 - $25/hr

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a ... Manage ticket queues, walk-up support requests, and escalations while maintaining excellent ...

New

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ...

TEKsystems

IT Support Analyst

Richland Center, WI · On-site

$20 - $25/hr

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a ... Manage ticket queues, walk-up support requests, and escalations while maintaining excellent ...

New

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Wisconsin

It Support Manager information

See Wisconsin salary details

$36.3K

$87K

$132.7K

How much do it support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for it support manager in Wisconsin is $86,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $100,400.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Wisconsin?

The most popular types of It Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for It Support Manager jobs?

Cities in Wisconsin with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $86,954 per year, or $41.8 per hour.

IT Support Manager

Robert Half

Madison, WI • On-site

Full-time

Posted 9 days ago

Job description

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations.


This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams.


What You'll Do

  • Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.
  • Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.
  • Serve as the primary IT support contact for plant leadership and production teams.
  • Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.
  • Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.
  • Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.
  • Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.
  • Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.
  • Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.
  • Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.
  • Coordinate technology changes around production schedules, outage windows, and business priorities.
  • Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.
  • Manage vendor relationships and warranty repairs as needed.
  • Participate in on-call support and travel between manufacturing locations as needed.


  • 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or supervising a support team.
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field preferred.
  • Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs.
  • Hands-on experience with endpoint management, imaging/deployment, hardware and software troubleshooting, and remote support.
  • Experience with Microsoft Intune, Entra ID, Active Directory, Windows 11, and Microsoft 365.
  • Working knowledge of IT asset management and endpoint lifecycle processes.
  • Familiarity with LAN, wireless, VPN, mobile devices, and MDM technologies.
  • Strong leadership, communication, customer service, and problem-solving skills.
  • Ability to build relationships with plant leadership, vendors, and cross-functional IT teams.
  • Manufacturing or plant IT experience preferred.
  • ITIL Foundation or A+ certification preferred but not required.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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