ZipRecruiter

Log In

1

It Support Manager Jobs in Nevada (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsIt Support Manager JobsIt Support Manager Jobs in Nevada

It Support Manager information

See Nevada salary details

$36.7K

$87.7K

$133.9K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Nevada is $87,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $101,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Nevada? The most popular types of It Support jobs in Nevada are:
What cities in Nevada are hiring for It Support Manager jobs? Cities in Nevada with the most It Support Manager job openings:
It Support Manager jobs near you
IT Support Technician II

IT Support Technician II

Sierra Nevada Corporation

Sparks, NV • On-site

$22 - $30.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Sierra Nevada Corporation rating

8.6

Company rating: 8.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

18th of 59 rated aerospace companies

Job description

Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
Responsibilities:
  • Diagnose and resolve technical issues related to hardware and software.
  • Configure and deploy hardware and software systems.
  • Provide support for network issues, including connectivity problems.
  • Contribute and update technical documentation and standard operating procedures.
  • Assist in training end-users on the proper use of IT systems and applications.
  • Respond to helpdesk tickets and resolve basic compute issues in a timely manner.
  • Conference room support and maintenance.
  • Maintain and update IT inventory and asset management records.

Qualifications You Must Have:
  • Associate's degree in a related field of study.
  • 1+ years of relevant experience.
  • Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required.
  • Higher level relevant degree may substitute for experience.
  • Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.
  • Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.
  • Intermediate understanding of computer hardware, software, and network troubleshooting.
  • Strong communication and problem-solving skills.
  • Customer/solution ownership, an overall drive for excellence.
  • Team focused with the capacity for knowledge sharing.
  • Written and verbal communication skills with end users.
  • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
  • Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
  • Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Qualifications We Prefer:
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
  • Experience in a corporate IT environment.
  • A+ Certification.
  • Technical documentation skills.
  • Knowledge of Service Now and functionality.

Essential Functions:
  • Ability to lift and move computer equipment up to 50 lbs.
  • Regularly required to stand, walk, use hands, and reach with hands and arms.
  • Working primarily in an office environment; some tasks may require work in server rooms.
  • Ability to travel to different office locations as required.
  • Ability to work on a computer for prolonged periods.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

What Sierra Nevada Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply