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It Support Manager Jobs in Nevada (NOW HIRING)

AGS

IT Support Manager

Las Vegas, NV · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

Jerritt Canyon Gold

IT Support Specialist

Elko, NV · On-site

Manage and resolve IT service requests and incidents, ensuring timely response and escalation based on priority and complexity. * Provide on-site and remote end-user support using phone, email, and ...

New

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

Support IT asset management, including inventory tracking and equipment lifecycle management.Collaborate with internal teams to support operational needs and continuous improvement of IT services.The ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

Manage and resolve IT service requests and incidents, ensuring timely response and escalation based on priority and complexity. * Provide on-site and remote end-user support using phone, email, and ...

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in ... Strong ability to manage productive relationships with both external and internal users * Ability ...

Elemental Brands

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Golden Nugget

IT Support Technician

Laughlin, NV · On-site

$19.75 - $27/hr

Overview The IT Support Technician is responsible for working across a broad range of technologies ... Use problem management software to track all user incidents, requests, and system downtime

Infojini Inc

IT Support

Las Vegas, NV

$20.50 - $28.25/hr

Provide support assistance with technical problem solving, equipment deployment, hardware and ... Additional Information All your information will be kept confidential according to EEO guidelines.

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Nevada

It Support Manager information

See Nevada salary details

$36.7K

$87.7K

$133.9K

How much do it support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it support manager in Nevada is $87,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $101,300.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Nevada?

The most popular types of It Support jobs in Nevada are:

What cities in Nevada are hiring for It Support Manager jobs?

Cities in Nevada with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $87,725 per year, or $42.2 per hour.

IT Support Manager

AGS

Las Vegas, NV • On-site

Full-time

Re-posted 13 days ago

Job description


Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

Job Description
Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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