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It Support Level 1 Jobs in Delaware (NOW HIRING)

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only ... * 1+ year of experience with macOS (High Sierra or later) * Strong communication, teamwork, and ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Sepax Technologies, Inc. is currently seeking a highly motivated and talented student in the computer science field to join and assist our IT team. This student will work on day-to-day IT support and ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Sepax Technologies, Inc. is currently seeking a highly motivated and talented student in the computer science field to join and assist our IT team. This student will work on day-to-day IT support and ...

U.S. Navy

IT Support Specialist

Lincoln, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Millville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Edgemoor, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Frankford, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Newark, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Smyrna, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Millsboro, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Georgetown, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Bellefonte, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Bridgeville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Selbyville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Greenwood, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Laurel, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Delaware

It Support Level 1 information

See Delaware salary details

$14

$25

$37

How much do it support level 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it support level 1 in Delaware is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require familiarity with operating systems, basic networking, and customer service skills, and may offer on-the-job training or certifications like CompTIA A+.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing initial assistance to users. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are popular job titles related to It Support Level 1 jobs in Delaware? For It Support Level 1 jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching It Support Level 1 jobs in Delaware look for? The top searched job categories for It Support Level 1 jobs in Delaware are:
It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,187 per year, or $25.1 per hour.

IT Support Tech

Swoon Staffing

Wilmington, DE • On-site

$24/hr

Contractor

Medical, Dental, Vision

Re-posted 2 days ago

Job description

IT Support Technician | Contract | Wilmington, DE

On-Site | Contract – 9 Months | $24/hr | W2 Only

About the Role

We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800+ associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.

What You'll Be Doing

  • Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
  • Supporting laptops and mobile devices across a mixed Mac and Windows environment
  • Assisting the Service Desk by actively taking and resolving intake calls
  • Collaborating with your team and site lead, stepping up as backup when needed
  • Contributing to process improvements and cross-training efforts
  • Delivering top-notch, customer-first support to associates daily

What You'll Need

  • High School Diploma, GED, or equivalent
  • 3+ years of end-user support and remote administration experience
  • 3+ years working with Windows 10 or earlier
  • 3+ years using ticketing tools such as ServiceNow, Zendesk, or HPSM
  • 1+ year of experience with Google Suite
  • 1+ year of experience with macOS (High Sierra or later)
  • Strong communication, teamwork, and customer service skills

Bonus Points If You Have

  • Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
  • Experience with JAMF Casper Suite or SCCM
  • Active Directory experience
  • Apple certification(s)
  • Experience supporting 100+ Mac end users
  • Familiarity with VMware, macOS Server administration, or McAfee encryption tools

The Details

  • 9-Month Contract | W2 Only
  • Wilmington, DE
  • 5 Days On-Site
  • $24/hr

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.