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It Support L1 Jobs (NOW HIRING)

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user ...

Bakerly

IT Administrator

San Antonio, TX · On-site

This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

IT Support Technician Department:Information Technology Reports to:Technology Operations Supervisor FLSA Status:Exempt Role Summary The IT Support Technician provides technical assistance and hands ...

Bakerly LLC

IT Administrator

Coral Gables, FL · On-site

This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage ...

Bakerly Barn

IT Administrator

San Antonio, TX · On-site

This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage ...

Bakerly Barn

IT Administrator

Coral Gables, FL · On-site

This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage ...

mcw

IT Support Tech

Milwaukee, WI

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... Provide L1/L2 support for endpoints and standard enterprise apps. * Troubleshoot hardware, software ...

Bakerly

IT Administrator

Coral Gables, FL · On-site

This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Service Global, Inc

Desktop Support L1

Bedford, MA · On-site

... IT support groups, and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

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It Support L1 information

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$14

$26

$44

How much do it support l1 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it support l1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Support L1?

IT Support L1, or Level 1 IT Support, is responsible for providing the first line of technical assistance to users experiencing issues with hardware, software, or network systems. Their duties typically include answering helpdesk tickets, troubleshooting basic problems, resetting passwords, and escalating more complex issues to higher-level support teams. L1 support professionals are essential for ensuring smooth day-to-day IT operations and helping users resolve common technical difficulties quickly.

What skills and qualifications are needed to thrive as an IT Support L1?

To thrive as an IT Support L1, you need a solid understanding of computer hardware, basic networking, and operating systems, usually supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues efficiently and professionally. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by IT Support L1 professionals, and how can they effectively address them?

IT Support L1 professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide range of basic technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, stay organized, and maintain a customer-focused approach. Collaborating closely with more experienced team members and utilizing a knowledge base can also help in resolving issues efficiently and learning on the job.

What is the difference between It Support L1 vs Help Desk Technician?

AspectIt Support L1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware issuesUser support, ticket logging, basic troubleshooting
Industry UsageCommon in IT departments across industriesCommon in customer service and IT support roles

Both roles involve entry-level technical support, with overlapping responsibilities like troubleshooting and user assistance. The main difference lies in the work environment and specific focus, with It Support L1 often being more technical and integrated into IT teams, while Help Desk Technicians may focus more on customer-facing support and ticket management.

What cities are hiring for It Support L1 jobs?

Cities with the most It Support L1 job openings:

What states have the most It Support L1 jobs?

States with the most job openings for It Support L1 jobs include:

What are popular job titles related to It Support L1 jobs?

For It Support L1 jobs, the most frequently searched job titles are:

Infographic showing various It Support L1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Desktop Support -L1 to L3 Support

New York, NY

Bright Metro
11 - 50 employees
Learn more about Bright Metroexternal

$50 - $55/hr

Full-time

Re-posted 7 days ago

Job description

Hiring Help Desk/Desktop support specialist. PC Environment 

4 days in office Midtown NYC and 1 day remote at a large hedge fund

This position is focused on providing our customer's technical support needs as they relate to Endpoint support, including desktops, laptops, mobile devices. Must be easily understood on the phone. Excellent communication.

We are seeking an individual with a love for supporting their customer's technical needs and providing technical solutions. The successful candidate will leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to both providing and implementing solutions and fixes for our customers' technical needs.

We need an individual who has a burning passion to providing great customer service while assisting to bringing order and predictability to the technical support services world, proactively avoiding user downtime, making technology an enabler for our customers and the experience to maximizing our customer's ability to staying productive.

The position requires broad skills in L1-L3 Service Desk operations, technical project management and strong organization and coordination skills to appropriately manage the competing work streams and customer priorities.

Key Responsibilities:

Under direction of the IT Support Manager:

· Supporting PC/mobile devices/peripherals, to diagnose hardware/software/network issues through troubleshooting skills, research, and isolation steps

· Contribute to providing quality service for Executive level support

· Coordinate entire support for the client from ticket initiation until resolution

· Provides a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships

· Evaluates new technologies, methodologies, and Information Technology trends to ensure that WW computing solutions meets current and future needs

· Performs other duties as assigned.

· Experience Required:

· Minimum 5 years' experience across the range of responsibilities described above

· Excellent written and verbal communication skills

· Experience or familiarity with the following technologies:

· Experience managing and supporting a GSuite environment

· GSuite / O365

· ServiceNow

· Windows Operating Systems

· AirWatch or other MDM tools

· SCCM

· PC imaging/ Image management

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Ability to effectively prioritize and drive root cause analysis (RCA) and issue resolution

Hourly Pay Rate:
$50 -$55