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It Support Engineer L2 Jobs (NOW HIRING)

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... You will provide L1 and L2 technical support across the organization - resolving issues, supporting ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... resolution Support day-to-day IT operations in an enterprise environment Required Skills ...

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their Casa Grande, AZ. office. The IT Support ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Required : • 3 years of Desktop Support / IT Support experience • Strong Level 2 desktop ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

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It Support Engineer L2 information

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How much do it support engineer l2 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it support engineer l2 in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the responsibilities of an IT Support Engineer L2?

An IT Support Engineer L2, or Level 2 IT Support Engineer, is responsible for handling more complex technical issues that are escalated from Level 1 support. Their duties typically include troubleshooting and resolving hardware, software, and network problems, managing user accounts, and assisting with system upgrades or deployments. They may also work directly with vendors, document solutions, and provide guidance to junior support staff. L2 engineers require strong technical knowledge and customer service skills to resolve issues efficiently.

What skills and qualifications are needed to thrive as an IT Support Engineer L2?

To thrive as an IT Support Engineer L2, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and problem-solving skills set top performers apart, especially when assisting users with diverse technical backgrounds. These skills ensure efficient resolution of technical issues, minimize downtime, and enhance user satisfaction in business environments.

What are some typical challenges faced by an IT Support Engineer L2 when resolving user issues?

As an IT Support Engineer L2, you’ll often handle more complex technical issues that have been escalated from Level 1 support. Common challenges include troubleshooting problems that lack clear documentation, managing multiple high-priority tickets simultaneously, and communicating technical solutions to non-technical users. You’ll also need to coordinate with other IT teams, such as network or security specialists, to resolve deeper infrastructure issues. Staying up-to-date with evolving technologies and maintaining detailed records of solutions are key to success in this role.

What is the difference between It Support Engineer L2 vs Network Support Technician?

AspectIt Support Engineer L2Network Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, IT departments, technical support teamsNetwork operations centers, client sites, enterprise networks
ResponsibilitiesTroubleshooting hardware/software, user support, escalation handlingNetwork monitoring, configuring routers/switches, network issue resolution

It Support Engineer L2 and Network Support Technician roles share certifications and work environments but differ mainly in focus. L2 engineers handle broader IT support, while Network Support Technicians specialize in network infrastructure. Both roles are essential in maintaining IT and network operations within organizations.

What cities are hiring for It Support Engineer L2 jobs?

Cities with the most It Support Engineer L2 job openings:

What states have the most It Support Engineer L2 jobs?

States with the most job openings for It Support Engineer L2 jobs include:

What are popular job titles related to It Support Engineer L2 jobs?

For It Support Engineer L2 jobs, the most frequently searched job titles are:

Infographic showing various It Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Santa Clara, CA • On-site

OmniVision Technologies
Software Development • 1 - 5K employees
Learn more about OmniVision Technologiesexternal

$110K - $135K/yr

Full-time

Re-posted 28 days ago

Job description

Overview :
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.
Job Responsibilities :
  • Responds to requests for technical assistance.
  • Diagnoses and resolves technical hardware and software issues where applicable.
  • Research questions using available information resources.
  • Acts as an escalation resource for helpdesk support and advises on appropriate solutions.
  • Follows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution.
  • Logs all system/infrastructure change and support interactions.
  • Assist with infrastructure and service deployment for new applications, including configuration, validation, and postdeployment support.
  • Creates documents for users, staff, consulting personnel, and developers.
  • Compares, evaluates, and assists in implementation and integration of new technologies into the computing environment.
  • Administers and performs assessment of standard software.
Job Requirements :
  • Approximately 8+ years of experience in IT support, systems administration, or IT engineering, with experience handling increasingly complex technical issues in enterprise environments.
  • Excellent knowledge of Windows Operating systems.
  • Knowledge of Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
  • Experience with building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
  • Candidates must possess experience with both Windows and Linux mixed environments.
  • Experience supporting security incident investigations and remediation efforts, and escalating incidents according to established security policies.
  • Ability to multi-task in a dynamic environment with changing priorities.
  • Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies.
  • Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business.
  • Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence.
  • Experience with Infrastructure - virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity, is a PLUS.
  • Experience with automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, is a PLUS.
  • Strong customer service skills with the ability to communicate effectively are required.
  • Collaborative IT professional with strong troubleshooting, research, documentation, and multitasking skills, able to work effectively with cross-functional teams and varying technical skill levels in a fast-paced environment.
  • Excellent English communication skills, both written and verbal are required.
  • BS in Computer Science or equivalent preferred
Annual base salary for this role in California, US is expected to be between $110,000 - $135,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role.

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