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It Support Engineer L2 Jobs in Florida (NOW HIRING)

Advita Ortho

IT Support Engineer

Gainesville, FL · On-site

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

Advita Ortho

IT Support Engineer

Gainesville, FL · On-site

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

Exactech

IT Support Engineer

Gainesville, FL

... across IT support operations. * Act as the primary escalation point for complex, high-impact, or ... Experience working cross-functionally with infrastructure and engineering teams * Strong ...

Fabergent

IT Support Engineer

Miami, FL

... IT support role Knowledge and experience installing and configuring Windows 10 Prior experience and functional knowledge of Dynamics CRM and SharePoint Excellent verbal and written communications ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

Sky Systems, Inc.

Be Seen First

IT Support Engineer

Miami, FL · On-site

$35 - $37/hr

Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple ...

Brenntag

IT Support Engineer L1

Orlando, FL · On-site

... IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments; macOS ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual ...

Courser

IT Support Services I - Quick Fix

Tampa, FL · On-site

The IT Support Engineer will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills ...

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It Support Engineer L2 information

What are the responsibilities of an IT Support Engineer L2?

An IT Support Engineer L2, or Level 2 IT Support Engineer, is responsible for handling more complex technical issues that are escalated from Level 1 support. Their duties typically include troubleshooting and resolving hardware, software, and network problems, managing user accounts, and assisting with system upgrades or deployments. They may also work directly with vendors, document solutions, and provide guidance to junior support staff. L2 engineers require strong technical knowledge and customer service skills to resolve issues efficiently.

What skills and qualifications are needed to thrive as an IT Support Engineer L2?

To thrive as an IT Support Engineer L2, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and problem-solving skills set top performers apart, especially when assisting users with diverse technical backgrounds. These skills ensure efficient resolution of technical issues, minimize downtime, and enhance user satisfaction in business environments.

What are some typical challenges faced by an IT Support Engineer L2 when resolving user issues?

As an IT Support Engineer L2, you’ll often handle more complex technical issues that have been escalated from Level 1 support. Common challenges include troubleshooting problems that lack clear documentation, managing multiple high-priority tickets simultaneously, and communicating technical solutions to non-technical users. You’ll also need to coordinate with other IT teams, such as network or security specialists, to resolve deeper infrastructure issues. Staying up-to-date with evolving technologies and maintaining detailed records of solutions are key to success in this role.

What is the difference between It Support Engineer L2 vs Network Support Technician?

AspectIt Support Engineer L2Network Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, IT departments, technical support teamsNetwork operations centers, client sites, enterprise networks
ResponsibilitiesTroubleshooting hardware/software, user support, escalation handlingNetwork monitoring, configuring routers/switches, network issue resolution

It Support Engineer L2 and Network Support Technician roles share certifications and work environments but differ mainly in focus. L2 engineers handle broader IT support, while Network Support Technicians specialize in network infrastructure. Both roles are essential in maintaining IT and network operations within organizations.

What cities in Florida are hiring for It Support Engineer L2 jobs?

Cities in Florida with the most It Support Engineer L2 job openings:

Infographic showing various It Support Engineer L2 job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Engineer

Gainesville, FL • On-site

Advita Ortho
See more jobs at Advita Orthoexternal

Other

Posted 15 days ago

Job description

IT Support Engineer

Department: Information Technology

Employment Type: Full Time

Location: Gainesville, FL

Reporting To: Senior Manager Global IT Services

Description

Serves as the highest level of technical escalation within the service desk, responsible for resolving complex issues, driving root cause analysis, and leading continuous improvement across IT support operations.

Key Responsibilities
  • Act as the primary escalation point for complex, high-impact, or recurring technical issues.
  • Perform root cause analysis and implement long-term solutions to prevent recurrence.
  • Lead problem management efforts, identifying trends and addressing systemic issues.
  • Partner with infrastructure, security, and application teams to resolve cross-functional challenges.
  • Design and implement automation and process improvements to improve service desk efficiency.
  • Analyze service desk metrics and trends to proactively improve performance and user experience.
  • Establish and maintain documentation standards and knowledge management practices.
  • Support planning, testing, and deployment of new systems and tools.
  • Serve as a technical advisor on endpoint management, device standards, and support strategy.
  • Coordinate with vendors on advanced technical issues and escalations.
  • Provide advanced mentorship and technical leadership to team members.
  • Participate in major incident response and resolution as needed.
  • Ensure compliance with quality systems, security standards, and regulatory requirements.
Skills Knowledge and Expertise Education:
  • Bachelor’s Degree or equivalent work experience preferred
Experience:
  • 4–6+ years of experience in IT support or service delivery
  • Advanced experience with endpoint management (e.g., Microsoft Intune)
  • Strong experience with scripting/automation (e.g., PowerShell)
  • Experience with Active Directory and identity/access management
  • Experience working cross-functional with infrastructure and engineering teams
  • Strong understanding of ITIL practices, particularly incident and problem management
Functional/Technical Knowledge, Skills and Abilities Required:
  • Advanced troubleshooting and root cause analysis skills
  • Ability to translate recurring issues into systemic improvements
  • Strong analytical and problem-solving capabilities
  • Ability to influence and lead without formal authority
  • Strong documentation and knowledge-sharing mindset
  • Ability to manage multiple priorities in a fast-paced environment
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