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It Support Help Desk Jobs in Yonkers, NY (NOW HIRING)

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IT Support Specialist

Fairfield, NJ · On-site

$45K - $55K/yr

Participate in an on-call support rotation as needed Qualifications Required: * 3+ years of experience in IT support, help desk, or technical support * * Relevant internships and coursework are ...

Soni Resources

IT Support

Manhattan, NY · On-site

$30 - $35/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Soni Resources

IT Support

New York, NY · On-site

$30 - $35/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Wasserman Media

Help Desk Technician, IT

Manhattan, NY · On-site

$45K - $52K/yr

TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through ...

Wasserman Media

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through ...

Teamwass

Help Desk Technician, IT

New York, NY · On-site

$45K - $52K/yr

JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both ...

nimble

IT Help Desk Technician

New Hyde Park, NY

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

This role also serves as the primary intake and triage point for IT support requests through the Freshservice help desk system. Responsibilities not limited to: End User Support * Provide Tier 1 / ...

Applebee's

IT Technician

Allendale, NJ · On-site

IT Technician Position We are hiring a hands-on IT Technician with strong experience in Windows ... Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ...

Doherty Enterprises

IT Technician

Allendale, NJ · On-site

Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ... Perform preventative maintenance and on-site IT support at field locations * Ensure network ...

Doherty Enterprises

IT Technician

Allendale, NJ · On-site

$56K - $64K/yr

Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ... Perform preventative maintenance and on-site IT support at field locations * Ensure network ...

Doherty Enterprises

IT Technician

Allendale, NJ

$56K - $64K/hr

Overview We are hiring a hands-on IT Technician with strong experience in Windows Server ... Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ...

Doherty Enterprises

IT Technician

Allendale, NJ

We are hiring a hands-on IT Technician with strong experience in Windows Server administration ... Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ...

Doherty Enterprises

IT Technician

Allendale, NJ

Provide desktop support and help desk troubleshooting for end users * Diagnose and resolve hardware ... Perform preventative maintenance and on-site IT support at field locations * Ensure network ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

... IT support specialist, you will be responsible for providing technical assistance and ... help desk or IT support role • Ability to lift up to 50 pounds unassisted • Valid driver ...

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It Support Help Desk information

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$13

$23

$35

How much do it support help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support help desk in Yonkers, NY is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Yonkers, NY? For It Support Help Desk jobs in Yonkers, NY, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Yonkers, NY look for? The top searched job categories for It Support Help Desk jobs in Yonkers, NY are:
What cities near Yonkers, NY are hiring for It Support Help Desk jobs? Cities near Yonkers, NY with the most It Support Help Desk job openings:
It Support Help Desk jobs near you

: IT Help Desk Coordinator (Entry-Level / Part-Time / Intern)

Cesna Group

Secaucus, NJ • On-site

$50K - $100K/yr

Part-time

Posted 28 days ago

Job description

Job Summary
  • The company is seeking a reliable and detail-oriented IT Help Desk Coordinator to support their internal team with day-to-day IT needs. This role is ideal for an entry-level candidate or student looking to gain hands-on experience in IT support within a business environment.
  • This position will focus on basic troubleshooting and internal IT support, while acting as a liaison to our third-party Managed IT Services Provider (MSP) for more complex technical issues. The role ensures efficient communication, timely issue resolution, and reduced reliance on external on-site support costs.
Job Description
  • Internal IT Support (Primary)
  • - Provide basic internal IT support, including device setup, software configuration, and troubleshooting for end users
  • - Set up and configure computers, monitors, printers, and peripherals
  • - Assist with onboarding/offboarding employees (user accounts, email setup, system access)
  • - Troubleshoot common issues:
  • o Email access and configuration
  • o Software installation and errors
  • o Printer and scanner connectivity
  • o Basic network connectivity (Wi-Fi, LAN)
  • - Replace or install basic hardware (mouse, keyboard, monitors, etc.)
  • - Support office systems such as phones and conferencing tools
  • MSP Coordination & Escalation (Liaison Role)
  • - Coordinate with third-party IT service providers to resolve hardware, software, network, and security issues
  • - Act as the primary internal point of contact for the Managed IT Services Provider
  • - Escalate complex or unresolved issues to the MSP and track tickets through resolution
  • - Escalate critical infrastructure issues to senior management and IT partners to ensure timely resolution
  • - Follow up on open tickets to ensure accountability and service-level expectations are met
  • - Assist MSP with on-site support needs (testing, access, coordination) to minimize external service visits
  • General IT Administration
  • - Maintain inventory of IT equipment and supplies
  • - Document recurring issues, resolutions, and basic IT procedures (SOPs)
  • - Support small IT-related projects or system rollouts as needed
Qualifications
  • Required
  • - Bilingual in English and Korean (spoken and written)
  • - Basic understanding of computers, networks, and common office software
  • - Strong problem-solving skills and willingness to learn
  • - Good communication skills and ability to support non-technical users
  • - Organized with strong follow-up and task management ability
  • Preferred (Not Required)
  • - Coursework or degree in IT, Computer Science, or related field
  • - Prior internship or experience in IT support/help desk
  • - Familiarity with:
  • o Windows OS and Microsoft 365
  • o Basic networking concepts (IP, Wi-Fi, routers)
  • o Printers and office hardware
What's On Offer
  • - On-site role supporting office and warehouse staff
  • - Workload is generally light to moderate, with occasional spikes
  • - Opportunity to gain hands-on exposure to real-world IT operations
  • - Flexible schedule available for part-time or internship candidates

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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