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It Support Engineer Ii Jobs (NOW HIRING)

Airbus

IT Support Engineer L1

Chandler, AZ · On-site

## IT Support Engineer L1Applyremote type: Flexlocations: Chandler, Arizona, USAtime type: Full ... Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation*

Patientco

IT Support Engineer I

Louisville, KY · On-site

ABOUT THIS POSITION The IT Support Engineer is the first point of contact for employees seeking ... Route complex tickets to Tier 2 or specialized support teams with documented triage and ...

JM Eagle

Senior IT Support Engineer

Los Angeles, CA · On-site

We're looking for a Senior IT Support Engineer to serve as a technical escalation expert and automation resource for our IT team, with a primary focus on supporting our Plant locations. This role ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Sky Systems, Inc.

Be Seen First

IT Support Engineer

Miami, FL · On-site

$35 - $37/hr

Must-Haves * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience ... Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices

DAG Tech

$68K - $89K/yr

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Boston. Responsible for front-line support and management of technology systems, you will be ...

Merge IT

IT Support Engineer - Boston, MA

Boston, MA · On-site

Merge IT is an enterprise-level IT staffing firm seeking an IT Support Engineer to join their team ... Required : • 2-4+ years of experience in the field working as an IT Support Specialist or in a ...

JM Eagle

Senior IT Support Engineer

Los Angeles, CA · On-site

We're looking for a Senior IT Support Engineer to serve as a technical escalation expert and ... roles * 2+ years serving as a senior technician, escalation engineer, technical expert, or ...

Houlihan Lokey, Inc

## Support Engineer, ITApplylocations: Dallas, TX, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R3313**Business Unit:**Information Technology**Industry:**No Industry**Overview*

Future Secure AI

Lead IT Support Engineer

Austin, TX · Remote

You report directly to the Head of IT, and you work closely with an IT Engineer, Support who owns endpoint, device, and network operations, so between the two of you, the full stack is covered. This ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

$25 - $30/hr

Job Title: IT Support Engineer (Warehouse) Position Type: Contract (12 months) Location: Indiana ... * 2+ years of experience in IT support or helpdesk roles * Hands-on experience with hardware ...

Rox

IT Engineer

San Francisco, CA · On-site

Support security and compliance efforts for SOC 2 and ISO 27001 * Identify opportunities to streamline IT operations and engineer tooling to scale What Success Looks Like * In your first few days: Yo ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

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It Support Engineer Ii information

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How much do it support engineer ii jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

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For It Support Engineer Ii jobs, the most frequently searched job titles are:

It Support Engineer Ii jobs near you
Infographic showing various It Support Engineer Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer, Executive Support

San Francisco, CA • On-site

Anthropic
Software Development • 11 - 50 employees
Learn more about Anthropicexternal

Full-time

Re-posted 17 days ago

Job description

About the Role

We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it. IT Support is the front door for every employee technology need at Anthropic, and this role creates its most visible lane: white-glove support for our executives, their administrative business partners (ABPs), and our board.

You'll define what that service looks like: the support model for execs, board, and ABPs, the runbooks behind it, the intake and escalation paths, and the trusted relationships with ABPs and exec staff that make it work. You'll set the bar for discretion and polish as you go. You'll also be the person our leadership reaches when technology gets in the way. The requests that land in this lane range from routine to highly sensitive, and many arrive urgent: an executive locked out minutes before a meeting, an AV issue in a room full of leadership, a board member who needs setup handled quietly and correctly the first time. You own the request end to end and pull in specialist functions or IT Engineering pods as needed.

Responsibilities
  • Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
  • Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
  • Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
  • Create exec-support runbooks and SLAs that keep the service consistent as it grows
  • Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
  • Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
  • Establish the board member device, account, and access setup process with our Onboarding lane
  • Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
  • Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
  • Maintain a regular on-site presence in San Francisco 
You may be a good fit if you have
  • 7+ years of experience in IT support and 3+ years in executive support
  • Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
  • Experience supporting executives, their assistants, or a board to a white-glove standard
  • A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
  • Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
  • AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
  • Composure when an urgent escalation lands, and the judgment to know when to pull in help
  • High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
  • A security-first mindset and excellent judgment about when user experience yields to security requirements
  • Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
  • The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
Nice to have
  • Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
  • AV depth beyond first response, such as broadcast, live events, or room design input
  • Experience building runbooks, self-service content, or support automation
  • Experience supporting AI/ML research environments or highly technical user bases

Deadline to apply: None. Applications will be received on a rolling basis.

Apply