ZipRecruiter

Log In

1

It Support Engineer Ii Jobs (NOW HIRING)

The Solutions Team Inc

IT Support Engineer I

Flowood, MS · On-site

  • Medical

  • PTO

Position Overview The IT Support Engineer I is an entry-level technical role responsible for ... Escalate issues to Level II Engineers when appropriate * Assist with onboarding and offboarding ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... BASIC QUALIFICATIONS - High school diploma or equivalent - Experience in customer-facing roles - 2+ ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

Sky Systems, Inc.

Be Seen First

IT Support Engineer

San Antonio, TX · On-site

$35 - $37/hr

Must-Haves * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience ... Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices

Amazon

IT Support Engineer I

Seattle, WA · On-site

... Support Engineer at Amazon! BASIC QUALIFICATIONS - 1+ years of Windows Server technologies ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

Kraft & Kennedy

IT Support Engineer

San Francisco, CA · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Monday through Friday, 8:30am to 5:30pm Pacific Overview The Support Practice Group ("SPG") is a large and growing group of diverse technical staff providing a broad range of technology support in ...

Amazon

IT Support Engineer I

Seattle, WA

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

FirstBank

IT Site Support Engineer

Newnan, GA · On-site

We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our ... Associate must provide top quality IT Support to all employees in the local office and other ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsDesktop Engineer JobsIt Support Engineer Ii Jobs

It Support Engineer Ii information

See salary details

$16

$39

$68

How much do it support engineer ii jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

More about It Support Engineer Ii jobs

What states have the most It Support Engineer Ii jobs?

States with the most job openings for It Support Engineer Ii jobs include:

What job categories do people searching It Support Engineer Ii jobs look for?

The top searched job categories for It Support Engineer Ii jobs are:

It Support Engineer Ii jobs near you
Infographic showing various It Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer I

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

Description:

Position Overview

The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

  • Monitor and respond to incoming service tickets within SLA guidelines
  • Provide remote support via phone, email, and remote access tools
  • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
  • Manage user accounts and basic Active Directory tasks
  • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Document all work clearly and professionally
  • Escalate issues to Level II Engineers when appropriate
  • Assist with onboarding and offboarding tasks
  • Participate in on-call rotation as assigned


Requirements:

Required Skills & Qualifications

  • 1–3 years of help desk or desktop support experience (MSP preferred)
  • Strong working knowledge of Windows and Microsoft 365
  • Foundational networking knowledge
  • Strong communication and customer service skills

Preferred Qualifications

  • CompTIA or Microsoft certifications
  • Experience with ConnectWise, N-able, BeyondTrust, Huntress
  • Basic PowerShell knowledge
  • macOS/iOS support experience

Benefits & Perks

  • Paid Time Off (PTO) and company-observed paid holidays
  • Health insurance options for eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

Apply