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It Support Engineer Ii Jobs (NOW HIRING)

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their Casa Grande, AZ. office. This role will ...

HelloFresh

IT Support Engineer

New York, NY

We are looking for an IT Support Engineer who will be the central point of contact for providing ... Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada ...

FloresHR

IT Support Engineer

Charlotte, NC · On-site

Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in office) Job ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

CorDx

IT Support Engineer

Alpharetta, GA

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Vintage Cash Cow

We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business. The Role This is a hands-on role ...

LiveKit

IT Support Engineer

$125K - $150K/yr

Over 300,000 developers and 5,000+ companies - from leading AI labs to Fortune 500 enterprises ... Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

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OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

Harbor Group Management

Engineer, IT Support

New York, NY · On-site

$110K - $130K/yr

On-Site-New York, NY Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ... Serve as the in-house interface to the managed service provider (MSP), escalating tier-2 and ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

Support Engineer II (Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas ... K3 Technology is a leading IT services company dedicated to helping medium to large-sized ...

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It Support Engineer Ii information

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How much do it support engineer ii jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What are IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II, and why are they important?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

More about It Support Engineer Ii jobs
What states have the most It Support Engineer Ii jobs? States with the most job openings for It Support Engineer Ii jobs include:
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It Support Engineer Ii jobs near you
IT Support Engineer II

IT Support Engineer II

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Posted 23 days ago

Job description

Description:

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams
Requirements:

Required Skills & Qualifications

  • 2–4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills

Preferred Qualifications

  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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