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It Support Engineer Ii Jobs (NOW HIRING)

Xammax

IT Support Engineer 2

Houston, TX · On-site

$55K - $105K/yr

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client ...

Socket.dev

IT Support Engineer II

Manhattan, NY · On-site

$74.39 - $93.68/hr

Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

New

Market Securities

IT Support Engineer

Casar, NC · On-site

About the Role Market Securities is looking for an IT Support Engineer to join our growing global I ... Requirements * 2-3 years' experience in IT Support. * Good knowledge of Windows 10/11 and Microsoft ...

Link Technologies

IT Support Engineer

Las Vegas, NV · On-site

Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an ... II or ISO 27001 Working Style & Expectations This role is best suited for someone who takes ...

Techatix Corp.

IT Support Engineer

Austin, TX · On-site

$72 - $108/hr

Austin, TX Workforce Solutions Entry $90/hr We are looking for an IT Support Engineer to join our team at Techatix™. You will be responsible for providing technical support to our clients and ...

New

Doist

IT Support Engineer

Palo Alto, CA · On-site

$116 - $135/hr

We are looking for an IT Support Engineer to provide in‑office technical support services across ... The role will be responsible for providing user‑facing level one and level two IT support to ...

New

Mirantis

IT Support Engineer

Campbell, CA · On-site

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA ... We are a Leader for Container Management in G2 (#2 after AWS)

Sybex Support Services

IT Support Engineer

Albany, NY · On-site

Field Engineer End User Devices & Hands and Feet Support Key Responsibilities:- End-User Device ... Hands and Feet Support * Act as the on-site technical resource for remote IT teams, assisting with ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... 2 years of relevant IT support experience with a strong track record in end-user support and ...

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It Support Engineer Ii information

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How much do it support engineer ii jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

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What states have the most It Support Engineer Ii jobs?

States with the most job openings for It Support Engineer Ii jobs include:

What job categories do people searching It Support Engineer Ii jobs look for?

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It Support Engineer Ii jobs near you
Infographic showing various It Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer II

The Solutions Team Inc

Birmingham, AL • On-site

Full-time

Medical, PTO

Posted 23 days ago

Job description

Description:

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams
Requirements:

Required Skills & Qualifications

  • 2–4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Live in Metro Birmingham Area

Preferred Qualifications

  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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