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It Support Engineer Ii Jobs (NOW HIRING)

Muon Space

IT Support Engineer

San Jose, CA · On-site

$106K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies Qualifications * 2+ years of experience in an IT support, help desk, or systems ...

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Michael J. Hennessy Associates

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... 2 years of relevant IT support experience with a strong track record in end-user support and ...

MSS MJH Shared Services

IT Support Engineer

Cranbury, NJ

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... 2 years of relevant IT support experience with a strong track record in end-user support and ...

Gatik AI

IT Support Engineer

Santa Clara, CA · On-site

$120K - $170K/yr

About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This person will support ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

New Charter Technologies LLC

IT Support Engineer

Denver, CO · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Tier 2 Support Engineer, Desktop Support Engineer) to provide responsive technical support and ... Understanding of standard IT security practices * e.g. virus remediation, firewalls, and phishing ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

Torus, Inc.

IT Support Engineer

Sherwood, OR · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Torus is hiring an experienced IT Support Engineer to join our growing team and company. The ideal candidate is passionate about supporting users across every part of Torus's mission, from ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

... with a growth path into DevOps and infrastructure. You'll start in IT support, take on ... Partner on SOC 1 / SOC 2 audits and customer security questionnaires - gathering evidence, owning ...

3M Company

IT Support Engineer

Denver, CO · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Tier 2 Support Engineer, Desktop Support Engineer) to provide responsive technical support and ... Understanding of standard IT security practices * e.g. virus remediation, firewalls, and phishing ...

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It Support Engineer Ii information

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How much do it support engineer ii jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

More about It Support Engineer Ii jobs

What states have the most It Support Engineer Ii jobs?

States with the most job openings for It Support Engineer Ii jobs include:

What job categories do people searching It Support Engineer Ii jobs look for?

The top searched job categories for It Support Engineer Ii jobs are:

It Support Engineer Ii jobs near you
Infographic showing various It Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tier 2 IT Support Engineer

Dark Wolf Solutions

Herndon, VA • On-site

$70K - $100K/yr

Full-time

Posted 11 days ago

Job description

Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum of internal systems spanning corporate networks, cloud environments, identity management, and end-user support.The ideal candidate has a strong foundation in modern IT infrastructure, a passion for troubleshooting, and a desire to grow within a fast-paced, high-tech national security contractor environment. Key responsibilities include but are not limited to:
  • Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
  • Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
  • Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.
  • Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.
  • Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.

Required Qualifications:
  • 2 to 5 years of hands-on experience in a corporate IT support, help desk, system administration, or network operations role.
  • Strong working knowledge of Windows 11, macOS, and Linux operating systems.
  • Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).
  • Demonstrated ability to independently research, test, and implement solutions to complex technical challenges.
  • Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.
  • US Citizenship and the ability to be cleared up to a Secret security clearance.

Desired Qualifications:
  • CompTIA Security+.
  • Tier 1 help desk experience.
  • Working knowledge of Jira, development tools/environments.
  • Familiarity with scripting languages (PowerShell, Bash, or Python) for automating IT administrative tasks.
  • Building and maintaining security-complaint systems.
  • Familiarity with basic NIST or corporate security compliance framework.
  • Bachelor's degree in computer science or a related field or equivalent work experience.

The estimated salary range for this role is $70,000.00 - $100,000.00, commensurate on experience and technical skillset.
We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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