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It Support Engineer Ii Jobs (NOW HIRING)

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

... with a growth path into DevOps and infrastructure. You'll start in IT support, take on ... Partner on SOC 1 / SOC 2 audits and customer security questionnaires - gathering evidence, owning ...

Duco

IT Support Engineer

New York, NY · Hybrid

$75K - $90K/yr

The Role We are looking for an IT Support Engineer to be responsible for managing and optimising ... Hybrid Work Policy (2 days per week in office) * Opportunity to work abroad for up to 6 weeks per ...

Charles Schwab Inc.

IT Support Engineer

Southlake, TX · On-site

$88K - $95K/yr

... Engineering is an organization within Schwab Technology Services that supports the technology needs ... IT support, or a related technical support role. * Experience troubleshooting applications ...

Swift Solar

IT Support Engineer

San Carlos, CA

$80K - $110K/yr

A day in the life As Swift's IT Support Engineer, you'll own day-to-day IT operations end-to-end ... Familiarity with security baselines, endpoint security tooling, and frameworks like SOC 2 or CIS ...

Everest Re Group

Executive IT Support Engineer

Warren, NJ · Hybrid

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

IFS North America

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

Fabergent

IT Support Engineer

Miami, FL

Provide level I and II support for company's SaaS solutions Provide level I and II support for ... of extensive working experience in IT support role Knowledge and experience installing and ...

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

RELQ TECHNOLOGIES LLC

Position:IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

Photon

IT Support Engineer

Dallas, TX · On-site

... 2) Liaising with building reps / agency for any unresolved maintenance issues thereof. • ... Interface with appropriate departments (Compliance - IT) internal to the company. • Being the ...

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It Support Engineer Ii information

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How much do it support engineer ii jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for it support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Engineer IIs face when supporting a large organization?

IT Support Engineer IIs in large organizations often handle diverse technical environments, which can include managing multiple operating systems, software applications, and network configurations. One common challenge is prioritizing and resolving a high volume of support tickets efficiently while ensuring minimal downtime for end users. Additionally, collaborating with other IT teams and departments is essential for troubleshooting complex issues that span across different systems. Staying current with rapidly evolving technologies and security protocols is also crucial to providing effective support.

What are IT Support Engineer II?

An IT Support Engineer II is an experienced technical professional who provides advanced support for computer systems, software, and networks within an organization. They typically handle more complex issues that cannot be resolved by entry-level support staff, including troubleshooting hardware and software problems, managing user accounts, and maintaining IT infrastructure. IT Support Engineer IIs also assist with system upgrades, documentation, and may help train junior team members. This role often acts as a bridge between frontline support and more specialized IT departments.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II, and why are they important?

To thrive as an IT Support Engineer II, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS, Linux), and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote management tools, and network diagnostics software is expected. Outstanding communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These skills and qualifications are crucial for quickly resolving technical issues and maintaining smooth business operations.

What is the difference between It Support Engineer Ii vs It Support Engineer I?

AspectIt Support Engineer IIt Support Engineer II
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Experience1-2 years2-4 years
ResponsibilitiesBasic troubleshooting, user supportAdvanced troubleshooting, system management
Work EnvironmentHelp desk, on-site supportHelp desk, on-site and remote support

The main difference between an It Support Engineer I and an It Support Engineer II lies in experience, certifications, and responsibilities. The II role typically requires more experience and handles more complex issues, often involving system management tasks. Both roles are essential in IT support teams, with the II position representing a step up in technical expertise and independence.

More about It Support Engineer Ii jobs
What states have the most It Support Engineer Ii jobs? States with the most job openings for It Support Engineer Ii jobs include:
What job categories do people searching It Support Engineer Ii jobs look for? The top searched job categories for It Support Engineer Ii jobs are:
It Support Engineer Ii jobs near you
IT Support Eng II - AMZ10909.8, Zappos & Shopbop

IT Support Eng II - AMZ10909.8, Zappos & Shopbop

Shopbop

Madison, WI • On-site

Full-time

Posted 21 days ago

Job description

Job Summary:
Shopbop is a subsidiary of Amazon specializing in fashion retail, and they are seeking an IT Support Engineer II to troubleshoot complex IT issues and enhance operations. The role involves collaborating with teams, managing technical projects, and ensuring the availability of IT infrastructure.
Responsibilities:
• Troubleshooting difficult IT problems without SOPs.
• Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
Qualifications:
Required:
• A Bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development or related discipline
• 1 year of experience in the job offered or a related occupation in software development or IT Support
• 1 year of IT experience with client, server, and network service delivery
• 1 year of experience with IT systems or in a commercial production environment
• 1 year of experience networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP
• 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• 1 year of experience troubleshooting in a multi-user high availability environment
• 1 year of experience with PC repair, troubleshooting, deployment, and liquidation
Company:
Shopbop is an app for iPad that has all the consumers favorite stores. Founded in 2011, the company is headquartered in Madison, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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