ZipRecruiter

Log In

1

It Support Assistant Jobs in Utah (NOW HIRING)

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

... and support of information technology resources. They respond to telephone calls, email and ... They assist with maintaining systems, applications, security, and network configurations. They ...

Russell Tobin

IT Support Analyst

South Jordan, UT · On-site

$23 - $25/hr

Serve as the first point of contact for IT Service Desk support requests * Provide phone, chat, and in-person support to end users * Troubleshoot and resolve hardware, software, and system issues

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site and field-based Compensation: $24.00-$36.50/hour (based on experience) --- Role Summary The IT Support ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site and field-based Compensation: $24.00-$36.50/hour (based on experience) --- Role Summary The IT Support ...

Genesis10

IT Support Specialist - Onsite

Kamas, UT · On-site

$35/hr

The IT Support Specialist provides mid-tier, cross-domain technical support across end-user ... and printers * Assist with onboarding and offboarding tasks related to device access and ...

Genesis10

IT Support Specialist - Onsite

Kamas, UT · On-site

$35/hr

The IT Support Specialist provides mid-tier, cross-domain technical support across end-user ... and printers * Assist with onboarding and offboarding tasks related to device access and ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

... and support of information technology resources. They respond to telephone calls, email and ... They assist with maintaining systems, applications, security, and network configurations. They ...

3form

IT Support Specialist

West Valley City, UT · On-site

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT ... Leverages approved AI tools (such as Copilots or LLMs) to assist in troubleshooting and ...

3form

IT Support Specialist

West Valley City, UT

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT ... Leverages approved AI tools (such as Copilots or LLMs) to assist in troubleshooting and ...

U.S. Navy

IT Support Specialist

Price, UT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Avon, UT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Washington Terrace, UT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Joseph, UT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Cedar Hills, UT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

previous pagenext page

Showing results 21-40

All JobsIt Support JobsIt Support Assistant JobsIt Support Assistant Jobs in Utah

It Support Assistant information

See Utah salary details

$9

$15

$23

How much do it support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it support assistant in Utah is $15.84, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.69 per hour, depending on experience, location, and employer.

What is an IT Support Assistant?

IT Support Assistants are entry-level professionals who provide technical assistance and support to users experiencing computer, hardware, or software issues. They help troubleshoot problems, install and configure systems, and maintain IT equipment within an organization. Their role often includes responding to service requests, supporting network connectivity, and escalating more complex issues to higher-level IT staff. IT Support Assistants play a crucial part in ensuring smooth day-to-day technology operations for businesses or institutions.

What are the key skills and qualifications needed to thrive as an IT Support Assistant?

To thrive as an IT Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong problem-solving skills, patience, and clear communication help you effectively assist users and manage technical issues. These skills ensure efficient resolution of IT problems, minimize downtime, and support smooth organizational operations.

What are some common challenges IT Support Assistants face when handling multiple support requests simultaneously?

IT Support Assistants often manage several user requests at once, which can be challenging when issues vary in complexity and urgency. Prioritizing tasks effectively and maintaining clear communication with users is essential to ensure timely resolution. Utilizing ticketing systems, collaborating closely with team members, and following established protocols can help manage workload efficiently. Developing strong organizational and multitasking skills will also aid in meeting user expectations and maintaining high service standards.

What is the difference between It Support Assistant vs Help Desk Technician?

AspectIt Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCorporate, educational, or small business IT supportHelp desk, call center, or remote support
Job ResponsibilitiesAssist with hardware/software issues, basic troubleshooting, user supportRespond to user inquiries, troubleshoot technical problems, escalate issues

Both roles involve technical support and require similar certifications, but an It Support Assistant typically works more directly with hardware and software in various environments, while a Help Desk Technician often handles remote user support and call center tasks. The roles are closely related and often overlap, but the focus and work setting can differ slightly.

Is IT support a good entry-level job?

IT Support Assistant roles are often suitable for entry-level job seekers, as they typically require basic technical skills, problem-solving abilities, and customer service experience. These positions provide opportunities to learn about hardware, software, and networking, and may lead to more advanced IT careers with relevant certifications like CompTIA A+ or Network+.

What are the most commonly searched types of It Support jobs in Utah?

The most popular types of It Support jobs in Utah are:

What cities in Utah are hiring for It Support Assistant jobs?

Cities in Utah with the most It Support Assistant job openings:

Infographic showing various It Support Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,941 per year, or $15.8 per hour.

IT Technical Support

Provo, UT • On-site

GSP Marketing Technologies
See more jobs at GSP Marketing Technologiesexternal

$20.50 - $28/hr

Full-time

Re-posted 24 days ago

Job description

Description

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs

Requirements

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.

Apply