It Shared Services Manager Jobs (NOW HIRING)

Job Summary: 

At Vail Resorts, our mission is to create an Experience of a Lifetime for our employees, so they can, in turn, create an Experience of a Lifetime for our guests. Financial Shared Services (FSS) is committed to Building Leaders and Driving Value by delivering operational excellence, business insights, process transformation, and scalable service delivery across the enterprise.

The Vice President, Financial Shared Services is a senior enterprise leader responsible for the strategy, performance, transformation, and governance of Vail Resorts' end-to-end shared services operations, including Procure-to-Pay (Accounts Payable and Procurement Operations), Order-to-Cash (Accounts Receivable, Billing, Credit Card Operations), Payroll, Financial Analytics, Business Intelligence, and Shared Services Technology Enablement.

This executive will lead a global organization responsible for delivering efficient, scalable, technology-enabled financial operations while driving enterprise value through process standardization, automation, analytics, and continuous improvement. The role serves as a strategic partner to Finance, HR, IT, Operations, Tax, Treasury, Accounting, and Executive Leadership, ensuring exceptional employee, guest, supplier, and stakeholder experiences.

Job Specifications:

• Starting Wage: $201,704 - $244,489 + annual bonus + equity 

• Employment Type: Year Round  

• Shift Type: Full Time 

• Minimum Age: At least 18 years of age  

• Housing Availability: No  

Job Responsibilities: 

Order-to-Cash Leadership

• Oversee accounts receivable, collections, billing operations, credit card accounting, merchant services, and cash application functions.
• Optimize revenue realization, collections performance, billing accuracy, and customer experience.
• Drive payment modernization initiatives and strategic partnerships with payment processors and service providers.
• Establish best practices for receivables management and revenue preservation.

Payroll & Employee Financial Services

• Provide strategic leadership for payroll operations supporting a large and dynamic workforce.
• Ensure accurate, timely, and compliant payroll processing across multiple jurisdictions and operating environments.
• Partner with HR and Operations to enhance the employee experience throughout the employment lifecycle.
• Lead payroll technology modernization, process optimization, and compliance initiatives.

Analytics, Business Intelligence & Value Creation

• Lead enterprise Financial Shared Services analytics and reporting capabilities.
• Establish KPI frameworks, operating metrics, dashboards, scorecards, and executive reporting.
• Deliver actionable insights that identify revenue preservation opportunities, productivity improvements, cost optimization, and service-level enhancements.
• Promote data governance, reporting consistency, benchmarking, and predictive analytics capabilities.
• Serve as a strategic advisor to senior leadership through data-driven decision support.

Governance, Risk & Compliance

• Maintain a robust internal control environment across all shared services operations.
• Ensure compliance with SOX controls, company policies, regulatory requirements, and audit standards.
• Partner with Internal Audit, Finance, Legal, and Compliance teams to mitigate operational and financial risk.
• Establish governance structures and performance management frameworks that support accountability and transparency.

Talent & Organizational Leadership

• Attract, develop, and retain high-performing leaders and teams.
• Build future leadership pipelines aligned with Vail Resorts' commitment to Building Leaders.
• Foster a culture of collaboration, innovation, inclusion, accountability, and professional growth.
• Coach leaders to drive engagement, performance, and succession readiness.

Success Metrics

The Vice President will be accountable for:

• Shared services operational performance and service-level attainment.
• Productivity improvement and cost optimization targets.
• Employee, supplier, and stakeholder satisfaction metrics.
• Process automation and digital transformation outcomes.
• Working capital and revenue preservation initiatives.
• Control environment effectiveness and audit results.
• Team engagement, leadership development, and talent retention.
• Achievement of enterprise transformation objectives.

Job Requirements: 

• Bachelor's degree in Finance, Accounting, Business, Supply Chain, Economics, or related discipline.
• 15+ years of progressive leadership experience across finance, shared services, accounting, payroll, procurement, order-to-cash, or business operations.
• 10+ years leading large, complex teams and transformational initiatives.
• Demonstrated success building and scaling enterprise shared services organizations.
• Strong financial acumen and understanding of end-to-end transactional finance processes.
• Experience leading large-scale business process redesign and technology implementations.
• Exceptional strategic thinking, communication, stakeholder management, and executive presence.
• Proven ability to influence senior executives and drive enterprise-wide change.
• MBA, CPA, CMA, or other advanced business credential.
• Experience in multi-entity, multi-location, high-volume service organizations.
• Expertise with ERP, HCM, procurement, payroll, and analytics platforms.
• Experience leading offshore or global shared service delivery models.
• Advanced knowledge of business intelligence, automation, AI, and process mining technologies.

Leadership Characteristics

The ideal candidate will demonstrate:

• Strong business acumen and enterprise mindset.
• Unquestioned ethics and integrity.
• Courageous, ambitious, and innovative leadership.
• Deep curiosity and passion for continuous improvement.
• Exceptional analytical and problem-solving capabilities.
• Outstanding communication and storytelling skills.
• Ability to balance strategic vision with operational execution.
• Collaborative leadership style that builds strong partnerships across the organization.
• Commitment to creating value, developing people, and delivering exceptional stakeholder experiences.

This VP role effectively combines the strategic leadership responsibilities from Payroll, Procure-to-Pay, Order-to-Cash, and Financial Shared Services Analytics into a single enterprise Shared Services executive leadership position designed for the scale and complexity of Vail Resorts.