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It Service Operations Manager Jobs in Utah (NOW HIRING)

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

The IT Operations Supervisor leads the day-to-day performance of our IT environment, including ... Set service expectations, manage escalations and on-call coverage, and ensure clear communication ...

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

The IT Operations Supervisor leads the day-to-day performance of our IT environment, including ... Set service expectations, manage escalations and on-call coverage, and ensure clear communication ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ... Continuously seek opportunities for self-improvement and operational efficiency. Qualifications:

Hired by Matrix

Be Seen First

IT Service Desk Agent

South Jordan, UT · On-site

$25/hr

Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ... Continuously seek opportunities for self-improvement and operational efficiency.

cosm

Sr. Program Manager, IT

Salt Lake City, UT · On-site

$112K - $112K/yr

Cosm is seeking a Senior IT Program Manager to own execution across Corporate IT's most critical ... Prior hands-on experience in an IT engineering, operations, or service delivery role. * Strong ...

cosm

Sr. Program Manager, IT

Salt Lake City, UT · On-site

$112K - $112K/yr

Cosm is seeking a Senior IT Program Manager to own execution across Corporate IT's most critical ... Prior hands-on experience in an IT engineering, operations, or service delivery role. * Strong ...

Teraflex Inc

IT Manager

Ogden, UT · On-site

$93K - $114K/yr

The IT Manager will play an important role in supporting our employees and operations across ... Lead, coach, and develop IT support resources while promoting strong customer service ...

New

Black Desert Resort

IT Manager

Ivins, UT · On-site

$85K - $105K/yr

The IT Manager plays a critical role in ensuring these systems remain reliable, secure, connected ... People Services, Food & Beverage, Sales, Reservations, Marketing, Golf, and other operational ...

CoralTree Hospitality

IT Manager

Ivins, UT · On-site

$85K - $105K/yr

The IT Manager plays a critical role in ensuring these systems remain reliable, secure, connected ... People Services, Food & Beverage, Sales, Reservations, Marketing, Golf, and other operational ...

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All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Utah

It Service Operations Manager information

See Utah salary details

$32.3K

$71.6K

$119.3K

How much do it service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it service operations manager in Utah is $71,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Utah?

For It Service Operations Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Utah look for?

The top searched job categories for It Service Operations Manager jobs in Utah are:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Utah as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,597 per year, or $34.4 per hour.

IT OPERATIONS SUPERVISOR

Provo, UT • On-site

Action Target Inc
Manufacturing • 201 - 500 employees
Learn more about Action Target Incexternal

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Who is Action Target?

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry! We are the best of the best. You should check out our YouTube page – see the amazing stuff we’re doing!

What’s in it for you?

  • A pretty cool industry where you will get to work with and interact with some very unique and cool customers.
  • Competitive wages.
  • A chance to grow in a positive working environment with an outstanding team and make a difference!
  • Outstanding Benefits- We offer benefits to fit everyone’s budget! All full-time employees have access to Health Benefits, Telehealth, Matching 401k, Tuition Reimbursement, PTO, and Paid Holidays.
  • Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What will you be doing?

The IT Operations Supervisor leads the day-to-day performance of our IT environment, including infrastructure, endpoints, service desk, and audio-visual systems. You will lead a small IT team, manage the operating budget, and be accountable for reliable, secure, and well-documented technology operations.

This is an operations first role. Patching, backups, monitoring, documentation, and responsive support, along with thoughtful adoption of new technology when it meaningfully reduces cost, risk, or friction.

Some of your day-to-day tasks: 

  • Lead IT operations. Manage and develop system administrators and service desk staff. Set service expectations, manage escalations and on-call coverage, and ensure clear communication and follow-through.
  • Manage infrastructure. Oversee networks, servers, storage, identity, endpoints, patching, backups, monitoring, capacity, and hardware/software lifecycles.
  • Drive service and reliability. Set and report performance targets, manage incidents and recurring problems, conduct root cause analysis, and improve service desk performance.
  • Support audio-visual systems. Ensure conference rooms and company events operate reliably, including executive and all-hands meetings.
  • Manage the budget. Build and manage the IT operating budget, forecast spending, justify capital requests, and control costs.
  • Maintain security and compliance. Oversee access controls, endpoint security, logging, vulnerability remediation, and change management. Support CMMC and NIST 800-171 requirements and maintain audit-ready documentation.
  • Manage vendors. Oversee service providers, carriers, and technology vendors, including contracts, renewals, SLAs, performance reviews, and escalations.
  • Apply AI where it delivers value. Use governed AI and automation to improve areas such as ticket triage, knowledge management, documentation, monitoring, and routine IT work.

What do you need to be able to do? 

  • 3–5 years of IT leadership experience with direct people management; manufacturing or multi-site experience preferred.
  • Practical experience with ITIL/ITSM processes, including incident, request, problem, change, and knowledge management.
  • Strong technical knowledge of Windows Server, Microsoft 365, Entra ID, networking, virtualization, backup/recovery, and endpoint management.
  • Experience with security frameworks and audits; CMMC or NIST 800-171 experience strongly preferred.
  • Experience managing budgets, vendors, contracts, renewals, and SLAs.
  • Sound judgment when evaluating technology based on cost, risk, supportability, and lifecycle.
  • Strong communication skills with technical and non-technical audiences.
  • Bachelor’s degree in a related field or equivalent experience. Relevant IT certifications are a plus.