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It Service Manager Jobs in Boston, MA (NOW HIRING)

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. * A curious mind ...

BlackTree Technical Group, Inc.

Be Seen First

IT Service Technician

Waltham, MA · On-site

$28 - $35/hr

The IT Service Operations team provides world-class technical assistance and support for employees ... Highly motivated and organized with a strong work ethic, capable of managing individual tasks ...

CarGurus

IT Service Desk Analyst

Boston, MA

Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. * A curious mind ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. * A curious mind ...

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join ... Serves as primary support for end user access management requests including new employee technology ...

New

UniFirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join ... Serves as primary support for end user access management requests including new employee technology ...

New

UniFirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join ... Serves as primary support for end user access management requests including new employee technology ...

New

Unifirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join ... Serves as primary support for end user access management requests including new employee technology ...

New

Halozyme Hypercon

Manager, IT

Boston, MA · On-site

$116K - $162K/yr

Familiarity with IT Service Management frameworks (e.g., ITIL) and experience working within enterprise ITSM processes. * Working knowledge of cGXP requirements and data integrity principles as ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Boston, MA

It Service Manager information

See Boston, MA salary details

$28.8K

$113.1K

$173.3K

How much do it service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it service manager in Boston, MA is $113,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,600.00 and $140,100.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Boston, MA?

The most popular types of It Service jobs in Boston, MA are:

What are popular job titles related to It Service Manager jobs in Boston, MA?

For It Service Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Boston, MA look for?

The top searched job categories for It Service Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for It Service Manager jobs?

Cities near Boston, MA with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,077 per year, or $54.4 per hour.

IT Service Manager

Cambridge, MA

Global Channel Management, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Management, Inc.external

$58/hr

Contractor

Re-posted 28 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

IT Service Manager must have a bachelor's degree in Computer Science
or related field, and 5-8 years of related technical and managerial
experience in a Service desk or similar environment.


IT Service Manager requires:

  • ITIL
  • CHANGE MANAGEMENT
  • VOIP
  • CISCO
  • CUSTOMER SERVICE
  • ITIL expert or at least Service Management.
  • WAN/LAN
  • Prior experience in motivating, directing, and providing feedback to an international team
  • Proven
    analytical and problem-solving abilities. Technical troubleshooting
    capabilities allowing the candidate to act as a tier 2/3 support
    representative critical.
  • Ability to design and manage an
    incident management process/policy which allows for the effectively
    prioritization and execution of tasks in the correct order.
  • Experience implementation Knowledge Management with related experience measuring the effectiveness of the KCS processes.
  • Experience measuring the effectiveness of Change Management in relation to the Incident, Event and Problem Management processes.
  • Experience
    leading Incident Management assessment and improvement processes with
    examples of how the candidate was involved in leading positive change.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Team-oriented and skilled in working within a collaborative environment.
  • Highly self-motivated and self-directed. The ability to be self-sufficient is critical.
  • High attention to detail and excellent organization skills.
  • Highly skilled with MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.
  • Experience
    with the following services is a plus: Cisco Unified Communication
    stacks, Remedy (support and as an Incident Management tool), Office 365,
    Jira, Confluence, and VMWare.
  • Extensive knowledge of computer
    hardware including both Windows and Apple desktops and laptops as well
    as IOS and Android mobile device experience.
  • Successful
    candidate must have in depth technical knowledge of Telepresence, DLP,
    Airwatch MDM, client imaging software, Active Directory, Avaya or
    similar VOIP phone system, Ticketing systems, and anti-virus.
  • Experience with , Splunk s a plus.

IT Service Manager duties;


  • Develop
    and meet SLA and OLA's for Service Desk tickets with data based on the
    needs of the business and the realistic capabilities of the team.
  • Develop and implement KPI's with weekly reporting and identifying issues which may require attention.
  • Working
    with global teams to develop and implement consistent processes,
    identifying exceptions within region and providing documentation.
  • Leads a positive team creating an environment which encourages team and collaboration first..
  • Collaborative
    and capable negotiation skills allowing the candidate to partners
    collaboratively with company management finding "win/win" solutions.
  • Anticipates
    and meets, or exceeds, internal and/or external customer expectations
    and requirements; establishes and maintains effective relationships with
    customers and gains their trust and respect.
Additional Information

$58/hr

12 monts

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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