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It Service Manager Jobs in Nebraska (NOW HIRING)

Nebraska State Jobs

IT Supervisor

Lincoln, NE · On-site

$45.55/hr

JR2026-00028880 IT Supervisor (Open) Applications No Longer Accepted On (If no date is displayed ... testing, change management, production support, customer service, and help desk operations.

The Well NE

IT Intern

Columbus, NE · On-site

$15.25 - $20.25/hr

... services and develops skills relevant to an IT Administrator role. Core Values: * Show Up with ... Practice device and identity management tasks in a training environment or under direct supervision ...

New

Pearson

Senior Lead, Service Management

Lincoln, NE · On-site

Make technology work for everyone, everywhere. Pearson, the world's leading learning company, is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office ...

The Well NE

IT Intern

Norfolk, NE · On-site

$14.75 - $19.75/hr

... services and develops skills relevant to an IT Administrator role. Core Values: * Show Up with ... Practice device and identity management tasks in a training environment or under direct supervision ...

New

HDR

IT Program Manager

Omaha, NE · On-site

$111K - $111K/yr

The HDR IT Program Manager is responsible for leading one or more complex, crossfunctional programs composed of multiple interdependent projects. This role ensures alignment between technology ...

Physicians Mutual

IT Auditor

Omaha, NE · On-site

Communicate audit findings and recommendations to management and other stakeholders. * Provide risk ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...

PDS Tech Commercial

IT Operations Technician

Norfolk, NE · On-site

$29 - $33/hr

Order, deploy, track, and manage inventory of new, used, and loaner IT equipment * Troubleshoot and ... Strong troubleshooting, communication, and customer service skills Preferred Qualifications (Nice ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Nebraska

It Service Manager information

See Nebraska salary details

$25.3K

$99.2K

$152.1K

How much do it service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it service manager in Nebraska is $99,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $123,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Nebraska?

The most popular types of It Service jobs in Nebraska are:

What are popular job titles related to It Service Manager jobs in Nebraska?

For It Service Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Nebraska look for?

The top searched job categories for It Service Manager jobs in Nebraska are:

What cities in Nebraska are hiring for It Service Manager jobs?

Cities in Nebraska with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $99,239 per year, or $47.7 per hour.

IT Supervisor

Lincoln, NE • On-site

Nebraska State Jobs
Police Protection • 501 - 1,000 employees
Learn more about Nebraska State Jobsexternal

$45.55/hr

Full-time

Life, Retirement, PTO

Re-posted 3 days ago

Nebraska Department Of Transportation rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Lincoln, NE
Hiring Rate:
$45.548
Job Posting:
JR2026-00028880 IT Supervisor (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
The Nebraska Department of Health and Human Services is seeking an experienced IT Supervisor to guide a talented team of developers at the Nebraska State Office Building in Lincoln. In this leadership role, you'll oversee the full spectrum of application development-from analysis and design to implementation and support-while shaping standards, mentoring staff, and ensuring critical systems meet the needs of our agency and the communities we serve. If you're ready to combine your technical expertise with strategic leadership and make a difference through innovation and process improvement, this opportunity is for you!
Position is located on-site at the Nebraska State Office Building in Lincoln, NE.
**The Nebraska Department of Health and Human Services does not sponsor STEM (form i-983) or non-immigrant work visas for this position.**
Examples of Work
Job duties of the IT Supervisor include:
  • Full supervisory duties for a staff of IT development professionals.
  • Manage, direct, and support all aspects of DHHS applications team including the analysis, requirements, design, development, testing, implementation, and production support activities of the team.
  • Establish and direct systems development, project management, change management, release management, and production support standards, processes, and procedures.
  • Develop and maintain sufficient staff, properly trained with the right combination of skills.
  • Personnel activities and actions, including but not limited to: assign duties, hiring, performance evaluation, grievances and discipline.
  • Preparing work plans to accomplish the IT projects of Applications Development to include allocation of resources.
  • Identify and sponsor process improvement initiatives in support of continuous process improvement goals.
  • Manage information technology projects and periodic, large-scale system enhancements.
  • Administer the project portfolio and change management governance processes for the unit to ensure team activities are prioritized and aligned with department and stakeholder priorities.
  • Receive unit requests (system change requests, project requests), perform initial analysis, and determine course of action.
  • Monitor budget and make recommendations impacting future budget performance.

Requirements / Qualifications:
Minimum Qualifications: A bachelor's degree or equivalent in computer science, information systems, mathematics, engineering or other related field and two years of experience in a related information technology discipline (network infrastructure, coding, systems or database); experience can be substituted for education on a year for year basis, one year of which as a project coordinator, leader, or supervisor.
Preferred Qualifications:
  • Experience with supervising staff, particularly IT technical and business analyst professionals.
  • Experience with leading systems development, maintenance and operations processes including but not limited to requirements, design, testing, change management, production support, customer service, and help desk operations.
  • Experience with the systems development life cycle (SDLC) including planning, analysis, requirements gathering, development, testing, and implementation processes.
  • Experience with agile, waterfall, and hybrid SDLC methods.
  • Experience with large scale information technology environments.
  • Experience with professional development and mentoring/coaching staff.
  • Experience with complex problem solving and complex system analysis and design.
  • Experience with project management and project management methods.
  • Experience with responding to audits from a variety of oversight and audit entities, particularly for systems development, maintenance and operations processes and procedures.
  • Experience with process improvement using methods such as Lean and Six Sigma.
  • Experience managing and monitoring contracts and relationships with IT Vendors.
  • Experience with state procurement processes and IT vendor/contract management.
  • Experience in creation and support of project plans for team tasks and resources

Other:
  • Experience with Medicaid & Long-Term Care Information systems is a plus.
  • Must be able to communicate effectively and handle organizational issues in a professional manner.
  • Experience with project management tools.
  • Enthusiastic to learn new software and technological advances and engage in multiple project initiatives.

Knowledge, Skills, & Abilities
  • Skills in active listening; oral and written comprehension and expression.
  • Skills in strong analytical and critical thinking; deductive reasoning; initiative; innovation; judgment and decision making and solving problems.
  • Skills in organizing, planning, and prioritizing; performing administrative tasks; time management; persuasion; providing consultation and advice to others.
  • Skills in solution appraisal and system evaluations.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

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