It Service Manager Jobs in Arizona (NOW HIRING)

A job at TSMC Arizona offers an opportunity to work at one of the most advanced semiconductor fabs in the United States. Today, TSMC Arizona's first fab is in full operations on its N5 and N4 process technology. Its second fab will utilize its N3 process technology and will start operations in the second half of 2027. It's third fab will manufacture chips using 2nm or even more advanced process technology, with production starting by the end of the decade. America's leading technology companies rely on TSMC Arizona for the next generations of chips that will power the AI and digital future.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:  

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company's success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.  
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

For more details on TSMC's Core Values, please visithttps://www.tsmc.com/english/aboutTSMC/values

A key role in the IT operations team, responsible for delivering a modern, efficient, and stable IT workplace for internal customers. This position requires collaboration with business stakeholders, IT teams, and external service providers to ensure operational excellence. The ideal candidate is a strong communicator, a quick learner, and adept at adapting to rapidly changing conditions. Advanced troubleshooting and problem-solving skills, along with a broad IT knowledge base, are essential for success. This role requires availability for on-call work, including nights and holidays.

Responsibilities:

• Issue and Case Resolution: Provide intermediate technical expertise to resolve escalated issues and cases from L1 support, focusing on identifying root causes and implementing effective solutions for fab manufacturing automation. Collaborate closely with Product DevOps teams to ensure seamless support for fab manufacturing operations.
• System Incident Management: Coordinate cross-functional teams and resources to swiftly resolve system incidents, thereby minimizing impact on fab manufacturing.
• Continuous IT System Improvement: Proactively identify product issues or weaknesses and collaborate with Product DevOps to enhance product availability and stability. This includes taking responsibility for training and supporting L1 members to achieve a higher resolution rate.
• System  Maintenance: Develop and maintain tools or scripts to improve issue resolution capabilities, facilitate faster recovery from incidents, sustain user operations and support fab manufacturing and engineering analysis
• Fab System Liaison: Serve as the primary contact window between Fab Users and HQ DevOps, bridging requirements, performing necessary system changes, and facilitating system-related discussions.

Minimum Requirements:

Technical Skills

• Proficiency in programming languages such as TypeScript/JavaScript, Java, C#, or other relevant languages.
• Strong understanding of SQL for effective data extraction and analysis from relational databases.
• A strong problem-solving mindset that views challenges as opportunities for system improvement, with a keen focus on leveraging automation over manual processes.

People Skills:

• Strong written and verbal skills with a proven ability to effectively communicate at all levels including Fab Users, Project Managers (PMs), and DevOps teams.
• Comfortable working in a fast-paced startup culture - comfort with ambiguity and continuous problem solving.
• Works cooperatively and positively with fellow team members and vendors.
• Demonstrates initiative, critical thinking, and the ability to manage own time, coupled with the ability to shift tasks as priorities change.

 Physical Requirements:

• Primarily an office-based role requiring the ability to sit for extended periods of time while working at a computer.
• Ability to use a computer, keyboard mouse and other standard office equipment for prolonged periods of time.
• Ability to occasionally stand, walk, reach, bend, and carry light objects.
• May require occasional travel to company sites or other meetings that involve walking through office, industrial or construction environments.

 Preferred Qualifications: 

Education

• A master's degree in computer science, Information Engineering, or a related field; alternatively, a bachelor's degree with 2-3 years of IT experience in software engineering or similar IT roles.

 Shift expectations:

• Candidates for this position are supposed to work on Normal Shift, 9am to 6pm, Monday through Friday. They may be on-call to support business needs at least once per two months, with the ability to handle urgent issues outside of scheduled normal shift hours when necessary.

Application Consideration Consent:

By applying to this position, I acknowledge and agree that my application and qualifications may be considered for other roles within the company. However, I reserve the right to withdraw my consent for future consideration of other roles within the company at any time.

 Candidates must be willing and able to work on-site at our Phoenix, Arizona facility.

 As a valued member of the TSMC family, we place a significant focus on your health and well-being. When you are at your best-physically, mentally, and financially-our company thrives. TSMC offers a comprehensive and competitive benefits program that includes:

• Medical, Dental, and Vision Plans: Choose the options that best fit your and your family's needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.

Work Location: 5088 W. Innovation Circle, Phoenix, AZ 85083

TSMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We encourage all qualified individuals to apply and welcome applications from diverse backgrounds and experiences. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. If you need an accommodation as part of the application process, please contact P_LOA@tsmc.com.

TSMC Arizona maintains the right to change or assign other duties to this position

All offers of employment are contingent upon the successful completion of TSMC Arizona's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, educational background and a comprehensive background check, where permitted by local regulations.

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