ZipRecruiter

Log In

1

It Service Management Manager Jobs in Nebraska (NOW HIRING)

Insight Recruitment

IT Support Manager

Omaha, NE · On-site

Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...

Insight Recruitment, LLC

IT Support Manager

Omaha, NE · On-site

$90K - $145K/yr

Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...

Lincoln Electric System

$107K - $134K/yr

Manages formal personnel and employment processes, including evaluations, performance improvement ... Leads IT Service Management (ITSM) processes by supporting consistent incident, request, and ...

Ameritas

IT Intern - Endpoint Services

Lincoln, NE · On-site

$13 - $17.50/hr

Respond to service requests in IT Service Management tool. * This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be ...

Stefanini

IT Service Desk Support

Omaha, NE

Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We ...

Cordova

Product Owner - ServiceNow

Omaha, NE

Bachelor's Degree Required Requirements: - 5+ years of experience in product ownership or business analysis, preferably in the IT service management (ITSM) or IT operations management (ITOM) space ...

ATIA Ltd

HR Manager - Internship

Lincoln, NE · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

''

Field IT Engineer

Grand Island, NE

Reporting to the Regional IT Services Manager, this role serves as the primary onsite face of Digital Technology, delivering highquality support across plant and office environments. The position ...

McCain Foods Limited

Field IT Engineer

Grand Island, NE · On-site

$81K - $108K/yr

Reporting to the Regional IT Services Manager, this role serves as the primary onsite face of Digital Technology, delivering high-quality support across plant and office environments. The position ...

next page

Showing results 1-20

All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Nebraska

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.

What are popular job titles related to It Service Management Manager jobs in Nebraska?

For It Service Management Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching It Service Management Manager jobs in Nebraska look for?

The top searched job categories for It Service Management Manager jobs in Nebraska are:

It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

IT Support Manager

Insight Recruitment

Omaha, NE • On-site

Full-time

Posted 15 days ago

Job description

Are you a people-first IT leader who enjoys building high-performing support teams, improving service delivery and creating an exceptional end-user experience?


We're partnering with a well-established, privately held organization seeking an IT Support Manager to lead a growing end-user support organization. This is an outstanding opportunity for a leader who is passionate about coaching people, strengthening IT operations and modernizing support processes through automation and emerging technologies.


This is a leadership-first position. While a solid technical foundation is important, success in this role comes from developing people, creating accountability, improving service delivery and building an environment where the support team can thrive.


What You'll Do

  • Lead, mentor and develop a team of IT support professionals while fostering a collaborative, customer-focused culture.
  • Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management.
  • Drive continuous improvement across ticket management, knowledge management, escalation processes and service delivery.
  • Establish service standards, performance metrics and operational best practices that improve efficiency and the user experience.
  • Partner with business leaders and IT peers to ensure technology support aligns with organizational priorities.
  • Evaluate and implement modern support technologies, including AI-enabled service management, automation and self-service capabilities.
  • Manage vendor relationships, support contracts and service level expectations.
  • Lead support-related initiatives including device lifecycle management, software deployments, onboarding/offboarding activities and other operational projects.
  • Develop and maintain IT support policies, procedures and documentation.
  • Help create a culture where accountability, ownership, collaboration and continuous improvement are part of everyday operations.


What We're Looking For

  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years leading IT support, help desk or IT service delivery teams.
  • Demonstrated success coaching, mentoring and developing technical professionals.
  • Strong understanding of IT service management principles and end-user support operations.
  • Experience improving support processes, workflows and service delivery.
  • Familiarity with IT asset management, hardware lifecycle planning and workplace technologies.
  • Experience evaluating or implementing automation, AI-enabled support tools or modern service management platforms is highly desirable.
  • Excellent communication skills with the ability to build relationships across technical and non-technical teams.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • A collaborative leadership style with a passion for developing people rather than simply managing tasks.


Why This Opportunity?

This organization is known for investing in its people and promoting a collaborative, team-oriented culture where leaders are empowered to make meaningful improvements. You'll have the opportunity to shape the future of IT support by developing an engaged team, modernizing service delivery and introducing innovative technologies that enhance the employee experience.


If you're a servant-minded leader who enjoys coaching others, driving operational excellence and building high-performing support organizations, we'd love to tell you more about this opportunity.