It Service Management Manager Jobs in Kansas (NOW HIRING)

The University of Saint Mary is conveniently located a short 30 minutes’ drive from Parkville, Shawnee, Basehor and Kansas City, Kansas. USM offer all full-time employees Medical, Dental, Vision, University Paid Basic Life & AD&D, Short and Long-Term Disability along with a generous Tuition Remission for the employee, spouse and dependents under the age of 24 years old.

THE HISTORY OF THE UNIVERSITY OF SAINT MARY:

The University of Saint Mary is a Roman Catholic, liberal arts university located in Leavenworth, Kansas, just 25 minutes away from Kansas City. For over 100 years, the University of Saint Mary has helped students find their way to meaningful lives and careers through an education that blends the liberal arts and a focus on critical thinking with the development of key professional skills. USM serves about 1,400 students at its main campus in Leavenworth, its satellite location in Overland Park, as well as online.

ESSENTIAL FUNCTIONS:

Strategic Leadership

• Develop and execute the University's information technology strategy in alignment with institutional goals and strategic priorities.
• Serve as a trusted advisor to executive leadership on technology opportunities, risks, and emerging trends.
• Lead strategic and operational planning for Information Technology services and initiatives.
• Collaborate with academic and administrative leaders to identify technology solutions that enhance teaching, learning, research, and business operations.
• Evaluate and recommend new technologies, industry best practices, and innovative solutions that support institutional success.

Enterprise Systems & Technology Management

• Direct the full lifecycle management of enterprise applications, including evaluation, selection, implementation, maintenance, upgrades, integrations, and retirement.
• Ensure technology systems remain secure, reliable, scalable, documented, and aligned with business requirements.
• Oversee endpoint management, device lifecycle management, and enterprise deployment standards.
• Establish and maintain technology governance, standards, policies, and procedures.

IT Service Management & Operations

• Lead IT support operations with a focus on service excellence and continuous improvement.
• Provide leadership for incident, problem, request, change, and knowledge management processes.
• Oversee IT service management and endpoint management platforms, ensuring efficient service delivery and operational effectiveness.
• Develop and monitor service metrics, dashboards, customer satisfaction data, and operational reporting to support informed decision-making.
• Lead maintenance planning and outage communications, ensuring timely and customer-focused messaging.

Leadership & Administration

• Recruit, hire, develop, mentor, and evaluate Information Technology staff while fostering a culture of accountability, collaboration, and professional growth.
• Manage departmental operating and capital budgets, ensuring responsible stewardship of institutional resources.
• Lead cross-functional technology initiatives, balancing priorities, timelines, financial planning, and stakeholder expectations.
• Build collaborative partnerships with faculty, staff, students, executive leadership, and external vendors.

Governance, Risk & Compliance

• Assist in the development, implementation, and enforcement of University technology policies and standards.
• Support disaster recovery, business continuity, audit, cybersecurity, and regulatory compliance initiatives.
• Ensure compliance with applicable federal, state, and institutional regulations, including FERPA, HIPAA, and information security best practices.
• Consult with external partners and technology experts to identify emerging risks and opportunities.

Knowledge, Skills & Abilities

• Demonstrated leadership experience developing high-performing teams and fostering a culture of accountability and continuous improvement.
• Strong knowledge of enterprise applications, endpoint management, device lifecycle management, and modern IT administration practices.
• Experience leading IT service management initiatives and business process improvements using established frameworks (such as ITIL).
• Ability to develop operational metrics, dashboards, and executive-level reports that support strategic decision-making.
• Proven ability to lead cross-functional initiatives and build collaborative relationships with diverse stakeholders.
• Excellent written, verbal, and presentation communication skills with the ability to translate complex technical concepts for non-technical audiences.
• Strong analytical, organizational, and project management skills.
• Understanding of cybersecurity principles, risk management, disaster recovery, business continuity planning, and regulatory compliance.
• Knowledge of FERPA, HIPAA, and other applicable privacy and security standards.
• Commitment to supporting the mission, values, and strategic goals of the University.

REQUIREMENTS:

• Bachelor’s degree, Masters preferred
• Minimum 5 years' experience in a Director or Manager role, preferably in higher education or not-for-profit
• Experienced in managing projects and implementing processes
• Highly organized and detail oriented
• Excellent written and verbal communication skills, including listening skills
• Strong Analytical skills, Microsoft Office skills, Advanced Excel
• Ability to work across departments on projects and committees
• Excellent judgment
• Regular and predictable attendance
• Affinity for the Mission of the University of Saint Mary

TO APPLY:
Submit a cover letter, resume and contact information for at least three current professional references.

Saint Mary is an Equal Opportunity Employer.

Questions: email human resources at hr@stmary.edu