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It Service Director Jobs (NOW HIRING)

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Restart network equipment, including switches and routers as directed by enterprise networking.

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Director of IT - Infrastructure & Operations Direct Hire | North Iowa | Hybrid (onsite to start ... The Director drives modernization, service excellence, and continuous improvement while aligning I ...

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Restart network equipment, including switches and routers as directed by enterprise networking.

Stellar Industries, Inc

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its ...

Marblehead

Information Technology Director

Marblehead, MA · On-site

$92K - $120K/yr

Our residents and staff expect high-quality services supported by reliable, secure, and accessible ... The IT Director works closely with our outside technology vendor to directly support public safety ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience researching, analyzing and interpreting automated system problems. Very good oral and written ...

TekGarden

Senior IT Service Engineer

Candler, NC · On-site

... or direct customer to appropriate resource. \n \n Serve as Tier 3 escalation within Service Group ... Information Technology including end user, Windows server, Azure cloud, M365 and networking ...

DAW SE Germany

Du analysierst Service-Performance und Prozesskennzahlen und leitest daraus gezielte Maßnahmen zur ... Das Asset-Management treibst du durch Pflege und Aktualisierung von IT-Asset-Daten (Geräte, ...

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It Service Director information

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$127.5K

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How much do it service director jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service director in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

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Infographic showing various It Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

IT Service Technician

Lees Summit, MO • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees
Learn more about Govcio LLCexternal

$50K/yr

Full-time

Re-posted 20 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $50,000.00 - USD $50,000.00 /Yr.

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