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It Service Desk Engineer Jobs (NOW HIRING)

Penske

IT Service Desk Technician I

Reading, PA

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both ... programming staff to communicate software issues Follow-up with callers to ensure customer ...

Penske

IT Service Desk Technician I

Reading, PA · On-site

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both ... programming staff to communicate software issues Follow-up with callers to ensure customer ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if ... Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if ... Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred

STI

IT Service Desk Agent

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 on-call support as needed Clearance: Must be able to pass a federal background investigation Citizenship:

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party ...

GFI Digital

Service Desk Engineer

Springfield, MO

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support ...

United States Cold Storage

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/hr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to-day operations of the Service Desk team. This position serves as the primary escalation point for ...

United States Cold Storage

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/yr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to-day operations of the Service Desk team. This position serves as the primary escalation point for ...

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It Service Desk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do it service desk engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it service desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Engineer do?

An IT Service Desk Engineer is responsible for providing technical support and troubleshooting services to users within an organization. They handle a variety of issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Their duties also include logging service requests, resolving issues remotely or in person, escalating more complex problems to higher-level support, and ensuring users experience minimal downtime. Effective communication, technical expertise, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Service Desk Engineer?

To thrive as an IT Service Desk Engineer, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft MCP. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge of ITIL practices are commonly required. Outstanding communication, patience, and problem-solving skills help build rapport with users and resolve technical issues efficiently. These skills and qualities are important because they ensure prompt, effective support, minimize downtime, and contribute to a positive user experience across the organization.

What are some common challenges faced by IT Service Desk Engineers and how can they be managed effectively?

IT Service Desk Engineers often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and maintaining clear communication with users of varying technical backgrounds. To manage these effectively, it's important to prioritize tickets based on urgency, leverage knowledge bases and documentation for consistent solutions, and develop strong interpersonal skills for effective user communication. Regular training and collaboration with colleagues also help in staying updated on new technologies and best practices.

What is the difference between It Service Desk Engineer vs It Support Technician?

AspectIt Service Desk EngineerIt Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, troubleshooting
Industry UsageIT services, corporate environmentsIT support, small to medium businesses
Search IntentTechnical support, troubleshooting, service managementTechnical support, hardware/software issues

The main difference is that an It Service Desk Engineer typically handles more complex issues, manages service requests, and may be involved in IT service management processes. An It Support Technician focuses on resolving hardware and software problems, often providing frontline support. Both roles require similar certifications and work in help desk environments, but the Service Desk Engineer often has broader responsibilities related to service delivery and support management.

How much do IT Service Desk Engineers make in the US?

IT Service Desk Engineers in the US typically earn an average annual salary of around $50,000 to $70,000, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.

Is an IT Service Desk Engineer a good career?

An IT Service Desk Engineer is a valuable role in the technology industry, providing technical support and troubleshooting for users. It offers opportunities for skill development, certifications like CompTIA A+ or ITIL, and potential career advancement into roles such as systems administrator or network technician.
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For It Service Desk Engineer jobs, the most frequently searched job titles are:

It Service Desk Engineer jobs near you
Infographic showing various It Service Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

IT Service Desk Technician I

Reading, PA

Penske
Automobile Dealers • 10K+ employees
Learn more about Penskeexternal

Full-time

Posted 8 days ago

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

Job description

About Penske: 
Most people know us for our big yellow trucks. But we're so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.

We are experiencing rapid business growth and have added headcounts to IT teams across the organization to keep up with this expansion. We are hiring immediately for full-time, long-term roles. At Penske you will ensure our technology solutions keep our company and our customers moving forward.

Position Summary:

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem-solving resolution. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.

Major Responsibilities:
Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
Work on special projects and laptop software configuration
Log all support calls into the call tracking system
Work with programming staff to communicate software issues
Follow-up with callers to ensure customer satisfaction
Other projects and tasks as assigned by supervisor

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
At least 2 years of prior customer service experience (technical preferred) required
Prior Service Desk and Project Management experience preferred
Vocational/Technical or certification required
Bachelor's Degree preferred
A+ Technical Certifications preferred
Excellent communication skills required
In-depth knowledge of Windows 10, Edge, Chrome, and Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Basic understanding of VDI and network connectivity required 
Working knowledge of wireless technology and mobile environment required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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