ZipRecruiter

Log In

1

It Service Desk Engineer Jobs (NOW HIRING)

Integral

IT Service Desk Lead

Vienna, VA · On-site

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Pella Corporation

IT Service Desk

Medford, WI · On-site

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning ...

Pella Corporation

IT Service Desk

Medford, WI · On-site

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical ...

Align Technology, Inc.

About this opportunity Align is looking for an IT Service Desk Engineer . This person provides advanced technical support for workplace technologies, ensuring reliable and efficient IT operations at ...

BKF

IT Service Desk Lead

Pleasanton, CA · On-site

$110K - $130K/yr

BKF is a multi-service infrastructure consulting firm providing civil engineering, construction ... The Service Desk Lead provides hands-on leadership for day-to-day IT support operations, ensuring ...

Business Wire

Service Desk Engineer

San Francisco, CA

$85K - $88K/yr

About the Role A Service Desk Engineer supports Business Wire employees by troubleshooting ... Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

TEKsystems

IT Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Basic understanding of IT support and service desk operations * Experience with or exposure to Microsoft Office 365 * Familiarity with Active Directory (user account administration) * Strong problem ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the Single Point of Contact (SPOC) for end-to-end ownership of user incidents and service ...

next page

Showing results 1-20

All JobsIt Service Desk Engineer Jobs

It Service Desk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do it service desk engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it service desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Desk Engineer vs It Support Technician?

AspectIt Service Desk EngineerIt Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, troubleshooting
Industry UsageIT services, corporate environmentsIT support, small to medium businesses
Search IntentTechnical support, troubleshooting, service managementTechnical support, hardware/software issues

The main difference is that an It Service Desk Engineer typically handles more complex issues, manages service requests, and may be involved in IT service management processes. An It Support Technician focuses on resolving hardware and software problems, often providing frontline support. Both roles require similar certifications and work in help desk environments, but the Service Desk Engineer often has broader responsibilities related to service delivery and support management.

What does an IT Service Desk Engineer do?

An IT Service Desk Engineer is responsible for providing technical support and troubleshooting services to users within an organization. They handle a variety of issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Their duties also include logging service requests, resolving issues remotely or in person, escalating more complex problems to higher-level support, and ensuring users experience minimal downtime. Effective communication, technical expertise, and customer service skills are essential for this role.

What are some common challenges faced by IT Service Desk Engineers and how can they be managed effectively?

IT Service Desk Engineers often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and maintaining clear communication with users of varying technical backgrounds. To manage these effectively, it's important to prioritize tickets based on urgency, leverage knowledge bases and documentation for consistent solutions, and develop strong interpersonal skills for effective user communication. Regular training and collaboration with colleagues also help in staying updated on new technologies and best practices.

What are the key skills and qualifications needed to thrive as an IT Service Desk Engineer, and why are they important?

To thrive as an IT Service Desk Engineer, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft MCP. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge of ITIL practices are commonly required. Outstanding communication, patience, and problem-solving skills help build rapport with users and resolve technical issues efficiently. These skills and qualities are important because they ensure prompt, effective support, minimize downtime, and contribute to a positive user experience across the organization.
More about It Service Desk Engineer jobs
What cities are hiring for It Service Desk Engineer jobs? Cities with the most It Service Desk Engineer job openings:
What states have the most It Service Desk Engineer jobs? States with the most job openings for It Service Desk Engineer jobs include:
It Service Desk Engineer jobs near you
Infographic showing various It Service Desk Engineer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
IT Service Desk Lead

IT Service Desk Lead

Integral

Vienna, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description

Overview
IT SERVICE DESK LEAD
Location: Vienna, VA / Fort Belvoir, VA
Clearance: Active TS/SCI Required
The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination.
Responsibilities
Technical Support & Escalation Management:
• Provide hands-on support for complex issues across desktops, laptops, mobile devices, peripherals, networks, and enterprise systems.
• Lead Tier 2-3 escalations as required, supporting senior technical staff and ensuring proper resolution paths.
• Ensure staff follow approved escalation processes and maintain efficient information flow across the service organization.
Operational Excellence, Reporting & Governance:
• Develop, maintain, and optimize SOPs, knowledge articles, training materials, and technical documentation.
• Oversee staff training, performance improvement, and quality standards aligned with Government requirements.
• Monitor and analyze incident trends, service request volumes, escalation patterns, and operational risks; implement corrective actions as needed.
• Prepare and deliver weekly and monthly performance reports, including SLA compliance, trend analysis, capacity forecasting, and YTD comparisons.
• Submit required monthly Service Desk reporting NLT the 5th business day.
• Ensure compliance with contract requirements, SLAs/OLAs, cybersecurity policies, and enterprise IT governance standards.
• Provide proactive communication and status updates to Government PM/COR on incidents, risks, outages, and performance concerns.
• Participate in daily IT operations meetings and coordinate with infrastructure, network, cybersecurity, and application teams.
• Identify service improvement opportunities and implement enhancements to increase efficiency and customer satisfaction.
Qualifications
Required:
• Bachelor's Degree in Information Technology, Computer Science or related field.
• 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities.
• Active TS/SCI security clearance.
• DoD 8570 IAT II certification (e.g., Security+ CE).
• Experience supporting DoD enterprise environments (JWICS, NIPR, SIPR, NSANET).
• Experience with Remedy or similar ITSM platforms.
• Strong leadership, communication, and staff development skills.
Preferred:
• ITIL v4, A+ or Network+ certifications.
• Experience with Windows and Unix/Linux operating systems.
• Working knowledge of enterprise networking fundamentals.
• Experience applying business analysis techniques to enhance operations.
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

Apply