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It Service Desk Engineer Jobs (NOW HIRING)

Guild

IT Service Desk Technician

San Diego, CA · On-site

$27 - $30/hr

Position Summary The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Atkore

IT Service Desk Technician

Harvey, IL · On-site

$52.16K - $71.72K/yr

IT Service Desk Technician Job Category: IT/Technical Full-Time On-site Harvey, IL 60426, USA Description IT Service Desk Technician Atkore is forging a future where our employees, customers ...

KēSTA I.T.

IT Service Desk Manager

Draper, UT

$120K - $151K/yr

T. is actively seeking an IT Service Desk Manager for an immediate full-time opportunity with our industry leading client. Are you on the lookout for a unique career opportunity that offers ...

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · On-site

$97.86K - $149.51K/yr

Since 1891, we have provided comprehensive engineering, design, and consulting services for both ... Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$152K - $180K/yr

IT Service Desk Manager Application Deadline: 2 June 2026 Department: IT Employment Type: Full Time ... Join a team of best-in-class engineers building the foundation of planetary surface exploration

Randstad

IT Service Desk

Boise, ID

$23 - $25/hr

Provide IT Service desk phone coverage * Deliver customer service and technical assistance to end users * Provide first level troubleshooting and support of all end user desktops, handhelds * Support ...

JC Consulting

Be Seen First

IT Service Desk Technician

Philadelphia, PA · On-site

$40K - $70K/yr

We are looking for a motivated and customer-focused IT Service Desk Technician to join our growing IT team. In this role, you will be the first point of contact for employees needing technical ...

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All JobsIt Service Desk Engineer Jobs

It Service Desk Engineer information

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$23.5K

$61.9K

$93K

How much do it service desk engineer jobs pay per year?

As of Jun 1, 2026, the average yearly pay for it service desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Desk Engineer, and why are they important?

To thrive as an IT Service Desk Engineer, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft MCP. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge of ITIL practices are commonly required. Outstanding communication, patience, and problem-solving skills help build rapport with users and resolve technical issues efficiently. These skills and qualities are important because they ensure prompt, effective support, minimize downtime, and contribute to a positive user experience across the organization.

What are some common challenges faced by IT Service Desk Engineers and how can they be managed effectively?

IT Service Desk Engineers often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and maintaining clear communication with users of varying technical backgrounds. To manage these effectively, it's important to prioritize tickets based on urgency, leverage knowledge bases and documentation for consistent solutions, and develop strong interpersonal skills for effective user communication. Regular training and collaboration with colleagues also help in staying updated on new technologies and best practices.

What does an IT Service Desk Engineer do?

An IT Service Desk Engineer is responsible for providing technical support and troubleshooting services to users within an organization. They handle a variety of issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Their duties also include logging service requests, resolving issues remotely or in person, escalating more complex problems to higher-level support, and ensuring users experience minimal downtime. Effective communication, technical expertise, and customer service skills are essential for this role.

What is the difference between It Service Desk Engineer vs It Support Technician?

AspectIt Service Desk EngineerIt Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, troubleshooting
Industry UsageIT services, corporate environmentsIT support, small to medium businesses
Search IntentTechnical support, troubleshooting, service managementTechnical support, hardware/software issues

The main difference is that an It Service Desk Engineer typically handles more complex issues, manages service requests, and may be involved in IT service management processes. An It Support Technician focuses on resolving hardware and software problems, often providing frontline support. Both roles require similar certifications and work in help desk environments, but the Service Desk Engineer often has broader responsibilities related to service delivery and support management.

More about It Service Desk Engineer jobs
What cities are hiring for It Service Desk Engineer jobs? Cities with the most It Service Desk Engineer job openings:
What states have the most It Service Desk Engineer jobs? States with the most job openings for It Service Desk Engineer jobs include:
It Service Desk Engineer jobs near you
Infographic showing various It Service Desk Engineer job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 8% As Needed, 44% Full Time, and 44% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
IT Service Desk Technician

IT Service Desk Technician

Guild

San Diego, CA • On-site

$27 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is responsible, under general direction and supervision, for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility.
Compensation
This role is a non-exempt position with a Targeted Salary Range of $27/hr to $30/hr.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
Essential Functions
  • Answer incoming queue calls and voicemail messages, using department procedures.
  • Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.
  • Monitor queue regularly and dispense tickets in queue to the applicable department or resource.
  • Provide first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.
  • Resolve at least 70% - 80% of all calls received, and to follow escalation procedures to the appropriate IT staff for those requests that cannot be resolved over the phone.
  • Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.
  • Administer AS400/Client Access user accounts and resolve MS Windows related printing issues.
  • Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.
  • Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
  • Create knowledge-based articles and solutions to guide the end users and technicians through resolving issues.
  • Update and dispatch assigned tickets daily in accordance with technicians and responsible parties.
  • Meet company established Service Level Agreements regarding response and resolution.
  • Adheres to IT Department and company policies, procedures, Guild Professional Code of Conduct and established best practices.

Qualifications
  • Associates degree in a related discipline (or equivalent combination of education and experience) along with 3 or more years' related experience
  • Passionate about delivering excellence in customer service within a distributed, enterprise IT environment
  • Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required.
  • Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
  • Intermediate Networking skills and familiarity with printers, VPN and telephone systems.
  • Occasional after-hours, nights, weekend, and holiday work is required.
  • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Ability to document work performed, and update end user instructions as needed.
  • Current CompTIA or HDI certification preferred.
  • Excellent verbal and communication skills required.
  • Travel: 0 - 10%

Requirements
  • Physical: Mobility in an office setting. Must be able to carry PCs, monitors, and other computer equipment in the process of installing equipment; may also experience prolonged periods sitting at a desk. May occasionally be required to travel to different office locations within the San Diego area, or outside of the San Diego area for education and training.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
REQ#: ITSER018153
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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