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It Service Desk Engineer Jobs (NOW HIRING)

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IT Help Desk Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... Modern engineering practices including infrastructure-as-code, continuous integration, and cross ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

BDP International

IT Service Desk Admin

Houston, TX · On-site

IT Service Desk Admin Location: Houston - Houston, TX 77032 US (Primary) Exemption Type: Non-Exempt (Hourly) Position Summary Service Desk Excellence-Administrator supports Service Desk operations ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Bristol Bay Native Corporation

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

AEG

Manager, IT Service Desk

Manhattan, NY · On-site

$140K - $160K/yr

... for service desk team members, including readiness for support of new IT service offerings ... Partner with engineering and infrastructure teams to drive permanent resolution of systemic issues.

ServiceTec

IT Service Desk Support Specialist

Orlando, FL · On-site

$45K - $50K/yr

Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format. * Track all issues. IT Service Desk Support Specialist ...

ServiceTec

IT Service Desk Support Specialist

Orlando, FL · On-site

$45K - $50K/yr

Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format. * Track all issues. IT Service Desk Support Specialist ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... week The Service Desk Engineer serves as the primary technical point of contact for RFA's global ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

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It Service Desk Engineer information

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$23.5K

$61.9K

$93K

How much do it service desk engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for it service desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Engineer do?

An IT Service Desk Engineer is responsible for providing technical support and troubleshooting services to users within an organization. They handle a variety of issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Their duties also include logging service requests, resolving issues remotely or in person, escalating more complex problems to higher-level support, and ensuring users experience minimal downtime. Effective communication, technical expertise, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Service Desk Engineer?

To thrive as an IT Service Desk Engineer, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft MCP. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge of ITIL practices are commonly required. Outstanding communication, patience, and problem-solving skills help build rapport with users and resolve technical issues efficiently. These skills and qualities are important because they ensure prompt, effective support, minimize downtime, and contribute to a positive user experience across the organization.

What are some common challenges faced by IT Service Desk Engineers and how can they be managed effectively?

IT Service Desk Engineers often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and maintaining clear communication with users of varying technical backgrounds. To manage these effectively, it's important to prioritize tickets based on urgency, leverage knowledge bases and documentation for consistent solutions, and develop strong interpersonal skills for effective user communication. Regular training and collaboration with colleagues also help in staying updated on new technologies and best practices.

What is the difference between It Service Desk Engineer vs It Support Technician?

AspectIt Service Desk EngineerIt Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, on-siteHelp desk, on-site, troubleshooting
Industry UsageIT services, corporate environmentsIT support, small to medium businesses
Search IntentTechnical support, troubleshooting, service managementTechnical support, hardware/software issues

The main difference is that an It Service Desk Engineer typically handles more complex issues, manages service requests, and may be involved in IT service management processes. An It Support Technician focuses on resolving hardware and software problems, often providing frontline support. Both roles require similar certifications and work in help desk environments, but the Service Desk Engineer often has broader responsibilities related to service delivery and support management.

How much do IT Service Desk Engineers make in the US?

IT Service Desk Engineers in the US typically earn an average annual salary of around $50,000 to $70,000, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.

Is an IT Service Desk Engineer a good career?

An IT Service Desk Engineer is a valuable role in the technology industry, providing technical support and troubleshooting for users. It offers opportunities for skill development, certifications like CompTIA A+ or ITIL, and potential career advancement into roles such as systems administrator or network technician.
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What states have the most It Service Desk Engineer jobs?

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For It Service Desk Engineer jobs, the most frequently searched job titles are:

It Service Desk Engineer jobs near you
Infographic showing various It Service Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

IT Help Desk Engineer

San Antonio, TX • On-site

DOCUmation
See more jobs at DOCUmationexternal

Full-time

Re-posted 17 days ago

Job description

Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
  • Service calls for current customer base - server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
  • Assist with Project Work for New or Current Customers - install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
  • Customer Service - the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
  • Time Management - identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.

Experience & Required Skills
• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies
Education & Certification
• Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
• CompTIA A+, Network+, Security+ required to varying degrees
• CCNA (Cisco) Routing and Switching (recommended)
Physical Requirements
• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
lifting /force frequently
Special Requirements
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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