Service Desk
Franklin, TN · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
$12.50 - $12.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
$12.50 - $12.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Smyrna, TN · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Smyrna, TN · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Smyrna, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Smyrna, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Portland, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Portland, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Dickson, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Maryville, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Maryville, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Portland, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Portland, TN · On-site
$12.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Cleveland, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Cleveland, TN · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
It Service Desk Associate information
See Tennessee salary details
$7.85 - $10.27
6% of jobs
$10.27 - $12.69
9% of jobs
$13.42 is the 25th percentile. Wages below this are outliers.
$12.69 - $15.11
31% of jobs
The median wage is $15.47 / hr.
$15.11 - $17.53
25% of jobs
$19.11 is the 75th percentile. Wages above this are outliers.
$17.53 - $19.95
5% of jobs
$19.95 - $22.37
9% of jobs
$22.37 - $24.79
5% of jobs
$24.79 - $27.21
4% of jobs
$27.21 - $29.63
1% of jobs
$29.63 - $32.05
1% of jobs
$32.05 - $34.47
2% of jobs
$7
$18
$34
How much do it service desk associate jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for it service desk associate in Tennessee is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.59 per hour, depending on experience, location, and employer.
What is an IT Service Desk Associate?
An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?
To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.
What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?
IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.
What is the difference between It Service Desk Associate vs Help Desk Technician?
| Aspect | It Service Desk Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote or on-site | Help desk, call centers, remote support |
| Industry Usage | IT departments across various industries | IT support services, tech companies, MSPs |
The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.
Is helpdesk a good entry-level IT Service Desk Associate job?
A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.
What are the most commonly searched types of It Service Desk jobs in Tennessee?
The most popular types of It Service Desk jobs in Tennessee are:
What are popular job titles related to It Service Desk Associate jobs in Tennessee?
For It Service Desk Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Tennessee look for?
The top searched job categories for It Service Desk Associate jobs in Tennessee are:
Planet Fitness rating
5.6
Based on 607 frontline employees who took The Breakroom Quiz
45th of 63 rated gym and leisure clubs
Job description
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
Job Description Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
Education & Experience
Skills and Abilities
Physical Environment & Requirements
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
- Positive and professional environment where our brand promise is "Judgement Free Zone"
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
Job Description Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
- Perform all other duties as assigned or required.
Education & Experience
- High School Diploma or G.E.D. preferred;
- Previous customer service and/or sales experience preferred;
- Previous cleaning/maintenance experience preferred; and,
- Basic computer literacy.
Skills and Abilities
- Excellent phone, communication, and interpersonal skills;
- Understand and be able to communicate the Judgment Free Zone concept;
- Accuracy with numbers;
- Ability to follow directions;
- Ability to work well independently and with others;
- Positive attitude and willingness to help others;
- Ability to maintain composure in difficult situations; and,
- Ability to recognize and learn from mistakes.
Physical Environment & Requirements
- Primarily indoor environment with normal exposure to light, sound, heat, and cold;
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
- Must be able to operate equipment such as vacuums and floor scrubbers;
- Exposure to standard cleaning fluids and chemicals;
- Must be able to recognize, identify, and judge behavior within environment; and,
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US