... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
... areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of ... Service Desk Regional Leader Location: Nashville, TN Full Time Position The role is an executive ...
Service Desk
Maryville, TN · On-site
$14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Maryville, TN · On-site
$14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Oak Ridge, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Oak Ridge, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Cookeville, TN · On-site
$12.50 - $13/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
New
Service Desk
Cookeville, TN · On-site
$12.50 - $13/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
New
Service Desk
Maryville, TN · On-site
$14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Maryville, TN · On-site
$14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Tullahoma, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Morristown, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Morristown, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
$12.50 - $12.75/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Shelbyville, TN · On-site
$12.50 - $12.75/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Franklin, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Lebanon, TN · On-site
$14.50 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Lebanon, TN · On-site
$14.50 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Crossville, TN · On-site
$12.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Cookeville, TN · On-site
$12.50 - $13/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
New
Service Desk
Cookeville, TN · On-site
$12.50 - $13/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
New
It Service Desk Associate information
See Tennessee salary details
$7.85 - $10.27
6% of jobs
$10.27 - $12.69
9% of jobs
$13.42 is the 25th percentile. Wages below this are outliers.
$12.69 - $15.11
31% of jobs
The median wage is $15.47 / hr.
$15.11 - $17.53
25% of jobs
$19.11 is the 75th percentile. Wages above this are outliers.
$17.53 - $19.95
5% of jobs
$19.95 - $22.37
9% of jobs
$22.37 - $24.79
5% of jobs
$24.79 - $27.21
4% of jobs
$27.21 - $29.63
1% of jobs
$29.63 - $32.05
1% of jobs
$32.05 - $34.47
2% of jobs
$7
$18
$34
How much do it service desk associate jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for it service desk associate in Tennessee is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.59 per hour, depending on experience, location, and employer.
What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?
IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.
What is an IT Service Desk Associate?
An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?
To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.
What is the difference between It Service Desk Associate vs Help Desk Technician?
| Aspect | It Service Desk Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote or on-site | Help desk, call centers, remote support |
| Industry Usage | IT departments across various industries | IT support services, tech companies, MSPs |
The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.
What are the most commonly searched types of It Service Desk jobs in Tennessee?
The most popular types of It Service Desk jobs in Tennessee are:
What are popular job titles related to It Service Desk Associate jobs in Tennessee?
For It Service Desk Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Tennessee look for?
The top searched job categories for It Service Desk Associate jobs in Tennessee are:
Job description
Company Description
iSpace is a global services company focused on outsourcing, consulting and staffing. Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals.
iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.
Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 5 years.
Job Description
Service Desk Regional Leader
Location: Nashville, TN
Full Time Position
The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies. Sets processes, leads project teams, rectifies reliability issues, monitors progress, tracks KPIs, tracks assets, and manages budgets. The Global Service Desk team provides employees with quality support, and personalized training. Our concierge-style service empowers our customers to leverage technology to work more effectively.
Responsibilities:
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
iSpace is a global services company focused on outsourcing, consulting and staffing. Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals.
iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.
Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 5 years.
Job Description
Service Desk Regional Leader
Location: Nashville, TN
Full Time Position
The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies. Sets processes, leads project teams, rectifies reliability issues, monitors progress, tracks KPIs, tracks assets, and manages budgets. The Global Service Desk team provides employees with quality support, and personalized training. Our concierge-style service empowers our customers to leverage technology to work more effectively.
Responsibilities:
- Service Desk Regional Leader will manage all procedures related to the identification, prioritization, and resolution of end-user support requests, including the monitoring, tracking, and coordination of all service delivery functions related to those requests specific to your region.
- Understand complex end-user requirements & find solutions to solve business challenges.
- Provide a concierge level of support to all end-users in the organization including C-Suite and VIP clients.
- Serve as the lead point of contact for staff and other department leaders regarding service delivery operations acting as an escalation point for service operations and chasing the resolution of incidents.
- Establish and maintain mature working relationships with co-workers and end-users that represent IT in relation to service delivery and service quality.
- Monitor defined KPIs (Key Performance Indicators) and implement action plan when metrics fall below agreed KPIs ensuring that support teams are capable of meeting SLAs and end-users are satisfied
- Organize regular Service Review meetings with team and furnish metrics to communicate performance expectations.
- Assess feedback from end-users and (proactively) identify issues.
- Provide input into service improvement initiatives, planning, strategy and change discussions.
- Seek for continuous improvement and suggest process improvements.
- Ensure the staff is educated and trained on the tools and processes necessary to performed at the highest levels.
- Ensure that customers are informed of service performance issues and significant issues.
- Prior experience (7+ years) in IT Service Management and Service Delivery leadership role, managing complex operations in a multinational organization against existing processes and SLA's.
- Comfortable working in a demanding fast-paced, service-focused organization, undergoing change and rapid growth.
- Flexibility to adapt to shifting priorities, coupled with a sense of urgency and desire to 'roll up their sleeves' when needed.
- Ability to manage a team of 10+, including the capacity to train the staff on End User Technology productivity tools and company processes.
- Experience operating with a high level of autonomy and the ability to meet deadline through others.
- Hands-On experience with Microsoft 365, Window/Mac OS, and other company applications
- Familiarity with Workday, Azure Cloud, Salesforce, and other company platforms
- Work effectively with both team and/or work group including those outside the formal span of control to resolve issues and fulfil end-user requests.
- Knowledge of industry-standard computer hardware, software, including cybersecurity systems
- Knowledge of ServiceNow intake, escalation, and reporting processes
- Cybersecurity, threat prevention, and NIST familiarity
- Knowledge of networks, VPNs, and wireless technologies
- ITIL Foundation 3.0 Certified
- PMP or project management training
- Excellent verbal and written communication skills
- Bachelor's degree in IT, computer science, or a related field and/or experience
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.