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It Service Desk Analyst Jobs in Silver Spring, MD

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Fulltime The Client is seeking an IT Service Desk technician to serve as the first point of contact ... Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... Monitor and analyze incident trends, service request volumes, escalation patterns, and operational ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... analyze incident trends, service request volumes, escalation patterns, and operational risks ...

Integral Federal

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... Monitor and analyze incident trends, service request volumes, escalation patterns, and operational ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

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All JobsIt Service Desk Analyst JobsIt Service Desk Analyst Jobs in Silver Spring, MD

It Service Desk Analyst information

See Silver Spring, MD salary details

$14

$24

$36

How much do it service desk analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it service desk analyst in Silver Spring, MD is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.74 per hour, depending on experience, location, and employer.

What is an IT Service Desk Analyst?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

What are popular job titles related to It Service Desk Analyst jobs in Silver Spring, MD?

For It Service Desk Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Service Desk Analyst jobs in Silver Spring, MD look for?

The top searched job categories for It Service Desk Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Service Desk Analyst jobs?

Cities near Silver Spring, MD with the most It Service Desk Analyst job openings:

It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,640 per year, or $24.8 per hour.

IT Service Desk Supervisor

Fawkes IDM

Washington, DC • On-site

Full-time

Re-posted 28 days ago

Job description

Responsibilities:

  • Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
  • Supervising the DC Service Desk team.
  • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
  • Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
  • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
  • Providing career development guidance to staff and recommending training paths.
  • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
  • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
  • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
  • Reviewing, editing, and maintaining support services knowledge database.
  • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
  • Supervising planning and management of location specific projects; i.e., laptop replacement.
  • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
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About Fawkes IDM

Sourced by ZipRecruiter

Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. ​ Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more. ​

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2016

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