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Data Center Analyst Remote Jobs in Silver Spring, MD

Makpar

Service Center Analyst

Washington, DC · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Washington, DC · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

VHC Health

Chargemaster Analyst - Remote!

Arlington, VA · On-site +1

As a Level II Trauma Center, we are committed to delivering exceptional, patient-centered care when ... The role of the Chargemaster Analyst has several components including routine data validation ...

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Data Center Analyst Remote information

See Silver Spring, MD salary details

$35.1K

$85.4K

$140.6K

How much do data center analyst remote jobs pay per year?

As of Jul 13, 2026, the average yearly pay for data center analyst remote in Silver Spring, MD is $85,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $100,300.00 per year, depending on experience, location, and employer.

What does a Data Center Analyst do when working remotely?

A remote Data Center Analyst monitors, manages, and troubleshoots data center operations from a remote location. They use specialized software tools to track system performance, oversee network and server health, and respond to alerts or incidents as they arise. Their responsibilities may also include analyzing trends, ensuring security protocols are followed, and coordinating with on-site staff for physical tasks. This role requires strong technical skills, attention to detail, and the ability to work independently while supporting a team remotely.

What are the key skills and qualifications needed to thrive as a Data Center Analyst (Remote), and why are they important?

To thrive as a Data Center Analyst (Remote), you need a solid understanding of network infrastructure, server management, and data security, often supported by a degree in IT or a related field. Familiarity with monitoring tools, ticketing systems, and certifications like CompTIA Server+ or Cisco CCNA are typically required. Strong problem-solving abilities, attention to detail, and effective remote communication skills are essential for success in this position. These competencies ensure reliable operations, rapid issue resolution, and seamless collaboration in a distributed work environment.

What are some common challenges a Data Center Analyst faces when working remotely, and how can they be addressed?

Remote Data Center Analysts often encounter challenges such as troubleshooting hardware issues without physical access, coordinating with on-site staff, and managing secure data access. To address these, analysts rely heavily on remote monitoring tools, strong communication skills, and established protocols for escalating issues that require hands-on intervention. Building strong relationships with on-site teams and staying updated on remote management technologies can significantly improve efficiency and problem resolution.
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Data Center Analyst Remote jobs near you
Service Center Analyst

Service Center Analyst

Makpar

Washington, DC • Remote

Full-time

Re-posted 21 days ago

Job description

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.


The Position:
 
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Required Qualifications:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour's commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. 
Benefits:

At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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