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It Service Delivery Operations Manager Jobs (NOW HIRING)

Prophecy Technologies

Warehouse IT Service Support

Hopedale, MA · On-site

$23.50 - $32.25/hr

Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ... Develop partnerships with Operations to understand the business activities, both current and future ...

SmartStop Self Storage

IT Operations Manager

Irvine, CA · On-site

$115K - $125K/yr

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering ... SmartStops commitment to service excellence and workplace culture has been recognized with multiple ...

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

... delivering orders faster. Ground shipping produces 85% less CO2 emissions and costs up to 50% less ... Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high-level ...

SoHo Dragon

Manager of IT

Manhattan, NY · On-site

$150K - $175K/yr

Key Responsibilities IT Operations & Service Partner Management * Oversee and manage the firm's strategic IT service partners, ensuring service delivery meets performance expectations and SLAs.

Focus

Plant IT Manager

Seneca, SC · On-site

$120K - $150K/yr

... e delivery, aligned with enterprise IT strategies, platforms, and policies, while directly supporting site leadership and business operations. The Site IT Manager represents all IT services at the ...

avisystems

IT Operations Manager

Minneapolis, MN

Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.

avisystems

IT Operations Manager

Minneapolis, MN

Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.

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It Service Delivery Operations Manager information

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How much do it service delivery operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service delivery operations manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Infographic showing various It Service Delivery Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Warehouse IT Service Support

Hopedale, MA • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

$23.50 - $32.25/hr

Other

Re-posted 20 days ago

Job description

Role Overview:
This role is for a Warehouse IT Service Support II professional, responsible for providing comprehensive IT support in a warehouse environment. The position requires an onsite presence in Hopedale, MA, and involves supporting Tier 1, Tier 2, and occasional Tier 3 issues, with a night shift schedule.
Key Responsibilities:
  • Be on-site, dependable, and reliable.
  • Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible.
  • Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation.
  • Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements.
  • Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes.
  • Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices.
  • Respond to IT service phone calls, emails, and IMs promptly.
  • Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required.
  • Perform other duties as assigned.

Required Skills:
  • Office 365 Administration
  • Windows 11
  • Desktop Management - Infrastructure Services (IS)
  • Hardware support (RF scanners, printers, PCs, mobile devices, etc.)
  • Networking
  • Security
  • Messaging platforms
  • Windows OS
  • Linux OS
  • ServiceNow ticketing and IT service delivery

Qualifications:
  • 3 to 4 years of experience, preferably in a warehouse IT support environment, executing most, if not all, of the essential duties and functions listed.
  • Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications (preferred but not mandatory).
  • Ability to lift and/or move objects weighing up to 50 pounds.
  • Mandatory use of safety shoes.

Apply