It Service Delivery Operations Manager Jobs in Delaware

Job Title: Manager of Technology Operations

Location: Newark, Delaware

Reports To: Director

Job Grade: Manager II

Employment Type: Full-time

Salary Range: 120-140k

Position Summary

The Manager of Technology Operations is responsible for overseeing the day‑to‑day management, administration, and continuous improvement of the Company's technology infrastructure. This role provides operational leadership and hands‑on technical expertise to support, maintain, and enhance the Company's IT environment and security posture.

The Manager ensures the effective execution of technology operations, supports regulatory and compliance requirements, and contributes to risk alignment with Company objectives. This position also contributes to client‑facing service delivery and supports the growth and development of a small technical team. Success in this role is driven by strong operational execution, technical expertise, effective team leadership, and the ability to deliver high‑quality internal and client services.

Technology Operations Management

• Oversees daily operations of the Company’s technology infrastructure, including cloud (Azure/OCI) and on‑premises environments.
• Implements and maintains infrastructure solutions that support business and client requirements, ensuring scalability, resilience, and security alignment.
• Develops, documents, and enforces operational standards, procedures, and controls necessary to operate and maintain the technical environment.
• Monitors and maintains systems administration, network management, telecommunications, system and data backup, and disaster recovery capabilities.
• Ensures operational adherence to approved information security policies, standards, and risk management requirements.
• Tracks and manages technology‑related budgets, forecasts, and operational expenses.
• Ensures reliable delivery of end‑user technical support services.

Information Security and Risk Management

• Partners with Information Security leadership to implement and operationalize the Company’s Information Security Program within the technology environment.
• Ensures technology operations comply with established information security policies, standards, and risk mitigation requirements.
• Enforces risk management procedures across the Technology Operations team, including secure configuration, access controls, change management, and vulnerability remediation.
• Supports risk assessments by providing documentation, system evidence, and remediation plans related to infrastructure and operations.
• Monitors and remediates operational security control gaps within defined timelines and risk tolerances.
• Participates in incident response activities affecting infrastructure and coordinates operational remediation efforts.
• Supports disaster recovery and business continuity testing from an infrastructure and systems perspective.
• Participates in internal and external audits and examinations (including SOC2 Type2), providing required operational documentation, control evidence, and remediation tracking.
• Collaborates with Information Security and Compliance functions to ensure operational controls align with regulatory and contractual requirements.
• Assists with regulatory and external examinations related to information security and cybersecurity.

Client Service Delivery

• Delivers billable technology operations and information security consulting services.
• Demonstrates subject matter expertise and a commitment to client success.
• Assesses client requirements and develops practical, effective technology and security solutions.
• Supports business development efforts by contributing technical expertise to proposals and client discussions.

Team Leadership and Development

• Supervises and develops a small team of technology professionals.
• Assigns and coordinates team workloads to ensure client deliverables and internal objectives are met.
• Provides performance feedback, coaching, and professional development guidance.
• Develops staffing and skill development plans to support scalable operations.
• Fosters collaboration, accountability, and effective communication within the team.
• Establishes priorities, organizes work, and ensures timely completion of objectives.
• Provides technical guidance and subject matter expertise to leadership and other departments.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• 10 years of progressive experience in technology operations and/or information security.
• 4 years of experience leading or supervising technical teams.
• Strong experience with cloud platforms (Azure and/or OCI) and hybrid/on‑prem infrastructure environments.
• Solid understanding of cybersecurity frameworks, risk management, incident response, and regulatory compliance.
• Experience supporting audits, risk assessments, and disaster recovery/business continuity planning.
• Strong client‑facing communication skills with the ability to translate technical concepts into business terms.
• Relevant certifications such as CISSP, CISM, Azure, or Security preferred.

Remote Work (USA)

This position is primarily office‑based. Remote or hybrid work may be permitted in limited circumstances based on business needs, client requirements, and role suitability. Remote work arrangements do not alter the at‑will nature of employment and may be modified or discontinued at any time. Employees working remotely are responsible for maintaining a safe, secure, and productive work environment and must comply with all company policies related to information security, confidentiality, and data protection.

Travel

Travel to client locations may be required, including occasional overnight travel.

Physical and Cognitive Demands

The physical and cognitive demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires prolonged periods of computer use, concentration, and communication in a professional office environment.

Work Environment (non‑remote)

This role operates primarily in a professional office environment and routinely uses standard office equipment. The noise level is generally moderate.

Equal Opportunity & Accessibility (AODA/ADA)

DecisivEdge is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, reproductive health decisions, or any other protected characteristic as outlined by federal, state, and provincial laws. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and the Americans with Disabilities Act (ADA), DecisivEdge will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment process, please inform our Human Resources team of any accommodation(s) that you may require.

At‑Will Employment Disclaimer

Employment with DecisivEdge is at‑will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.