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It Service Delivery Operations Manager Jobs in Virginia

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and ...

Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and ...

Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities. * Oversee implementation and execution of Information Technology Service Management ...

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It Service Delivery Operations Manager information

What cities in Virginia are hiring for It Service Delivery Operations Manager jobs?

Cities in Virginia with the most It Service Delivery Operations Manager job openings:

IT Service Manager

Vienna, VA • On-site

AAC
51 - 200 employees

Full-time

Re-posted 6 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

      Manage day-to-day IT support operations and personnel across all tiers.

      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

      Drive continuous improvement initiatives for service delivery processes.

      Create and maintain service desk procedures, workflows, and knowledge documentation.

      Engage with stakeholders to ensure service stability and responsiveness.

      Provide leadership guidance, coaching, and performance oversight for support teams.