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It Rmm Engineer Jobs in Texas (NOW HIRING)

amphenol

IT HelpDesk Technician

Allen, TX · On-site

Use Python for data manipulation, API integrations between tools, and custom IT tooling. * Endpoint ... engineering workstations. * System Maintenance: Use RMM (NinjaOne) to deploy custom scripts for ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

Clear career growth path into Tier 2, Tier 3, or systems engineering roles Compensation: $45,000 ... Familiarity with remote support tools and RMM platforms * Relevant certifications (CompTIA A ...

myIT com

Outside Sales Representative

Bedford, TX · On-site

$110K - $150K/yr

... and co-managed IT - backed by a best-in-class support team and a commitment to proactive ... RMM, NOC/SOC, Cybersecurity, Microsoft 365, Azure/AWS, VoIP, and business continuity * Experience ...

myIT.com

Outside Sales Representative

Bedford, TX · On-site

... and co-managed IT backed by a best-in-class support team and a commitment to proactive ... RMM, NOC/SOC, Cybersecurity, Microsoft 365, Azure/AWS, VoIP, and business continuity * Experience ...

myIT com

Outside Sales Representative

Bedford, TX

$110K - $150K/yr

... and co-managed IT - backed by a best-in-class support team and a commitment to proactive ... RMM, NOC/SOC, Cybersecurity, Microsoft 365, Azure/AWS, VoIP, and business continuity * Experience ...

In-Telecom

L1 Technician

Arlington, TX

$45K - $55K/yr

Escalate issues to Level 2, Field, Engineering, or other internal teams when the issue exceeds ... Remote support tools, ticketing systems, and RMM tools. * Basic TCP/IP networking concepts ...

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Showing results 1-20

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Texas

It Rmm Engineer information

See Texas salary details

$34.9K

$86.8K

$145.8K

How much do it rmm engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for it rmm engineer in Texas is $86,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $105,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Texas? For It Rmm Engineer jobs in Texas, the most frequently searched job titles are:
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What cities in Texas are hiring for It Rmm Engineer jobs? Cities in Texas with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
Service Desk Technician Tier 2 (MSP)

Service Desk Technician Tier 2 (MSP)

Justice IT Consulting

Burleson, TX • On-site

$72K - $82K/yr

Full-time

Re-posted 26 days ago

Job description

Join Justice IT Consulting -- Where Your Growth and Impact Matter

Service Desk Technician - Tier 2 (MSP)


Burleson, TX (In-Person)

Full-Time Monday-Friday, 8:00am-5:00pm

$72,000 - $82,000 + Benefits


Are you tired of feeling like a number? Come join a team where your thoughts are heard, your contribution is recognized, and we know your name.

At Justice IT Consulting, the number one goal of everyone on our team is to make our clients exceptionally happy. As a Tier 2 Service Desk Technician, you play a critical role in making that happen.


This is not a scripted helpdesk position. This is a role for someone who can think independently, troubleshoot methodically, and take ownership of complex technical issues in a fast-paced MSP environment.


Who We Are

Justice IT Consulting is a premier cybersecurity company and turnkey IT provider serving small businesses, manufacturing, aerospace, and defense contractors throughout Texas.


Our mission is simple: We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business.


We operate by clear, lived core values:

  • Secure Without Compromise
  • Earn Trust Every Day
  • Lead with Optimism
  • Deliver Excellent Craftsmanship
  • Cultivate Personal Growth
  • Foster Wow Moments
The Opportunity -- Step Beyond Tier 1

As a Service Desk Technician - Tier 2, you will:

  • Resolve complex issues that cannot be completed at the Tier 1 level
  • Perform deeper troubleshooting across servers, networking, cloud services, and line-of-business applications
  • Serve as a technical resource for Tier 1 staff
  • Take ownership of tickets through resolution whenever possible
  • Escalate appropriately to senior engineers when issues exceed scope

You will be trusted to manage client expectations, communicate clearly, and ensure smooth handoffs when escalation is necessary.


What You'll Do

Client Support & Ownership

  • Serve as a primary technical point of contact for escalated client issues
  • Deliver a calm, professional, solution-focused experience
  • Troubleshoot across workstations, servers, networking, and cloud platforms
  • Own problems rather than passing tickets unnecessarily

Ticketing & Documentation

  • Manage and resolve tickets using PSA/ticketing systems
  • Accurately document troubleshooting steps, findings, and resolutions
  • Maintain clear and up-to-date system documentation
  • Prevent stale tickets through active management and communication

Monitoring & Proactive Remediation

  • Review RMM dashboards and alerts
  • Investigate recurring issues and recommend permanent fixes
  • Validate automated tasks and remediation processes

Project Work

  • Assist with implementations, migrations, upgrades, and documentation
  • Execute assigned project tasks independently
  • Identify risks, scope concerns, and dependencies early

Team & Process Contribution

  • Provide guidance to Tier 1 technicians
  • Follow and help refine SOPs
  • Maintain strong security awareness
  • Contribute to operational improvements and service delivery maturity
What We're Looking For
  • Strong, methodical troubleshooting skills
  • Clear and professional communication -- able to "speak both Geek and Human"
  • Solid understanding of MSP service delivery and support tools
  • Experience supporting:Windows desktop and server operating systems
  • Active Directory and Group Policy
  • File shares, DFS, and printer services
  • Backup systems and recovery workflows
  • Hypervisors and virtualized environments
  • Microsoft 365 and Entra ID
  • Familiarity with ticketing systems, PSA platforms, and RMM tools
  • Experience supporting firewalls, switches, routers, and core networking concepts
  • Security-first mindset
  • Ability to thrive in a fast-paced MSP environment
  • Valid driver's license and reliable transportation

Nice to Have (Not Required):

Microsoft certifications, CompTIA Network+ or Security+, CCNA, experience with EDR, MFA, conditional access, SIEM tools, Hyper-V or VMware, and PowerShell scripting.


Why You'll Love Working Here
  • Easy-going environment and culture -- we genuinely enjoy what we do
  • Birthday off
  • Flexibility to work from home when needed
  • Proactive approach to ongoing training
  • Paid IT certifications (training and exam fees)
  • 401(k) with matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Professional development assistance and referral program
Career Growth

The Service Desk Technician - Tier 2 role naturally progresses into:

  • Senior Service Desk Technician
  • Systems Engineer
  • Network Engineer
  • Security Engineer

With continued growth in technical depth and client engagement, long-term paths include:

  • Solutions Architect
  • Service Delivery Manager
  • Virtual CIO (vCIO)
  • CTO

We believe in growing leaders from within.


If you are ready to take ownership, solve meaningful problems, and build a long-term career in a high-performing MSP environment, we would like to meet you.