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It Rmm Engineer Jobs in Austin, TX (NOW HIRING)

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

Clear career growth path into Tier 2, Tier 3, or systems engineering roles Compensation: $45,000 ... Familiarity with remote support tools and RMM platforms * Relevant certifications (CompTIA A ...

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Austin, TX

It Rmm Engineer information

See Austin, TX salary details

$37.2K

$92.3K

$155.1K

How much do it rmm engineer jobs pay per year?

As of Jun 24, 2026, the average yearly pay for it rmm engineer in Austin, TX is $92,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $112,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Austin, TX? For It Rmm Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Austin, TX look for? The top searched job categories for It Rmm Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for It Rmm Engineer jobs? Cities near Austin, TX with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
Area Vice President, Solutions Engineering

Area Vice President, Solutions Engineering

NinjaOne

Austin, TX • On-site, Remote

$178K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About the Role
We'reseekinga sharp, trusted, and highly autonomousArea Vice President, Solutions Engineeringto help driveNinjaOne'scontinued growth acrosstheenterprise market. This is a builder role and an opportunity to help shape how we engage complex enterprise customers across the region while developing and guiding Solutions Engineers supporting the business. You will play a key role in defining technical engagement models, scaling enterprise technical wins, and setting the standard for pre-sales excellence acrossNorth America. As a player and coach, you will own the strategic technical relationship with prospects, customers, and partners while partnering closely with EnterpriseSalesto influence deal strategy and drive measurable impact. You will lead and develop a team of Solutions Engineers whileremaininghands-on in complex opportunities, ensuring customers clearly understand the value of theNinjaOneplatform and how it supports their IT operations at scale. You will collaborate closely with Sales Leadership, Enablement, Product, and Customer teams to ensure alignment across the technical sales motion while helping build the playbooks, tools, and repeatable processes that allow the enterprise business to scale across the region.
Location: Hybrid - Remote inAustin, TX
Travel:~30%, including strategic customer meetings, industry events, and internal collaboration
WhatYou'llbe Doing
  • Own the full pre-sales technical experience acrosstheenterprisespace in North America,guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
  • Collaborate closely with Account Executives and Sales Leadership to drive regional growth and align technical value to customer infrastructure and operational goals
  • Lead and mentor Solutions Engineers supporting the region whileremaininghands-on in strategic deals, stepping into complex technical evaluations, architecture discussions, and proof-of-concept engagements where executive technical leadership is needed
  • Own the technical strategy,identifyingrepeatable technical patterns across opportunities and translating those insights into scalable pre-sales playbooks, demo standards, and enablement for the broader SE team
  • Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed enterprise environments
  • Support the review and alignment of technical content within RFIs, and customer evaluation processes providing subject matterexpertisewithout owning full proposal management
  • Serve as a strategic voice between Sales and Product surfacing regional customer feedbackidentifyingfeature gaps and influencing roadmap direction
  • Build andmaintainreusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
  • RepresentNinjaOneat regional industry events, conferences, and customer forums
  • Help shape the future of the Enterprise SE function contributing to playbooks, processes, and cross-functional alignment across theorganization
  • Other duties as assigned
Technical Requirements
  • Proficiencyin Windows environments, registry services performance troubleshooting
  • Familiarity with Linux and macOS systems and basic command-line troubleshooting
  • Strong understanding of networking concepts including DNS VPNs firewalls and endpoint protections
  • Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management
  • Scripting experience in PowerShell,JavaScript,and or VBScript is strongly preferred
  • Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
  • Experience with Salesforce, Jira,Highspot,or equivalent systems
About You
  • 10+ years in pre-sales engineering, solutions architecture, or technical consulting supporting enterprise B2B SaaS customers
  • Experience leading and developing Solutions Engineers whilemaintaininghands-on credibility in complex enterprise or public sector sales cycles
  • Evolved from a technical background such as TAM, support, or systems engineer with practical insight into IT operations at scale across the enterprise space
  • Recognized authority in a technical domain or market segment with the ability to shape technical strategy and guide complex public sector opportunities to technical close
  • Strong communicator with executive presence able to tailor messaging for administrators, technical staff, and agency leadership
  • Deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector
  • Understands how IT teams in enterpriseenvironments evaluate,procure, and scale solutions along with insight into procurement processes and compliance considerations
  • Known for high emotional intelligence, technical credibility, and a customer-first mindset
  • Operates with adaptability and urgency excelling in fast-paced high-growth environments
  • Bachelor's degree preferred but notrequiredTechnicalcertifications such as CISSP, Security+, or cloud architecture are a plus
  • EmbodiesNinjaOne'svalues Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive
About Us
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position isNOTeligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status pr
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Employment Type: Full-Time

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