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It Rmm Engineer Jobs in Austin, TX (NOW HIRING)

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

$106.10K - $131.80K/yr

Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution ... By automating IT and managing all endpoints, organizations give employees a great technology ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution ... By automating IT and managing all endpoints, organizations give employees a great technology ...

NinjaOne

Enterprise Support Engineer

Austin, TX · On-site +1

Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution ... By automating IT and managing all endpoints, organizations give employees a great technology ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution ... By automating IT and managing all endpoints, organizations give employees a great technology ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178.40K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178.40K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178.40K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178.40K - $230K/yr

Evolved from a technical background such as TAM, support, or systems engineer with practical ... RMM, endpoint management, and ITSM-adjacent platforms within the public sector * Understands how IT ...

Impact Networking

Systems Engineer

Austin, TX

Many prioritized margins while the people doing the work and the clients relying on it became an ... N-Able RMM (or similar tools) * Knowledge of HaloPSA platform, preferred * Proficiency with ...

5 Factor Technology

End User Support Technician

Austin, TX

$21.25 - $29.25/hr

... engineering and professional services environments • Understand how technology impacts project ... with PSA/RMM tools (ConnectWise, Datto, IT Glue, etc.) • Exposure to automation, scripting ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$45K - $55K/yr

Clear career growth path into Tier 2, Tier 3, or systems engineering roles Compensation: $45,000 ... Familiarity with remote support tools and RMM platforms * Relevant certifications (CompTIA A ...

Impact Networking

Technical Account Manager

Austin, TX

$95K - $120K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Austin, TX

It Rmm Engineer information

See Austin, TX salary details

$37.2K

$92.3K

$155.1K

How much do it rmm engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for it rmm engineer in Austin, TX is $92,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $112,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Austin, TX? For It Rmm Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Austin, TX look for? The top searched job categories for It Rmm Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for It Rmm Engineer jobs? Cities near Austin, TX with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
Enterprise Support Engineer

Enterprise Support Engineer

NinjaOne

Austin, TX • Hybrid

$106.10K - $131.80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

About the Role
As an Enterprise Support Engineer, you will be the primary technical authority forNinjaOne'slargest global accounts, with a specialized focus on the intersection of RMM software and complex network infrastructure. This role requires a "Network-First" troubleshooting mindset-identifyingwhether a performance bottleneck stems from the application, the endpoint, or the underlying transport layer. We are looking for an experienced veteran who can navigate high-pressure network outages and configuration hurdles with the same precision they apply to endpoint management. This role will report into the Director of North American Support with close ties to the Enterprise Sales organization.
Location- Hybrid inAustin, TX(in-office 2-3 days per week).
What You'llbe Doing
Network Architecture & Troubleshooting
  • Infrastructure Analysis: Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution errors, TCP/IP stack corruption, DPI and SSL inspection configuration, and persistent VPN tunnel instability
  • Security & Firewall Management: Consult with enterprise IT teams tooptimizefirewallrules, NAT traversal, and proxy configurations to ensure seamless, secure communication betweenNinjaOneagents and the cloud controller. Exposure or familiarity with Fortinet, Palo Alto, Cisco as well as zero trust tools like Zscaler, Check Point, Cloudflare
  • VLAN & Segmented Environments: Support customersoperatingwithin highly regulated, air-gapped, or segmented VLAN environments, ensuring patch management and monitoring tools respect internal security boundaries
  • Packet-Level Analysis:Utilizetools like Wireshark ortcpdumpto perform deep packet inspection,identifyinglatency sources or handshake failures in multi-site enterprise WANs
  • Diagnostics & Observability: Analyze system logs, telemetry, and monitoring data toidentifysystemic issues across large endpoint fleets
  • Enterprise SLA Management: Support customersoperatingunder strict SLAs and ensuretimelyresolution and communication during high-impact incidents.
Advanced Endpoint & Automation
  • Tier 3 Escalations: Serve as the final escalation point for critical issues involving Windows, macOS, and Linux endpoints across environments with 1,000+ nodes
  • Network-Aware Scripting: Develop PowerShell or Bash scripts that automate network diagnostic tasks, such as automated trace-routes, port-querying, and bandwidth throttling for remote software deployments
Strategic Leadership
  • Network Advocacy: Act as the internal voice for network-related product improvements, working with Engineering to enhance the platform's performance across low-bandwidth or high-latency networks
  • Socratic Mentorship: Lead technical workshops for Tier 1 and 2 teams specifically focused on "The OSI Model in Support," teaching junior techs how to systematically isolate network vs. software faults
  • Root Cause Analysis: Conduct deep technical investigations and produce clear post-incident reports outlining root cause, mitigation, and long-term remediation
  • Knowledge Development: Create internal runbooks, troubleshooting guides, and knowledge base articles to improve support efficiency.
  • Assistin complex troubleshooting outside of Enterprise-specific customers
  • Other duties as needed
About You
  • You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams
  • Networking Expertise: 5+ years of experience managing or supporting enterprise-grade networking. You must be comfortable discussing BGP, OSPF, SD-WAN, and SSL/TLS certificate chains
  • Technical Breadth: 5+ years in Enterprise Technical Support or Systems Administration, supporting diverse hardware across global sites
  • Identity & Access: Deep knowledge of Radius, NPS, and identity-driven network access control (NAC)
  • Tools: Expertproficiencyin network diagnostic suites and RMM tools (e.g., ConnectWise, Kaseya, N-able)
  • Education:Bachelor's degree in Computer Science, Network Engineering, or equivalent industry experience
  • Primary Certification: CCNP (Enterprise), JNCIS-ENT, Network+, or equivalent enterprise networking experiencerequired
  • Secondary Certification: CWNA (Certified Wireless Network Administrator) or specialized Security certifications (CCNP Security/CISSP) strongly preferred
  • Prior experience with IDP, SMTP, MDM, ITSM
  • Experience supporting enterprise applications or internal platforms
  • Prior experience working in an enterprise or regulated environments
  • Familiarity with ticket-based support workflows
  • Familiarity with Unix/Linux command-line environments
  • Exposure to application configuration, customization, or administration
  • Strong ability to gather and translate business requirements into technical solutions
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work withopportunityfor growth and advancement.
Additional Information
This position isNOTeligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-PF1
#Li-Hybrid
#BI-Hybrid
Employment Type: Full-Time

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