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It Rmm Engineer Jobs in Florida (NOW HIRING)

System One

IT Support Specialist II

Gainesville, FL · On-site

$50K - $60K/yr

Fully ramp on CROM's IT environment, including NinjaOne (RMM/ITSM/ITAM), Action1, Intune, Microsoft ... Engineering track when required. * Execute IT onboarding and offboarding for new hires and ...

New

Virtumarc

Service Desk Technician Level II

Tampa, FL · On-site

... • RMM alert response and ownership • Documentation maintenance in IT Glue • Client ... to engineering or project teams as required Requirements The following requirements are ...

V-NET Consulting

Be Seen First

Level 2 IT Specialist

Opa Locka, FL · On-site

$54K - $58K/yr

As a Level 2 engineer, you will take ownership of escalated tickets, perform advanced ... Standard MSP tools (RMM, PSA, EDR, backup systems) * Solid networking experience: * * Understanding ...

RYC Business IT

In-House L2 Technician

Miami, FL

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Miami, FL

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

In this role, you will act as the primary IT contact at your site in Longwood, Florida playing a ... Foundational understanding of programming languages, including scripting with tools like PowerShell.

New

quadra

IT Support Technician

Longwood, FL

$18.75 - $25.75/hr

In this role, you will act as the primary IT contact at your site in Longwood, Florida playing a ... Foundational understanding of programming languages, including scripting with tools like PowerShell.

New

quadra

IT Support Technician

Longwood, FL

$18.75 - $25.75/hr

In this role, you will act as the primary IT contact at your site in Longwood, Florida playing a ... Foundational understanding of programming languages, including scripting with tools like PowerShell.

New

VXIT

Support Technician

West Palm Beach, FL · On-site

$70K - $90K/yr

Not someone who is just looking for a job in IT, but someone who genuinely loves support work ... Respond to and help contain cybersecurity incidents in coordination with senior engineers and ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to ... ConnectWise (PSA and RMM) * IT Glue (documentation) * SentinelOne (endpoint protection) * Duo ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Florida

It Rmm Engineer information

See Florida salary details

$28K

$69.6K

$117K

How much do it rmm engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for it rmm engineer in Florida is $69,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $84,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Florida? For It Rmm Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Florida look for? The top searched job categories for It Rmm Engineer jobs in Florida are:
What cities in Florida are hiring for It Rmm Engineer jobs? Cities in Florida with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
MSP - Technical Customer Success Manager (On-Site)

MSP - Technical Customer Success Manager (On-Site)

Computer Business Solutions

Pompano Beach, FL

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities

Client Relationship Management
  •  Serve as the primary liaison between clients and the MSP 
  •  Build and maintain long-term relationships with key stakeholders 
  •  Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions 
  •  Ensure client expectations are met or exceeded 
Customer Success & Retention
  •  Monitor client health, satisfaction, and engagement 
  •  Proactively identify risks and mitigate churn 
  •  Drive adoption of services, tools, and best practices 
  •  Advocate for the client internally 
Service Delivery Alignment
  •  Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery 
  •  Translate technical issues into business impact for clients 
  •  Ensure SLAs and KPIs are consistently met 
Account Growth & Strategy
  •  Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.) 
  •  Assist clients in IT budgeting and roadmap planning 
  •  Align MSP services with client business objectives 
Issue Escalation & Resolution
  •  Act as an escalation point for client concerns 
  •  Coordinate internally to resolve issues efficiently 
  •  Ensure clear communication and follow-through 
Reporting & Metrics
  •  Track and report on customer success metrics (CSAT, NPS, retention rates) 
  •  Prepare and present reports during client meetings 
  •  Use PSA/CRM tools to maintain accurate account records 
Required Qualifications
  •  3–5+ years of experience in Customer Success, Account Management, or IT Service Management 
  •  Experience working in an MSP or IT services environment (highly preferred) 
  •  Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts 
  •  Excellent communication and relationship-building skills 
  •  Ability to manage multiple client accounts simultaneously 
Preferred Skills
  •  Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms 
  •  Experience with QBRs and IT strategy planning 
  •  Strong problem-solving and conflict resolution skills 
  •  Sales acumen for identifying growth opportunities 
  •  Project coordination experience
Work Environment
  • On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
 Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization